Dyllis from Gateway was amazing. Great communication, very prompt. We were kept informed throughout the process. We used her three times on different properties we were purchasing. If Dyllis had... Toon meer
Bedrijf heeft geantwoord
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My husband and I were very impressed with the whole process. It was very easy to book a surveyor and we were able to book our survey within a week of contacting Gateway. On the morning of the survey,... Toon meer
Bedrijf heeft geantwoord
Great experience through initial booking to final report. James made sure to call ahead of the visit and discuss some items that we wanted extra attention paid to. He went above and beyond to access s... Toon meer
Bedrijf heeft geantwoord
I came to Gateway following a recommendation from a friend and couldn't recommend them more. Their sales/booking team were always responsive/easy to get through to and even talked me out of getting a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
"Please note: Gateway Surveyors - Private Clients operates as a dedicated division. We specialise in bespoke surveys and private instructions, distinct from our mortgage lending valuation services." Gateway Surveyors – Private Clients is the trading style of Gateway Surveying Service Limited, which was founded in 2005. We are a team of highly skilled professionals, providing Level 2 Homebuyer Reports and Level 3 Building Surveys throughout England and Wales. The Gateway objective is to present you with the facts so you are able to make the right decision about the property you are purchasing. And with all of our Surveyors being locally based to the areas they work, you can be confident that your accredited RICS Surveyor has the knowledge and experience to provide you with the highest quality report and service possible. Our friendly and professional Sales Team are always on hand to deliver a first class service and guide you through every step of the process. We recognise our strengths and believe our success lies in the knowledge and service we provide when working with our customers.
Contactgegevens
Weston House, Bradgate Park View, DE73 5UJ, Chellaston, Derby, Verenigd Koninkrijk
- 01293 820233
- sales@gatewaysurveyors.co.uk
- www.gatewaysurveyors.co.uk
4,7
Uitstekend
250 reviews
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House survey report lvl 2
I got a call on the day of the survey asking if I had any query prior his survey which I thought was good practice
Then report was send in due time
Would recommend without hesitation
Thank you
10 mei 2024
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate the time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate the time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Good communication
Good communication from start to finish. Even though I added questions for the surveyor to comment on after we’d booked a date, he got back to us on everything we’d requested.
29 april 2024
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate the time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
We were very pleased with the service…
We were very pleased with the survey that Dilys carried out. Dilys, is prompt, informative and thorough. The report was with us within a couple of days.
26 april 2024
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate the time taken to do this. I will also pass your comments to Dilys.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Very thorough surveyors report on a…
Very thorough surveyors report on a property- would 100% use again.
19 april 2024
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate the time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
very prompt and professional service
18 april 2024
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate the time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate the time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Professional and friendly service
Dilys was professional, efficient and friendly. Would gladly reccommend her services.
13 maart 2024
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate the time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Fantastic company and service
Fantastic company and service. Response time back for all emails and correspondences were speedy and at all times the customer service level was exceptional. Would highly recommend to all and would use again
17 april 2024
Review zonder uitnodiging
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate the time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
From the time i rang Karen at…
From the time i rang Karen at Gateway,Payed,given a date for the survey to receiving the full report,was quick easy and professionally done.
10 april 2024
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 4 star review, we really do appreciate the time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Good feedback before the report came…
Good feedback before the report came through.
Detailed survey.
27 maart 2024
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate the time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate the time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Very reliable and experienced
We have previously used Paul Summerfield to survey two properties and I would recommend him 100%.
The process through Gateway is fast and straightforward with a telephone call the same day the surveyor has been to the property followed by an email copy and hard copy if requested.
Paul is very knowledgeable and happy to thoroughly discuss the survey, good points and not so good.
Would be happy to use him again- though hopefully we won’t be moving house again!
15 maart 2024
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate the time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Fantastic service and after survey…
Fantastic service and after survey support done by James Prescott.
12 maart 2024
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Incredibly efficient
Incredibly efficient. Would definitely use again and recommend to anyone.
21 februari 2024
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
efficient well-written survey
23 februari 2024
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Easy to deal with
Easy to deal with
Booking was confirmed quickly and report received back in a short time , would definitely recommend
13 februari 2024
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
It wasn't made clear where to sigh…
It wasn't made clear where to sigh terms and conditions and frustrating to have to go through that procedure before I could have paper copy sent to me.
And then despite making it clear you had my address wrongly stated and promise to correct it, still sent to me addressed incorrectly . Luckily my postman had been alerted by myself this would probably happen !
20 februari 2024
Antwoord van Gateway Surveyors - Private Clients
Thank you for your 3 star review Margaret, we do appreciate the feedback.
I understand the terms are a little small on the email body, unfortunately as these are generated via our system, it is the standard font size, however we are making moves to have this increased to a larger size. To add there is nothing to sign on the terms, it's a simple copy and paste of a statement that is required to have on file so we have some acknowledgment in place to provide you cover and also to satisfy the RICS.
On the note about the address being incorrect, I've just looked back at the instructing email we received from you on the 11th February and it appears you may have given the incorrect number to us. When after viewing the report on email and you notified us of this and we did change the door number on the covering letter so it would reach the correct house. I will however look in to this to establish why it wasn't corrected. If you wish for the report to be correct to read the right door number, please do get in touch and we can issue you with an amended report.
Kind Regards,
Gateway Surveyors - Private Clients
Great service and quick turnaround
Great service from the start. Survey was completed really quickly and the report was really good quality. The traffic light system really helped break everything down and make it easy to see what action was needed.
12 februari 2024
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Issue missed in property survey report
[In response to the vendor's reply #2]: Thank you for your reply. I respect your point of view as I hope you will respect mine: I believe that the issue was missed at the time of the inspection. I detected the issue directly with an accurate visual check and by touching the external surface (tiles) underneath the toilet, which was damp. In order to find out plumbing or electrical issues, even visible ones, my advice to other customers would be to hire a plumber and an electrician rather than a surveyor.
[In response to the vendor's reply]: Please note that the photograph your team attached didn't show the area where the leak was found i.e. underneath the toilet. The two photographs your team attached showed just
1) a generic picture of the bathroom (not the specific area affected by the leak) and
2) the area under the sink in the kitchen (not relevant, as the leak was in the bathroom).
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Unfortunately, I didn't have a good experience with Gateway Surveyors. I reported an issue that appeared to have been missed in the property survey report, but I didn't receive any refund as they stated that the issue was not present at the time of the survey. Should I need to check a property again, I would rather hire a plumber and an electrician directly, and I would go to the property with them while they carry out their checks. The survey conducted in this instance was useless for the intended purpose.
21 februari 2024
Review zonder uitnodiging
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a review, we really do appreciate your time taken to do this.
We understand that you did make a formal complaint regarding the leak that came to light when you inspected the property.
We fully investigated your complaint and when replying provided you with a copy of the photograph that was taken at the time of the inspection. This photograph clearly shows that there was no evidence of a leak at the time.
We are therefore unable to take any responsibility for defects that are not present at the time and this is the reason we did not offer you a refund.
Thank you for your updated comments.
Following your original complaint and our reinvestigation of the highlighted matter, at the time of inspection the bathroom floor area around the toilet was tiled / covered with a lino type material. You state you noted a bit of damp ‘under’ the toilet. I would refer you to our terms of engagement that we sent out to you on 2nd Jan 2024 which you subsequently accepted. Section Four – Internal Condition – “We will check floor surfaces that we can see, but we cannot pull back or damage floor coverings.”
We are sorry you were unsatisfied with our report but strongly believe that our report accurately describes the situation at the time of our inspection.
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