GardX Group Reviews 

I purchased the Gard X protection plan including the scuff and scratch cover for my vehicle 2 years ago and last year had the misfortune of making a claim for a scuffed front wing. The claim went smoothly and was delt with efficiently. Yesterday I needed to make a second claim for a scratch across my petrol cap cover and a scuff to the front wheel arch. Straight forward paint repairs and similar in size to last year. Well I was contacted by a member of the Gard X team by email yesterday to say my claim was refused and I should seek to have the repairs done on my car insurance. By all accounts the area was considered too large and did not meet with their criteria. A flat refusal and not even the option of a part repair. By all accounts the assessor deemed it would take the technician more than 2 hours to make the repair so my claim was refused. Last time a similar repair took less than 30 minutes so no idea where they get this 2 hour estimate from. Maybe the company is in financial difficulty so refusing even the easiest and simplest of claims. I will never take out Gard X cover again and I urge caution to anyone considering taking out a Gard X protection policy. Read the cover extensively especially any small print. You might think you are covered for scratch repairs but it is at the discretion of an assessor and in all likelihood you are not covered and your claim will be refused.

It’s ok but a lot of money and really it’s all down to dealership application had fair amount of overspray and still finding results of this under bonnet and inside by door hinges anyway my main issue is no real guarantee on product and nothing like lifetime reapplication if needed ie repair or polishing scratches I done it for the new car experience and the fact the car used 3 years old was in superb condion. I believe it helps when cleaning car etc afterwards but if you already do this regularly then that would probably do the same. Think Guard X even if they charged for at s discount should allow a yearly reapplication day at service this would then feel premium

so far the protection has worked well. and makes the car easier to clean.

I took out a scuff and scratch insurance when I bought my new car just over a year ago and have been unfortunate enough to have three occasions when I have had to claim. Each time the claim has been dealt with swiftly and effectively, from submission via the easy to use App, to completion at home by a local paint technician. Apart from the last claim which involved some trim scuffing which the paint technician could not do - but GardX emailed me to say I could arrange a local repair up to a certain sum, which I did, and that was settled quickly too.

My review is focused on the process of addressing a problem I had with initial application of GardX done by a dealership.
I wasn't happy that the GardX paint protection system had been properly applied by the car dealership that I purchased the car from.
I was directed by the dealership to use the GardX guarantee/ issue resolution process, which was all on-line. I was really impressed by the ease of the process, and speed and professionalism of GardX in dealing with my problem. GardX agreed that the paint protection system should be re-applied and they arranged for one of their specialists, Aden, to travel a log distance to my home to undertake the work.
Aden was brilliant. It was clear that car valeting and application of GardX was not simply a job for him, but a passion. Aden was friendly, polite and knowledgeable. He answered all my questions confidently. Aden also went to lengths to explain to me how and when to use the GardX products that come with the system to make sure the car is protected in the long term.
I am very happy with Aden's work and am now confident that GardX has been properly applied to my car. Whilst I've not had GardX on the car long enough to give fist hand review of its effectiveness, I am nevertheless confident, following Aden's explanation and experience with GardX, that I'll be happy with the product.
The whole process of dealing with GardX from start to resolution and application of GardX has been excellent.

Phoned Gardx up about marks on seat from spilt hot chocolate.
Arranged an appointment after taking photographs.
Alan their technician emailed me with an appointment.
Arrived on time very knowledgeable done a great job .
He made sure I was happy with the cleaning of the interior.

The only problem I have is that I had gardx interior installed so it would protect my light coloured seats .i thought it would just wipe off but it didn’t so any marks gardx have to be called.
Ok to get them cleaned but just a nuisance having to phone up when their product should do what it says .

The paintwork job is excellent as it always looks good .
Well worth getting the Gardx treatment on this.
Just keep it up with the cleaning kit that comes with the treatment .

Just pay the money into my account which you agreed 😩

I purchased a car last Friday and Gardx treatment, when I collected the car, yes it was shiny but with watermarks; having not experienced the Gardx treatment before, I thought this was normal. Last night it rained, I woke to a car covered in dust/mud swirls which I thought had been protected against; I then gave the car a rinse off with a pressure hose, not a jet wash and was left with almost the same, a muddy and dusty residue. I spoke with the dealer and they assured me the product had been applied but, how can anyone confirm; I know there's a tick in the box to say it's been applied but I am sceptical of tick-boxes. Not impressed with the bang for buck!

Unfortunately, I was involved in an accident and my car was declared a total loss by my insurance company. Thankfully, I had GAP insurance purchased through the dealer when I bought the car. I must admit, I initially thought GAP cover wouldn’t be worth much — how wrong I was!

I reported my claim to GardX on 4 July 2025 at around 14:30, and to my surprise, I received a detailed reply from Andrea that very same afternoon outlining exactly what was needed. The speed and clarity of communication were outstanding.

Just 10 days later, my claim was settled in full, and the GAP difference to the invoice price was paid out without any hassle.

The whole process was incredibly smooth and stress-free.

A big thank you to Andrea and Jana, who were both exceptionally helpful throughout the process. I highly recommend GardX GAP insurance for their efficiency and excellent customer service.

Purchased with my new car product is working well

Loads get out off claims not worth money wish never took out not sure what it covers useless sold a promise turns out to be a lie

I would like to say a big thank you to Alan for being very cooperative in fitting me in around my diary. He did a great job the car looks like new. I could not recommend anyone good has him. He took his time and ensured the seat was fully clear of any defects.

My complaint isn’t about the product but about the poor service that your agent Group 1 Assured of Ipswich.
Firstly, the product was not mentioned until all paperwork had been completed and I was about to pay for the car. Only at this point was it mentioned that the cost for Gard X had been added to the invoice. At this point I was very impatient to the deal completed and leave the office(I’d been there several hours waiting for the car to be ready) and felt somewhat pressured into agreeing to taking the Gard X treatment.
At this point though I did ask a few questions about the leather treatment and was told that the leather would be given a deep clean and that there would be zero shine. This turned out not to be the case - the leather on the seats looked slightly dirty and had a slight shine to them just as there were before the car was prepared. I have subsequently cleaned a couple of areas with a sponge and soapy water and the dirt and the shine came off very easily causing a great improvement.
Obviously, in removing the dirt I must have removed the treatment which would demonstrate that the treatment hadn’t taken properly because of the dirt, however, I suspect that the treatment may not have been applied at all. Either way I was not given the service promised.
The exterior of the car, whilst it had a shine, did not have the deep shine I expected - I have had similar treatment to two previous cars and each time the shine was very deep and lasted a very long time, reappearing every time the car is cleaned. Unlike the inside of the car I can’t categorically claim that the work wasn’t done properly but the result was certainly disappointing.
In conclusion, I was subjected to pressurised upselling of a service I didn’t really want(because of the cost) and then ended up not actually getting that service. I agreed to having the work done on condition that I would be given a courtesy car but was told that this was not possible. I am not prepared to spend five hours of driving and waiting around in the dealers office and so I would like a refund. The dealership has refused this and has also not addressed some of the points I made to them during our email exchanges about this matter.
I would appreciate it if you would take this up with Group 1. Thank you.

I was initially a little disappointed by the response of Gardx to the extent of my claim. However, they kept me up to date with their thinking. The personal intervention by the Chairman made all the difference and in the end I was most happy with the result.

Work was completed on time and to schedule.

Pleased with the showroom finish which I hope I will be able to maintain.

Impressed with the showroom shine on the vehicle.

The bonnet of the car has got two paint chips. Have contacted the company and have still not heard back.

Knowledgeable sales team described benefits of the product and how it assists in maintaining that brand new shine.

Very helpful and easy to speak to. The most helpful out of all the insurance companies I had to speak with.