FurrowsGroup Reviews 

They weren't pushy they let us decide for ourselves whether to buy or not. Other places we had visited tried to hard sell which put us off..

very helpful

Phil the salesman was straight forward and explained everything simply.

My experience of Furrows of Oswestry is excellent. I have purchased many new ford vehicles from them before and have never experienced any problems or issues. From the whole process from purchasing my new Ford Puma Gen-E was seamless, and the saleman Calum who I dealt with is a very experienced and professional salesman.

The way all basis of purchase were handled.

My experience at furrows from start to finish was excellent, explaining everything as we went along

James.P recently sold me a brand new skoda fabia. He ensured he found the most suitable price for my budget. Nothing was ever a bother and he kept me updated throughout. The day of purchase I felt fully confident driving away. Thank you!

A professional, non pushy & knowledgeable experience was provided by Wayne. He obviously knew his stuff & went through everything in great detail regarding our purchase

Phil was great throughout. Excellent communication and video walk around that put me at ease buying a vehicle remotely.
Handover was smooth and was even picked up from the train station.
Thank you to all at Furrows of Oswestry

Brilliant salesman. Jake did a great job.

I helped a friend of mine buy a Ford Puma from Furrows Telford after recommending them due to my previous positive experience. I went back to the same salesperson, David Holt, and we again had a hassle free, pressure free, honest experience. No pushy sales pitch. The car was in great condition apart from one small scuff that David rectified before my friend collected. He even took the time and trouble to help her with a private reg transfer. Can't recommend David and Furrows more highly.

Very helpful
Great experience getting my first car

Bought a new 2025 Kia ceed as a cash purchase. I joke from start to finish never had a ceed for me to test drive or view ony a sport version which was a total different car sales manager tried to get me to buy a pre reg when I clearly wanted a new one they ordered me my car in the wrong colour had to re change it documents said 1ltr even though they don't do a 1ltr had to change to 1.5ltr. sales guy was incompetent and made me stressed and frustrated. Buying a car supposed to be a pleasure not a struggle. When I finally collected car I had to bring it back and they booked it in to work shop as doors need realising and back door buckled needs reshaping. Not even had it 24 hrs wanded cash back and had car back told boss on holiday so can't do that I called Kia UK who was discussed and said if required after work done if un happy cand have refund but as furrows in a franchise for Kia it has to be up to there responsibilities. I asked for compensation for incontinence still waiting for a response. Never buy a Kia again or use furrows again.

After the RAC were unable to fix my car I booked into Furrows Telford service department for last Thursday. I advised what the RAC had said was wrong with it. After drop off at 8.30 am on 20th March they still haven't fixed the problem despite getting the go ahead from me to do the work. They said they'd call me on Monday and didn't. I rang 7 times yesterday, they only answered one call,left me hanging for 15 minutes then put the phone down. At 5.45 pm yesterday I had a message saying they would call me between 8.30 and 9 this morning with an update. They didn't call. I had already sent an email saying I was fed up of waiting for them to do the work so I was going to collect the car between 12 and 1 today so don't do anything that won't be finished by then. When I finally got to speak to someone today he was surprised I wanted my car back after 8 days!! He claimed they'd already done most of the work (even though someone from the garage said yesterday they hadn't started it). And he claimed the suspension arm had broken so I couldn't take the car away. I said I'd get it towed home! Absolutely diabolical cowboys.

My car was booked in for pick up and return today,no one showed up when I phoned I was told by the girl who had taken my call last week,that I hadn’t booked it in only asked for advice, as if .she virtually called me a liar.I now have to wait another week, sorry but to my mind this is not the way to keep customers.

I went a long way from home to source my van from a lovely family owned Ford commercial vehicle dealership where they are knowledgeable and helpful. I dealt with Tony Morgan personally, however I would be surprised if they are all not just as easy to deal with.

If I could give 10 stars I would! excellent customer service by Lou. Organised a mini valet, the car was collected and returned, shiny bright within 2 hours, most impressed. The driver was professional and helpful :)

Dan Hicks. Thank you for all your help in sorting my new car for me. You have been a delight to work with, keeping me updated during the last 4 months via telephone/email.

Both of these lovely people need a pay rise in my opinion as they have both worked extremely hard to make sure my needs have been catered for.

Best wishes to you both
Daisy x

Very helpful staff

Confirmed by Furrows, in writing, that the car I was viewing had FSH, then confirmed again verbally that yes, it definitely has FSH. 3hr round trip. When it came to making the purchase they were unable to produce any evidence of a service history at all because the car I was about to buy hadn't been serviced for 5yrs! Absolute blatant lies, thank goodness I didn't fall for it and buy myself a load of trouble. Would not recommend and sadly very disappointed.

Matt was a pleasure to deal with. Everything that was discussed was delivered and communication was easy.