Gem Estate Management Limited 

We gave GEM a 3 month notice period. This period ended on 31st March, when according to the legals and rules pertaining to handing over files and monies to the new agents GEM have still not provided this. We are now having to resort to legal measures in order to get them to do what they should have done.
They really are a poor quality company, offering little in return for their fees.
Avoid like Covid

My house sell fell through because GEM didn’t tell owners that fire certificate had not passed. Trying to get them to resolve issues and getting hold of them is impossible.

Please avoid using them

Should be zero stars. Worst management company ever to deal with.
1) Poor service
2) Unnecessary penalty charges which can be avoided
3) No consideration in the times of Covid

And god knows why they charge so much money.

Mark from the Web Support team was very patient over a number of attempts for me to resolve my log-in issues where I had been locked out of the system for wrong application of my password/user. Hid intervention has now allowed me to successfully log-in and use the system to pay our service charge electronically, rather than by cheque.

I have the misfortune of owning a flat in a building managed by Gem. I moved in in May 2021 and they have STILL failed to set up an account for me. I've had to chase multiple times and each time they have a different, increasingly ridiculous excuse.
Not only that, they have implemented and illegal parking control of a secure, gated car park which you need a fob to access. They allow PCM to regularly "fine" residents for parking in their own spaces... and refuse to intervene. There is no mention of the need to display a permit in the lease agreement therefore they continuously break the law. Whenever they are pressed on this issue, you are met with radio silence.
To top things off, I activated their internal complaints procedure and they couldn't even be bothered to respond. I am now going to the ombudsman. They are a truly useless, poor excuse of a management company.

I’ve dealt with this company over the last 15 years it’s the worst and most uncooperative Company I have ever known At one time they tried to take me to court for non-payment until I got my bank to send evidence that they had paid The monies to gemEstates.
I would give zero stars if they would let me if at all possible to not have any dealings with this company

GEM = No reply to our emails regarding faulty pathway lighting, we then phoned and asked when they will get an electrician out to put in a new bulb, they said they don't know, will get back to us- which they did not.
Meanwhile the flashing light outside our house , on the walkway they charge us a maintenance fee for- has kept our household awake every night.
It is like a flashing strobe light coming through our windows all night.
Phoned GEM again today, they have still been unable to make contact with their electrician contractor.
Fast to take maintenance payments, but if work needs doing, they do not want to act on it.

I have now been waiting for over 3 months for Gem Estate Management to simply provide a replacement key for a meter cupboard. I have gone through their entire complaints process after initially getting nowhere, and still nothing has been done. I have now had to refer them to the property ombudsman as my last complaint was forwarding to their Managing Director and then completely ignored!

If I could give a negative star rating I would. The worst management company ever. We pay extortionate prices for literally nothing more than the occasional lift engineer visit and a cleaner who does nothing more than a 5 minute hoover job per week.
We have so many issues that we all continually highlight to gem and 5 months on they still haven’t been addressed. Our block of flats is not maintained at all and is actually falling in to despair all thanks to Gem.
We haven’t had a consistent property manager as they all seem to leave within 6 months, which there is clearly a reason for. The people running this company should be absolutely ashamed.

I encountered some technical issues when using my online account to pay for my latest service charge. I am grateful for the prompt and professional assistance from Mark at Qdime to resolve these issues. I know it is a particularly challenging and busy time for the Qdime team. I wish Mark and the team the very best as they continue to assist other customers.

GEM have made a third party agreement with aggressive, ex-clampers PCM whereby which residents have to display permits in order to park in the spaces that are allocated to us in our lease agreements. This means should we forget to display said permit, PCM hits us with a hefty charge and GEM will not intervene to protect its paying customers. Permit policies should be in place to protect people with the right to park, not profit from them, yet GEM have no interest in protecting the rights of the residents who pay them to maintain their homes. It's disgusting.

I think the reviews speak for themselves and we have finally moved away from this dysfunctional management company.

I would advise any owners to become directors of their management company to empower you to find a better agent but beware of the unfair contract terms requiring directors to sign a resolution passed by 50% of leaseholders.

Very quick and professional support received. Thank you so much to Mark

Phoned gem's hotline regarding a water leak their none responsive and really do not care, the worst management companies I have ever come across

Waterside 2 Worcester...Our current manager Louisa is the best we've had over the last 9 years. Very professional, always responsive and helpful. A breath of fresh air.

A really decent bunch of people offering a personal and high-quality service. Every person I've dealt with have gone above and beyond to help me sort out problems. They've been unfailingly helpful, always friendly and very responsive. I wish all property management businesses were like this!

Gem act as managing agents for a leasehold property we own. We let out the property but our previous tenant managed to lose the key fobs for access to the property. Obtaining new fobs was a painful and long winded process but Eleanor from Gem managed to personally take control of the issues and resolve the supply of the fobs, when all others had failed! She was persistent and followed up with tenacity, keeping us informed throughout. Cannot praise her enough! Well done.

Here at Harry Davis Court, Worcester, GEM have been our management company for over 9 years. Our property manager, Louisa Forrester, is very good responding quickly to maintenance requests, problem solving on our behalf by contacting the property owners on our behalf. Can recommend.

Gem Estates manage the development where I live in Suffolk. I had a very tall tree at the rear of my property which was causing me concern. Gem arranged a tree survey and as a result the tree has now been reduced in height. The process took a little while but I was kept fully informed throughout the process.

Gem Estates manages the block where I live which is always immaculate thanks to their cleaning team. Their response to repair requests is always timely and effective.
Although we are no doubt just a small part of their job, it feels as though we have a dedicated management team with names and personalities, led by Catherine Adams.
Another reviewer has mentioned the Covid emails which were so clear and sincere.