Dyllis from Gateway was amazing. Great communication, very prompt. We were kept informed throughout the process. We used her three times on different properties we were purchasing. If Dyllis had... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My husband and I were very impressed with the whole process. It was very easy to book a surveyor and we were able to book our survey within a week of contacting Gateway. On the morning of the survey,... Toon meer
Bedrijf heeft geantwoord
Great experience through initial booking to final report. James made sure to call ahead of the visit and discuss some items that we wanted extra attention paid to. He went above and beyond to access s... Toon meer
Bedrijf heeft geantwoord
I came to Gateway following a recommendation from a friend and couldn't recommend them more. Their sales/booking team were always responsive/easy to get through to and even talked me out of getting a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
"Please note: Gateway Surveyors - Private Clients operates as a dedicated division. We specialise in bespoke surveys and private instructions, distinct from our mortgage lending valuation services." Gateway Surveyors – Private Clients is the trading style of Gateway Surveying Service Limited, which was founded in 2005. We are a team of highly skilled professionals, providing Level 2 Homebuyer Reports and Level 3 Building Surveys throughout England and Wales. The Gateway objective is to present you with the facts so you are able to make the right decision about the property you are purchasing. And with all of our Surveyors being locally based to the areas they work, you can be confident that your accredited RICS Surveyor has the knowledge and experience to provide you with the highest quality report and service possible. Our friendly and professional Sales Team are always on hand to deliver a first class service and guide you through every step of the process. We recognise our strengths and believe our success lies in the knowledge and service we provide when working with our customers.
Contactgegevens
Weston House, Bradgate Park View, DE73 5UJ, Chellaston, Derby, Verenigd Koninkrijk
- 01293 820233
- sales@gatewaysurveyors.co.uk
- www.gatewaysurveyors.co.uk
4,7
Uitstekend
251 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Issue missed in property survey report
[In response to the vendor's reply #2]: Thank you for your reply. I respect your point of view as I hope you will respect mine: I believe that the issue was missed at the time of the inspection. I detected the issue directly with an accurate visual check and by touching the external surface (tiles) underneath the toilet, which was damp. In order to find out plumbing or electrical issues, even visible ones, my advice to other customers would be to hire a plumber and an electrician rather than a surveyor.
[In response to the vendor's reply]: Please note that the photograph your team attached didn't show the area where the leak was found i.e. underneath the toilet. The two photographs your team attached showed just
1) a generic picture of the bathroom (not the specific area affected by the leak) and
2) the area under the sink in the kitchen (not relevant, as the leak was in the bathroom).
------
Unfortunately, I didn't have a good experience with Gateway Surveyors. I reported an issue that appeared to have been missed in the property survey report, but I didn't receive any refund as they stated that the issue was not present at the time of the survey. Should I need to check a property again, I would rather hire a plumber and an electrician directly, and I would go to the property with them while they carry out their checks. The survey conducted in this instance was useless for the intended purpose.
21 februari 2024
Review zonder uitnodiging
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a review, we really do appreciate your time taken to do this.
We understand that you did make a formal complaint regarding the leak that came to light when you inspected the property.
We fully investigated your complaint and when replying provided you with a copy of the photograph that was taken at the time of the inspection. This photograph clearly shows that there was no evidence of a leak at the time.
We are therefore unable to take any responsibility for defects that are not present at the time and this is the reason we did not offer you a refund.
Thank you for your updated comments.
Following your original complaint and our reinvestigation of the highlighted matter, at the time of inspection the bathroom floor area around the toilet was tiled / covered with a lino type material. You state you noted a bit of damp ‘under’ the toilet. I would refer you to our terms of engagement that we sent out to you on 2nd Jan 2024 which you subsequently accepted. Section Four – Internal Condition – “We will check floor surfaces that we can see, but we cannot pull back or damage floor coverings.”
We are sorry you were unsatisfied with our report but strongly believe that our report accurately describes the situation at the time of our inspection.
Did really good job of highlighting areas of concern
Did really good job of highlighting problems in traffic light system and covered everything. You can contact them with any queries. Very impressed with service
18 februari 2024
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Professional and prompt service
Professional and prompt service, with a friendly attitude.
31 januari 2024
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Efficient and friendly
Efficient and friendly. However, I was a bit surprised that after paying out such a large sum, the report was sent to me by email. So had to use my ink and paper and then my printer broke down! I wonder how anyone who does not have a printer gets on, then the report would have to be sent through the post, the good old fashioned way. Otherwise, brilliant!
19 januari 2024
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 4 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Very professional
17 januari 2024
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 4 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Excellent Survey Report
The survey I had done by Dilys Elson was very detailed and comprehensive.
The report was easy to navigate and I would recommend her service through Gateway to anyone.
15 januari 2024
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Thorough report
Thorough report. Done in a good time frame. Helpful staff on the phone.
10 januari 2024
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Professional service
The appointment booking service was professional, the staff were Informative and friendly. On the day prior to the surveyor's appointment, I was given a time slot which was very helpful.
11 januari 2024
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Excellent support from Gateway Surveyors
We had excellent help, support and service from Gateway Surveyors. Jeremy the local surveyor was excellent, being easy to talk to and provided us with a very thorough and easy to understand report, thanks you.
10 januari 2024
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5 Star Review, we really do appreciate the time taken to feedback to us. I will make sure Jeremy sees sight of this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Detailed survey and super friendly
Detailed survey and super friendly. Would highly recommend.
21 december 2023
Antwoord van Gateway Surveyors - Private Clients
Thank you for the 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for using Gateway Surveyors - Private Clients
All round great service
Fast, reliable, professional and reasonably priced. Would recommend.
15 december 2023
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Every thing with ease
14 december 2023
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Excellent result.
Excellent communication. A very extensive detailed report with great clarity. Very prompt report back.
16 oktober 2023
Review zonder uitnodiging
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
The value of a professional survey.
We had the opportunity to meet the surveyor immediately after the survey, to discuss the important points. This was followed up by a comprehensive report that clearly identified areas where action was required.
19 oktober 2023
Antwoord van Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.