Gap Reviews 

I have been ordering from Gap online for many years. The delivery used to be very quick and returns were also dealt with promptly in relation to refunds.

My last few experiences with Gap online including my current order has left me extremely disappointed. Orders to Ireland are taking a minimum of 9 days, including the express delivery on the two times I paid for this.

Customer Service is always very nice and professional when you talk to them, however I have been promised 10% refunds, etc., that have never materialized which leads me to believe that they are only making these gestures to get people off the phone.

My current order is almost 3 weeks delayed with no idea when I will get it. I did receive an email with the T&C to confirm maximum delivery of 30 days. This is not good enough when standard delivery is supposed to be 4 days.

Returns I made almost a few weeks ago have still not been processed and I wonder if they will be.

I would recommend to shop in store if possible. Online services to Ireland are not good enough anymore.

Un mois que j'attends un remboursement d'une commande retournée dans les délais et marquée comme reçue.Le SAV fait la sourde oreille. Passez votre chemin!!!!
Je déconseille GAP. Politique de mails agressive .Je précise qu'il s'agit d'une commande effectuée sur internet et si vous vous plaignez je vous conseille de parler l'anglais correctement la langue anglaise puisque les numéros de téléphone payants qui vous sont proposés vous envoient vers des operateurs en langue anglaise.Voilà mon roman est désormais terminé.Si d'autres clients rencontrent la même mésaventure, n'hésitez pas à publier votre mécontentement .Pour l'instant Gap jouit encore d'une bonne réputation mais faites attention lorsque vous retournez un article.Site GAP.EU

Shipping is a bit slow compared to most websites (I received my order after 9 days). There was no information regarding my order before they sent the package, but after that there was some tracking information. The customer service is ok, they reply within a few days. The clothes arrived in excellent condition.

Retoure wird nicht bearbeitet - verweis auf "15 Business Days".
In der heutigen Zeit einfach absolut inakzeptabel.
Das Paket wurde nachweislich Ende Juli bei GAP zugestellt.
Seither habe ich nie mehr etwas von GAP gehört.
Ich habe bisher 3 mal nachgefragt, immer mit Verweis auf "15 Business Days". Diese sind nun um - scheinbar wird hier gewollt mit dem Geld der Kunden gespielt. Ob und wann ich mein Geld wieder sehe steht wohl noch in den Sternen. Einmal und nie wieder werde ich hier bestellen.

Als Tipp: nur bestellen wenn ihr den Artikel sicher behalten wollte.
PS: Lieferung dauert auch relativ lange (ca. 1 Woche).

Excellent customer service, free returns. Good quality items. Only issue for me that sometimes their online size charts are somewhat off. Like for jumpers I can always downsize, but for shirts/blouses I can never know and often have to order 2 sizes of same thing.

Bestellungen brauchen in der Regel etwas länger (ca. 1 Woche) bis sie einen erreichen. Die Angebote sind allerdings so gut, dass es sich lohnt Geduld aufzubringen.

Bei meiner letzten Bestellung wurden von 6 Hosen 4 in falschen Größen geliefert. Ich habe dem Kundendienst Bescheid gegeben und hatte innerhalb von 3 Std. eine zufrieden stellende Antwort.

Me gusta la calidad de la ropa GAP. Hay ofertas por internet que llegan al 25% Dto.
En una semana llega el pedido a España. Recomendaría este website a quien le guste la ropa de sport clásica y de buena calidad. Para niños tienen prendas preciosas y divertidas..

Since there is no GAP Store nearby and that means that I normally have to wait for my holiday travels to buy my GAP clothes, I really like the online store - good discounts, good clothes and free delivery with orders of 50€ and more.
Easy ordering process and easy payment.

Only complaint I have is that their jeans have changed in quality over the last years... but the other clothes remain to be in good quality. So I will continue ordering at gap.eu.

In an order of four items, Gap delivered one completely wrong garment (a woman's t-shirt instead of a baby's pyjama set).

Whilst that was annoying, their US customer service centre answered immediately and were extremely helpful (very much matching the stereotype of US service standards). They sent out a replacement item with expedited delivery which arrived promptly.

Also offered a discount off my next purchase by means of an apology.

Gap is great. I buy mainly in the sales but everything is better than expected. Usually with sales buys, you expect a few duds. Not here.
Admittedly even at full price the clothes are reasonably priced, and on sale are cheaper than many chain stores.

It's practical they extend the kids range to 13 years whereas most shops finish at 12 years.

My main problem is the choice. I want everything. The colours are amazing and often nicer/ more flattering than the website indicates.
Deliveries usually arrive in a week and they have no problem sending to multiple addresses ( handy for gifts).

Great website for sending out discount coupons of up to 30% off even on sale items. I don't live near a Gap shop so was unfamiliar with their beautiful clothes until I discovered Gap.eu.

The delivery is free if you spend over €50 which is too easy. Any time I'm in bad humour, I head over to Gap.eu for a browse. It cheers me up even if I don't buy anything.

The good thing about this shop is that you get free returns, as quality and fit can be a bit variable. I generally like the styles and designs and can often find a few items that suit me, and as long as you look out for their frequent discounts prices are reasonable. However, for EU delivery you have to pay, and in my case (shipping to NL) standard delivery didn't take 4-7 days as promised but 12.

I placed an order online for a shirt from GAP. There was a special offer of 40% off for that day. The order appeared to go through ok and my payment card was accepted. The following day I received an email from GAP saying they needed to confirm my billing information. I phoned their helpdesk which seemed to be in the US and was a very poor line. The man I spoke to told me to contact my card issuer to get an authorization code. My card issuer did not know what they were talking about. I still have not received any explanation from GAP and I don't know whether the order is cancelled or not. I will certainly never order from them again.

Gap failed to deliver orders consistently and refund monies due, a common and rising problem with companies fighting for business customer service plummets still waiting for my money the cheaper the clothes the poorer the service.

The quality of the products do not match their prices. They are expensive for the quality that they come with. That said, I like the different and modern styles, so I buy from GAP every now and again.

The reason of my review though is because I am fed up with their home delivery service - which I pay for -. Once again the liar company YODEL claimed that they came to deliver the item no JD00 022 235 1071 5861 on 14 Saturday 2015, at 11.14am. Funny, as we were at home at that time and whole afternoon. I cannot imagine why a world class company is still using such an unprofessional, and plain liar, delivery company after so many proven lies from YODEL.

GAPs website is clean and well laid out. They have a great range of products and although they aren't cheap, they are never expensive either. I have a running shopping basket so i can minimize the delivery charges which is perhaps the only area they could improve.

I recently saw a pair of sneakers from GAP in a magazine that I loved. Due to their efficient processing, I placed my order and had the shoes on my feet the next morning! The postage price was reasonable - I did not have to pay an extortionate amount of money to have this service.

They have really reasonably priced, on trend clothes. I love the way the website is set out so that you can put together styles and looks without having to search too hard. I will definitely be purchasing from them again.

Just recently GAP had a sale on and I found a few items I really likes. Didn't have the time to try them on though and therefore ordered them online. Surprisingly I found every item I saw in the shop online and they even had my size available. I had no problem placing an order online which nowadays is a big plus and the delivery was just as expected, fast and everything in perfect conditions. Obviously not everything did fit me in the end, but that is more due to my choice and I faced to return some pieces. I decided to go back to the shop since I was near the other day and the staff was so friendly and helpful. I could return my online ordered item in the shop and it was no big deal. That is what I call outstanding customer service and I am shopping regular there now. Well done GAP.

Good experiences !

Jeg har handlet børnetøj på gap.eu flere gange og modtager tit varerne dagen efter bestilling. God(!) kvalitet til prisen, fint design (især til drengene, synes jeg), tit gratis fragt, også til DK, ved bestilling over et vist beløb. Jeg er slet ikke færdig med GAP.

Have bought several times from Gap and Banana Republic. Delivery to EU is fast (DHL) and affordable. In some cases I got products next day after ordering. And I am living in the Estonia (it is like on the edge of the world). Returns policy is ok (I use ordinary post for returning), refunding works promptly. Quality of products is good. There are enough fashionable products to shop there.