The Garden Furniture Centre Ltd Reviews 

Ordered a pergola and adjustable coffee table for the room and love it. We now live in our new 'sun room'. The sales team were great and dealt with our queries quick and professionally. The installation team was the best! Would highly recommend this company and would purchase from them in a heartbeat again. The after sales service was particularly impressive!

Very happy with my beautiful bench which arrived safely.
It's a lovely quality and very comfortable and was engraved as per my request
Thank you !

I bought a £799 quad wheelie bin from them at the end of June. Upon assembling it (which cost me an additional £200), we discovered that there was an issue with the frame, which was not levelled: when the base was flush on the floor, then the top at the end would pull up sideways; when the top was straight, then the base end of the frame (fourth bin) would pull upwards. I even had the builder who was doing my kitchen to come and lift my decking to make sure it was level, and to move the storage on different grounds to make sure it wasn't an issue with the floor (it wasn't). We even used levers but it was still not straight. I sent photos, asking they collect it and refund, which was within my rights as a consumer. It took them several days to reply, by which time I had the storage partly dismantled (top , side panels and doors) as it was unusable. They came back 5 days later asking for more photos, which I provided, and suggested that it was an issue with the floor, not their product, which was not true. It went back and forth like that over a dozen messages until a guy showed up unannounced at my house a few weeks later to collect the bin storage. He was rude and complained that the storage hadn't been completely dismantled for collection, to which I replied that I would have dismantled it ahead of him showing up if someone had only bothered to let me know he would come. Three weeks later, I still hadn't been refunded so contacted them again. When they finally issued the refund, it was minus £150, supposedly because the storage bin had scratches and that upon inspection, there was nothing wrong with the product. I replied that if they had collected straight away as I had requested, it wouldn't have shown markings, which were the expected result of the storage being outside so long. I also asked twice that they send me photos of the bin, so I could see for myself if it was indeed level, but they didn't send me any proof of the supposed inspection, just sending back the exact same message twice. Those bins are made in China and drop shipped, and the company selling them obviously doesn't make any quality control before shipping them to the customer. Then when the product is faulty, they put the blame on the consumer. I am now flagging them to Trading Standards, having lost £450 in the process (assembly guy + 2 hours of builder time + the £150 they kept).

I would definitely recommend this company. The product and service is first class. From ordering to delivery there were no issues and communication was very responsive. My gazebo was professionally installed by Zak & Maris who offered advice on the best location and explained the operation of the gazebo functions. All packaging was removed and they even offered to place the garden furniture back onto the decking.

We order our 2 gazebos and various other items of furniture. However we had to get our garden ready first. The team were very patient whilst our hard landscapes done and we had decided to change a couple of items later on. This was all handled very well and the team at the warehouse were very helpful.
On the day of delivery Zak & Manny came to deliver and erect the gazebos. They did an excellent job and worked very hard even thought it was extremely hot. They both returned the next day to finish off and erect our outdoor kitchen. Both were very kind and helped us decide on positioning of the various units- moving them around for us to allow us to see different options. They were both courteous and very hard working and we were impressed with their great customer service. Thank you Zak & Manny.

Ordered a parasol base and it arrived in three days. It’s a great base with castors and different parasol mounting holes. The item is very heavy at 90kg but the delivery driver was brilliant. Took great care not to scratch the base and manhandled it to the rear of my property. So grateful for this as I would never have lifted it. Thanks for a pleasant experience with the company and many thanks to the driver.

Ordered a Sherwood picnic table online. The item was delivered promptly and we were pleased to see that it was of excellent quality. Unfortunately after a couple of months use one of the table top panels became warped. We contacted The Garden Furniture Centre to see if they could possibly send us a replacement panel. Unbelievably they went one better and sent us a complete new table top. This level of customer care has left us in no doubt that we will use this company again. Thank you Garden Furniture Centre.

I ordered conservatory furniture for my mother a couple of weeks ago. As we live in Scotland it was not possible to visit the store and look at the quality and the selection ourselves. It was therefore essential to read and trust the reviews and as they were positive we decided to 'take a chance'.
Spoke to Billie, who was friendly and professional. Told that the order would take up to 4 weeks. It only took 2.
There was a slight issue with the delivery but this was rectified immediately. Rob couldn't have been friendlier.
The delivery guy Alan was also great.
Finally, my mum is very happy with the quality, she says that she has never sat in such comfortable cushions and she LOVES the footstool!
I highly recommend this Garden Furniture Centre.

Thank you.

I have only 1 recommendation. It was difficult to really guage the colours of the cushions online. The icons are tiny! I'm sure I could have ordered a sample but I didn't have the patience to wait for that!!

Driver took parcel to site

I bought a 210cm diameter replacement canopy for my 25 year old teak garden parasol. The old one was good but had holes in it.

The replacement is excellent quality, with a tough fabric and leather pockets to put the arms of the parasol into. Fits perfectly and looks better than the original did when that was new!

I will be buying from here again.

My husband telephoned to order 2 50kg parasol bases. One for us and one for our neighbour. Very friendly and efficient, sorted quickly and told him we would be advised when it would be delivered. We were phoned the day before and told we would be contacted one hour before delivery. No time could be given. The driver was lovely. Kind, friendly and very helpful. He unloaded the bases and took ours right round into the back garden and put in place. He then did the same for our neighbours. In today’s ’drop it off and run’ society it is refreshing to find someone who still believes in personal service. This man is a credit to the company and the staff and parasol bases are excellent too.

We had a lovely day out visiting the centre in order to purchase replacement cushions for our cane rocking chairs
Customer service was amazing and we are delighted with the cushions. The quality is excellent, perfect colour and great value for money
We can highly recommend this company

I bought a 3m cantilevered parasol from the Garden Furniture Centre. The item seems to be very good quality and was delivered very promptly.
I had also assumed that the parasol would just be delivered to my front drive. However the delivery driver (Manny) not only brought it and a 90kg base around to the spot I had planned for it, he also assembled the parasol, showed me how to work it and took away every scrap of packaging.
The level of service I received far exceeded my expectations.
I wouldn’t hesitate to make another purchase from this company.

Great customer service from Zak and Manny. Smooth installation and really happy with our new pergola

Great service. Bought the Turino Parasol. It’s really heavy duty. Really easy to install. High quality materials. Very easy to put up / down. Takes 2 minutes. Very happy with the product. I’ve just bought another one to provide more consistent shade in a south facing garden.

From going into shop spoke on the phone and delivery it was an excellent service and the goods are amazing Thankyou all 🩷

I compliment this company on their first class service as I bought their Richmond Bench. The whole experience was on time, super friendly, easy and a joy. The bench is a first class product and something I recommend. Many thanks to all the contacts I had with their team.

Returning customer
We purchased a set of timeless, good quality outdoor chairs.
Very professional and knowledgeable sales representative.
Much quicker delivery as initially confirmed.
Pre-call ahead of very friendly delivery.
Can very much recommend, including visit of the show room

We ordered 2 banana bench seat pads and 4 matching chair seat pads.
Excellent quality products at a very competitive price.
I was a little concerned about the delivery as there were a few negative reviews remarking on email response and replies. However the company replied to emails promptly and delivery was within 5 days.
I would not hesitate to order from this company again ☺️.

Attentive service at each step and everyone we dealt with was very helpful. We love the product.

Manny and Zack did an excellent job with the delivery and installation.