FurrowsGroup Reviews 

Very helpful sales and service staff 5 star service from them . Used vehicle valeters are not up to much . My fiests just had a basic wash and tyre shine . Chocolate stain on passenger seat .

I went to collect a purchased car and when I arrived I discovered the head gasket had gone as there was water in the engine oil. This is a £800 repair and I was offered just £100 to take the car. Cowboys or what? Judging by the 29% 1 star reviews on this site I suggest a lot fewer customers will be bothering to go to Furrows.

Brought a car recently from Harj at Kia, Telford. Harj had excellent customer service skills, welcomed us and was respectful and non-pushy which is what we liked and that approach does work with me. Harj very friendly, knowledgeable, and was a seamless process. Thanks Harj and take care

Reserved a vehicle with Tony which was exceedingly easy. Received a great video of the vehicle when it arrived. Unfortunately I decided on a different vehicle as the good lady preferred it. But i just wanted to say that Tony was great and would use these guys again. It's amazing how a bad review can turn you off. But you have to make your own decisions and I am glad I did contact Furrows. Unfortunately not enough people give positive reviews which shows are true colours and to easily write bad ones. Tks Tony appreciate all your help.

Went into furrows shrewsbury with the intention of buying a new car
Seen one I liked and was offered a 48hr test drive .
All was going OK until the salesman went to take copy's of my ID when he was approached by another salesman who who prceeded to tell him I'd be a waste of time as I have a leased car .
The fact is I could of actually paid cash for 3 new cars if I'd of wished .
In future furrows of shrewsbury may I suggest you tell the salesman not to be so judgmental not everyone with a bit of money looks smart all of the time and my car was due for hand back .
Never again would I recommend or purchase from furrows

Friendly, efficient and reliable. The team are very helpful at the front and always go above and beyond when I come in for a service

Took my car to furrows today for a service. The customer service I received was very good. But I was told that the front brake pads were 75% worn and the rear brakes were 80% worn. I Bought this car from Furrows’s and I have only had it since September 2023. I have not even done 10,000 miles in yet and the break pads are already worn. I was told that the rear breaks are going to cost me over 200 and for the front break pads over 500. When I purchased the car they declined to service it. When I told the lady that was dealing with me today, she said that they should have serviced it when I bought. She then went and spoke to the sales team to see why it had not been serviced and to find out if they could do anything. She came back and said that they would not do anything. The only way they would have sorted it would have been if the work needed doing today. I just cannot believe that they sold me such an expensive car that needs almost £800 of repairs still doing on it. I will not be buying a car from furrows ever again. I will be reporting this to watch dog.

Do not allow your vehicle to go there for accident repair. They had my car for 12 months after a serious accident. They failed to check the structural integrity of my car. It had a leaking roof, damp and mould. They assured me it was fixed. They returned the car not only without it being structurally checked, but with a leaking roof, damp and green mould. The automatic tailgate also did not work. Also to top it off my daughter found a vape in the glove box ! They could not fix my car, so ended up buying it. Shocking communication and failed to take responsibility for their poor standard of work. Who would return a car that's potentially not safe ?? They had my car for 12 months and failed to do the basics and check it's safe to drive! Never use Furrows and never trust the work that they say that they have done. Furrows reply is priceless-shows poor communication within your team. Your work was that bad you brought my car off me !!!

Terrible, they operate a switch and bait sales tactic. PCP went from £130.00 quoted to £190.00 a day later when I gave them the go ahead. Apparently Mazda were no longer offering the low rate but another dealer had no problem giving it to me and selling me a car.

Probably the worst experience I’ve had from any dealership and I’ve brought a lot of cars! Visited the used van Center in Shrewsbury. The sales rep wasn’t interested! He said “if you are not committing to buying that vehicle you can’t test drive it”. Never had this before. How do I know if i like it if I’ve never driven one before.

Terrible after sales help all they seem to want is your money to buy then no communication or help in anyway

Bought a Karoq from Furrows Oswestry. Straightforward,honest ,even pleasant deal. Slight brake problem sorted by ,again, pleasant service supervisor and his team.

I would definitely buy from here again as I dealt with some genuine guys easy & straight forward purchase it was a pleasure.

Thanks 👍🏼

From first contacting Tony Morgan about the Ford transit custom furrows had for sale to completion was first class kept me informed all the way through to collection much appreciated Tony

Despite the fact that my wife and I are in our 60s and despite the fact that we have bought a car from Furrows Shrewsbury in the past and despite the fact that we have test driven cars at Furrows in the past, they refused to let us test drive their demo Puma, unless we were accompanied on the test drive by one of their salesmen, at all times. They said it is their policy, due to 'customer abuse' of cars on test drives, which is a pretty insulting thing to hear when you are the potential customer!

I don't want a salesman breathing down my neck when I'm test driving a car and neither, I suspect, do other people, because other car dealerships in Shrewsbury DON'T have the same policy as Furrows.

Just to reiterate that point - in our search to buy 2 new cars, we visited a total of 9 dealers in Shrewsbury, representing all the major brands, including Audi, BMW, Renault, Peugeot, Ford Toyota, Nissan, Mini, and VW. ALL of them except Furrows allowed us to take a car out on a test drive unaccompanied. ALL of them Furrows, so you are completely alone in having such a restrictive, inflexible policy.

At the Toyota garage we test drove 3 of their cars and at the Nissan garage, we test drove 2 of their cars. All the test drives were totally unaccompanied, so we were able to take our time making a decision, with no external pressure.

As a result, we bought a Yaris and a Juke. Two £25K sales that possibly could have gone to Furrows, but for their ridiculous, outdated, unfriendly test drive policy.

Shockingly bad service, to the point I will never buy another brand this company represents again. My vehicle was recovered in to them over a month ago and they have still not looked at it, not contacted me once to update me, I always have to chase them, and when I do I am met with rude arrogant staff. I am appalled this company is still in business.

Ross was extremely helpful and made the whole process easy and enjoyable. Love mynew Mazda 2 Hybrid!

Had a problem with my car which was out of the 3 month warranty but within consumer protection act. Phoned the garage who wanted to see it. Took it there and received first class service. No quibbles whatsoever. They fixed it with 24 hours. Everyone was so helpful. Thank you again Furrows, another fantastic experience

I didnt get the colour i ordered.
Satnav maps not up to date. My previous CX30 had my home post code live - the new car doesnt