Gap Reviews 

I accidentally put in my old address on my order and tried calling in to change my address, I was told that they would do everything possible to cancel out my order and if my order did ship out and wasn't cancelled then I'd be ableto call back after my first promised delivery time. Sure enough it was shipped to my old address and when I called back they DID refund my shipping, they also placed a new order for me and waived my shipping even though it was my fault I input my old address and even gave me 10% off for the inconvenience.

Schlechtester Online Shop. LogIn bei Angeboten nicht mehr möglich, neu angeforderte Passwörter funktionieren nicht. Trotz Vermerk auf dem Lieferschein liegt kein Retourenlabel bei der Sendung dabei. Die Seite retouren auf der gap Website kann wie oh Wunder nicht angezeigt werden "oh, we are sorry.." Kundenservice antwortet nicht. Also nicht von den Angeboten beeindrucken lassen, Finger weg.

Ich liebe GAP - Der Shop bietet eine tolle Auswahl an.
Die Qualität ist auch klasse. Ständig gibt es neue Angebote.
Die Lieferung dauert allerdings ca. 1 Woche - das finde ich aber nicht schlimm.

Der Kundenservice ist sehr nett.

LG M.S.

Super sted at handle.
God og hurtig kundeservice, svarer hurtigt på mails.
Levering kunne måske optimeres men det er ikke noget der koster stjerner.

Hjemmesiden er meget informativ, og blev mødt med en ekstraordinær kundeservice da en del af min ordre var en smule forsinket.

jeg var meget tilfreds med at handle hos Gap.eu

I ordered jacket from Gap online,received it promptly by Hermes courier,but once I open the package to try it on I found the item without tags,obviously somebody returned the item which I assume was worn as there was condoms in the pocket!
This was the first and last time I’ll order from them.

Online ordered a few shirts for my kid. They sent the completely wrong shirt. I wasn't going to fill out a review until I seen how many people they have screwed over with postage paid and delivering wrong items. They are seemingly the worst company to order from. You had one job Gap

Ordered uk 18 in two pairs of jeans got sent 32 regs in both for some reason, 32 is like a size 12 so well done gap your only 3 sizes off. I'll return in store but there goes my postage cost thanks for a great start to new year GAP.

I ordered 32x32 blue jeans, I received 32x34 black jeans. They only offer me to ship it on my own expense that costs more than it's original price, worst online experience ever.

Buen servicio de compra online y buen servicio de atención al cliente. Atienden y resuelven las incidencias.

I have never bought anything from anyone online who were as slow as Gap. 10 days before they shipped and 3 weeks to register a return (in the meantime the right size sold out) ...

I have the same issue. order cancelled by the gap after my payment. 10 days after my order it finally was set to be shipped...and suddenly "disappeared". A week later having talked with Anonymous, Denise, Heather, Janie, no solution only more problems. indeed extreme bad service from such a company not expected at all.

Retoure dauerte 3 Wochen nach Übergabe an Hermes, bis sie bei Gap einging und wurde dann wegen verspäteter Retoure nicht mehr akzeptiert, obwohl die Ware am Tag des Empfang sofort zurückgeschickt wurde. So kann man Retouren auch reduzieren! Warte nach div. Mails noch immer auf weiteres Vorgehen bzw. mein Geld. Habe viele Jahre gern bei Gap eingekauft, doch seit Wechsel von DHL zu Hermes ist es ganz übel geworden!

Ordered 2 pairs of trousers and was sent both in the wrong size, rang to sort it out only to be sent two more in the wrong size again. What's so difficult in getting sent the correct size?! If my size is not in stock just tell me rather than send me 4 trousers in the wrong size!!!!!!!!!

Falsch gelieferter Artikel wurde zurückgesendet. Fünf Wochen nach Empfang durch GAP noch immer keine Gutschrift. Wirklich unglaublich, Gap macht einen Fehler, zieht trotzdem Geld ein und zahlt es nicht zurück. So etwas habe ich noch nie erlebt...

I ordered different styles and colours of jeans in the same size. There were huge variations, some I couldn't get into, others fell off me. One pair fit and I returned the others. That was over a month ago. My Credit card bill came in and I paid it. I have had an email 2 days ago that the returns have been received but they still don't appear in the 'My Account/orders and returns' info yet. The email tells me to expect to be refunded in 2 Card billing cycles. That's gap holding on to over £250 of my money for 3 months when the goods were sent back to them ON THE SAME DAY I received them. Unacceptable.

Abysmal customer service

I placed an order for 5 items (3 for myself and 2 for my son). Delivery was quick, so no complaints there. Unfortunately, however, they had sent me the wrong size of trousers. I contacted them to request an exchange, only to be told that they "cannot do this" and I'd have to send the trousers back for a refund, then reorder them (and trust them to actually send the right size this time!) I decided to cut my losses, and returned the trousers and another item. However, that was 10 days ago now and still no sign of my refund. Unacceptable. Gap used to have good standards of customer service, but sadly it appears they no longer care at all.

Délai d'envoi vraiment trop long (commande le 9/5/2019 , on est le 15 et toujours pas envoyé !! Ref : #TL0Q2JC)
Il vaut mieux se rendre dans un magasin physique qui peut avoir des promotions plus intéressantes

I purchased a pullover in Chicago. On getting back to Europe I found that the Magnificent Mile store had failed to remove the security tag. I immediately contacted GAP and the Rugby office ( I won’t name the gentleman who wrote because I am more courteous than the firm) invited me to send it to them so as to remove the tag. I did so (with postal tracking) at a cost of 144 kroner (17 pounds).

The pullover arrived at the GAP Rugby office on April 17th, Since then the firm will not acknowledge mails or reply. They are doing .. precisely nothing.

I am as a consequence 144 kroner and a pullover poorer. I can’t tell if it is GAP’s simple incompetence or deliberate contempt for customers. It is one or the other.

I have ordered some clothes to be delivered 10 days ago. The progress tracking link on the original email takes you to a site that doesn't exist. The package tracking on the delivery email works, but only tells you when the goods are delivered to Gaps nearest delivery centre. I called customer support 3 days after the package arrived at the local centre and they told me it would definitely be with me that day. I'm still waiting 5 days later. Updated - After chasing customer service, Gap admitted they had lost my order. They also didn't have the right stock to re-order. I cancelled and wont be shopping at Gap anymore.

Awful. Ordered 27th of November and my order was only shipped on the 10th of December, after numerous times chatting their customer service. They were never helpful and kept just sending macros and pre-written 'apologies' about the delay. They promised me overnight shipping and even swore that it would be shipped from the UK to Ireland at 10pm on the 7th of December for arrival on the next morning. Obviously it didn't turn up. Following that I got an email saying they're backlogged and it could take 30 days (!?) to ship, maximum. I ordered two things. I've bought cheap tat from China without tracking that's arrived faster.

So on the 10th, I get an email saying it's shipped. Phew. That's a relief. But no, no it isn't. The tracking still hasn't updated as of the 12th - so I chat them again. The girl straight up offers me a refund. I didn't even ask - which makes me think something was up. I did ask, 'So I'm not getting my order - given it was mean to be overnighted?' and she said it looks unlikely. So now I have a charge on my account waiting to be reversed for an order I placed 3 weeks ago - that was never sent.

Just awful all around. I try to look for positive in everything, but this was void of anything remotely positive.