FurrowsGroup Reviews 

I have a 2010 Focus that was serviced at Furrows Shrewsbury on a service plan until the year before last when I finally had enough of the poor service and money grabbing tactics and voted with my feet. I have just experienced a squeak on the front wheel and took it to an independent garage, who told me how shocked he was that my brakes were in such poor condition and asked me who had been servicing and doing MOT because they clearly hadn’t checked the brakes at all. The trip cost me over £700 as everything needed replacing including the handbrake, which barely worked at all. We then had a chat about the timing belt, which I told him I had never heard of and he was once again shocked because this should have been changed 3 years ago. Nobody ever mentioned this to me and the implications of that giving up would be catastrophic. Honestly I cannot believe they, and subsequently another independent garage, have not picked these things up. I now tell everyone not to deal with Furrows, which could’ve been avoided with just a small amount of customer care.

James Pettener at Telford Branch needs a massive pat on the back for the service we received.
From start to finish on our purchase James was impressive on his approach in giving us the ultimate 5 star service.
During the whole process we could not have asked for more..
It’s a 10/10 from me ..Thank you James

Excellent service. My vehicle collected and returned at the times and date requested. First class service and MOT nothing but compliments to Furrows Telford TF12FF

Had my skoda octavia IV for 6 monrhs before I started getting faults with sos system ,driving assist plus one of the headlights decided not to work properly being stuck in one position.
I took the car to furrows oswestry 4 times for the faults to be sorted I was told each time it was repaired but as soon as I drove down the road the faults came back.
So I decided to go to another skoda dealer mittchel skoda cheshire oaks and they diagnosed all the faults and fixed them on the first visit.
Furrows techs are not trained properly or can't be bothered diagnosing problems properly.

Very poor aftercare service. My Mazda 3 has now let me down twice with a critical fault resulting in Total shut down of engine and when restarted by Roadside Assist, ABS shutdown whilst driving vehicle.
When I reported this to the staff their response was unremarkable. Basically they really did not care!!! “that we were stranded at the top of The Shropshire Hillsides with brakes failing on the way down!!!!! .
During my call to them the following morning to report this, I was astounded at the attitude of the team!! “so blasé and disinterested at what had happened and guess what!! No dates available to check fault for 2 weeks and no courtesy car 😱.
Due to this, Unsurprisingly I will not be renewing my contract with this company.

Purchase my Mazda 2 from Furrows in Shrewsbury we had a brilliant salesman called Ross he was very polite, nothing was too much trouble and his communication was amazing 👏👏👏

Bought a Ford Focus 1L roughly 3 months ago, error messages pop up - keeps braking when it shouldn’t - drinks petrol ( not excessively used in i any way) - electrics really do seem to be shot, took it in for a check up under its warranty…..well there’s nothing wrong with it (no surprise there then) talking to the service department really is like talking to an arrogant brick wall “well blokes have big feet and you’ve probably pushed down the accelerator and brake together which causes a message to pop up” “but it’s done it when I’m using cruise control and my feet aren’t on the pedals” “oh well it’ll do that”???? “You’ll only get 30mpg out of this, it’ll be you using the air con, windows etc” “I’m not using the air con” “oh well it’ll be the diagnostic fuel parameter patent valve - it’s normal” “oh ok that’s very helpful and clear” no help whatsoever. I’d be really interested to know if I took it in as a paying customer would they of found one or 10 problems that would require fixing and…….paying for???

Superb experience, staff are very helpful and effecient, the best dealer I have dealt with when buying a car.

Excellent product, excellent salesman, reasonable price. What more can I say, but "cheers Jonny".

Brian from Shrewsbury Furrows went above and beyond in his service to me when I purchased the new Kia Picanto. Highly recommend him as he is an asset to Furrows.

I had a battery changed in my key fob because my car wouldn't unlock, It would take 10 minutes or more. The assistant changed the battery but it was still the same. I had to leave it unlocked in the end. I took it back, they tested the battery, it was low voltage, they put another one in and it works perfect now. It cost me 10.00 and remiss of me, I didn't ask for a receipt or an invoice when I was given one. I'm glad this was just a battery and not a car!

Bought a used car from furrows and witching 24hours was on the phone to them the car has been in 5 time in 3 weeks and they still have not fixed the issue instead they said pay to take it to an independent garage, the staff are very unprofessional and have very bad attitudes, the workshop staff have no clue what they are doing and they think that clunking and banging is normal from the steering wheel. I would avoid this place if your looking for a new or used car you would be better of going to the auction you would pick up something better from there

I bought a car from Furrows Shrewsbury. They were very helpful in being informative about the vehicle especially that I was from London. The person Assigned to my car was Tristan and he made the experience of buying from Furrows wonderful. Would definitely recommend buying from here.

The Kia sales team are professional, confident in their product, service and company values. Buying an EV6 from them has been a positive, enjoyable experience, which has left us feeling secure.

Furrows of Shrewsbury Kia staff were good because made things I didn't understand understandable! The process was very made straightforward and Ashley was always available to answer my questions. I also love my new car!

Absolutely fantastic Customer Service from Ashley Jones in the Mazda dealership looked after me from start to finish in a professional manner and would highly recommend Mazda to everyone looking for a new car.

My wife's KIA Sportage new in Jan 2021 suffered total engine failure in October 2021 with less than 6000 miles recorded.
It is now the end of January 2022 and despite KIA saying Furrows have the parts we have had no good news. When we have dared to ask we get non committal answers almost to the point of "None of your business". We don't feel that they have pushed this after 3 months. The daft bats even emailed and rang us to advise that the car was due a service.

Furrows of Telford Kia were really helpful and I'd recommend them because Kevin Redstone was brilliant. He is a non pushy salesman, who my husband and I have had cars off 3 times now. He is really helpful, friendly, and doesn't use all the sales banter/pushy sales that other dealerships do. The process of buying was smooth, he gave us all the info we needed and is a real asset to the Kia Furrows dealership. Would highly recommend.

I recently purchased a Mazda MX30 from Furrows Shrewsbury. The service I received was exemplary - Hayley in particular went above and beyond. Test drive - no problem if you want one (though mine was a little bit short). Questions - all answered - no fluff just the facts. Most importantly - no high pressure sales! I would happily recommend this branch to anyone looking to buy a Mazda, Kia or Ford.

I recently had an intermittent problem with my clutch, a car dealer took a cursory look and quoted me a significant sum of money for a new clutch. It didn’t feel like very good decision making - so I took the car to Furrows Shrewsbury for a second opinion. Andy Williams and his team were really excellent. Communication was brilliant and I was kept informed throughout the process. In the end I didn’t need what the original garage had quoted. I can’t speak highly enough of the service I received right from the very first phone call from all members of the team. Thank you Furrows Shrewsbury- really excellent customer service.