GHD Reviews 

Ottimi prodotti per un tempo limitato, ultimo acquisto una piastra duet pagata piu di 400 euro, durata poco piu di un snno….non e’ stato possibile inviarla in assistenza (nemmeno pagando). Precedenti acquisti durata 1 anno!!! Peccato perche’ mi trovo bene ma non li compreremo mai piu

Customer service? I don’t think they even understand the word. I accidentally ordered the wrong product for my wife’s birthday and there was zero help in trying to get this rectified for me. I was told I would have to pay to return the item and then could no longer used the discount code I had so would end up costing me about £65 more including the postage.

Piastre che dopo pochi mesi smettono di funzionare!dopo averla mandata in assistenza, rispondono che non è in garanzia e propongono sostituzione al prezzo conveniente di altri 200 euro! vergognoso!!!

GHD will not replace my straighteners that are faulty due to no cause of my own which are 5 months old.

I purchased some GHD straighteners in March 2024. The wire end of the straighteners became lose and then started to make a buzzing noise and then finally made a bang which stopped them from working completely, even the wire was able to come completely detached from the straighteners as it was so loose. I thought it would be a simple process to request a replacement as I could be certain I had not caused the damage myself. I was also well within the year’s warranty.

They have accused me many times whilst going back and forth by email that great force must have been applied or they have been dropped which is quite hard to hear when I know this is not the case.

Do not order from GHD as they can not guarantee you the warranty you deserve.

sono pienamente soddisfatta dalla facilita con cui si riesce a contattare l’azienda,dell’organizzazione con cui si riesce a prenotare il ritiro della piastra e della velocità per la sostituzione…non mi sembra vero!!

Excellent customer service. Always had a great experience. Ordered two straighteners and came on time. Work perfectly. Returned one too and the process was smooth - great customer service!!!

La mia piastra pagata 250 euro,dopo 7 mesi é da buttare perché non esiste un centro riparazioni e hanno fatto decadere la garanzia con la scusa del danno da caduta accidentale,assolutamente falso in quanto la custodisco con molta cura e non l'ho mai fatta cadere!Oltretutto piastre tanto costose non dovrebbero rompersi cosí facilmente se fossero davvero di buona qualità!

Pessima esperienza, azienda poco seria. Vende prodotti difettosi a caro prezzo, che si guastano prima della garanzia o al limite della stessa. Il centro assistenza non ripara, né sostituisce i prodotti difettosi. È un Centro assistenza fraudolento, risponde a tutti che la garanzia del prodotto è decaduta a causa di un danno accidentale anche se non è vero. La mia styler ha smesso di funzionare mentre la stavo usando, si è accesa una luce rossa lampeggiante e ha smesso all' improvviso di funzionare. Abbiamo inviato il prodotto al fantomatico centro assistenza perfettamente integro nell' aspetto (anche se non funzionante) e ci è stato restituito tutto graffiato. Hanno provveduto a rovinare il prodotto per giustificare la motivazione del danno accidentale.

You’re not going to get any help when products break so buy from another brand instead .. like Amazon

I bought GHD original straighteners online from the GHD shop. Order dispatched 16th October 2023. Received yesterday. Today, 18th October, I called to report that the bleep to let you know the straighteners have reached temperature was not working. After going back and forth, Nikki, the customer service advisor told me that I could return them but I would have to pay postage and packing as they were "still working" even though they were not bleeping. Disgruntled at the very least! I was not happy from the start as when asked for my order number Nicky (I don't know spelling) said "no no no that's not the right number it starts with a 2!" Definitely needs some customer training. Nowhere on my invoice does the order number that starts with 2 appear.

About GHD, Heat protect spray; “bodyguard”.
Don’t go there ….unless you want to smell as if you’ve been bading in an old fashioned and very heavy parfume !!!
I used it this morning and even though my hair is short and it’s 12 hours ago, I still can’t get rid of the smell. Smell like old woman!!!

Purchased as a gift and there was an offer on at the time. My bad as I didn't process the sale correctly to "add" the offer. When I explained what had happened I was told there was nothing they could do unless I returned them and did a new sale??? This makes no sense, would have meant an additional collection and delivery and possibly not been delivered in time to give as a gift. Great product, terrible service.

#update
They refused to leave my review on their page so be warned. Unlike trustpilot all their reviews are only the reviews they want you to see.

I order straighteners from GHD and on opening the website was offered a 15% discount on first order. I picked this, was given a code and proceeded with the order. At the checkout the 15% wasn’t applied. I tried phoning without success so ended up having email correspondence with GHD to be told I could only have one offer and I was getting a free gift so couldn’t get the discount. I never asked for the free gift of some hair product. There was then an issue with delivery and I was asked if I wanted a new set of straighteners sent to the same address. I advised I did not want a new set but wanted a refund. I was advised this had been processed and to wait 3-5 days for it to reach my account. On the fifth day I still had no refund and phoned them to be told my refund was processed on the day I phoned and I had to wait another 5 days for my £179 to reach my account as there had been a technical hitch!!! Everything about dealing with GHD was a nightmare. I knew I should have gone to Amazon.

Very disappointed in GHD I have bought many sets of these straighteners as they are the best, but ive cganged my opinion of them, I have a pair they have a fault, the button switches on but no power then ut turns on itself, i wrote to head office, was told dont offer repairs, and they could offer 15% goodwill gesture well GHD are doing a 15% campaign off atm so I was offered nothing, I will not be buying GHD I have gone elsewhere

They have the worst warranty policy ever!!!! My GHD broke after less than a year. If your GHD breaks, you have to pay for the shipping back to them. Most companies will give you a shipping label. Then once they get it back, it takes up to two weeks to get a new styler. That's almost three weeks without a styler....
It's kind of frustrating that put you through all these hoops because their product is faulty. I have to pay for shipping and be without the straightener for 3 weeks when they are the one with the faulty product.
Lastly, their warranty says that if you send back a limited edition one they will replace it with whatever they have in stock which also sucks if you really like the one you have!