I had the same experience as most of you with this company. I call BS on this company not only for “requiring” a certified letter to cancel in the age of technology or accepting a cancellation over th... Toon meer
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Alarm functions not working, calls result on 45+ minutes on hold without answer. Receptionist promises a call back from technician later that evening or next day - no call ever returned. Impossible to... Toon meer
Bedrijf heeft geantwoord
Contract was up last November,2020.They automatically kept it going. Without my approval. I've called,pleaded, several times to stop withdrawing from my bank account always an excuse. Just sent a cert... Toon meer
Bedrijf heeft geantwoord
I recently bought a house and took over the buyers contact. I have had nothing but dedicated employees trying to do all they can to assist me. Our installer Anthony V., is a great guy, he has gone abo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
GHS Security provides connected smart home solutions and integrated security systems for homeowners & businesses across the US. Learn more about our customized solutions by visiting www.ghssecurity.com/smarthome .
Contactgegevens
21031 Warner Center Lane, Suite D, 91367, Woodland Hills, Verenigde Staten
- 8554474961
- customerfeedback@ghssecurity.com
- www.ghssecurity.com
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164 reviews
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I have had my system for less than a…
I have had my system for less than a year. Today my panel went on battery power after a brief power outage (less than 5 minutes). When I call support I was told it would take 24 hours to recharge. When I asked why it didnt go back on AC right away I got a comforting "I dont know. An hour later the system was dead. Calling again and after 47 minutes I was told a tech had to come out in two days! A down system 2 days? Keep this in mind when considering GHS.
5 maart 2019
Review zonder uitnodiging
Antwoord van GHS Security
Frank,
Thank you for being a valued customer of GHS, and for providing us feedback in the form of this online review. We sincerely apologize that you have had issues with your equipment and your security panel, and are fervently working to resolve any and all problems you are experiencing.
We will do whatever necessary in order to accommodate your requests and bring you back to 100% customer satisfaction with the services we provide to you and your family. I was able to locate your account, and have escalated your issues with a Customer Care Manager; we will be in touch with you as soon as possible. I appreciate your ongoing patience as we work together to obtain resolution for you.
We greatly appreciate your business and thank you for being a valued GHS Customer; your satisfaction is our #1 goal. If there’s anything else that I can do for you while we work on a solution for you, please do not hesitate to reach out to me directly at hspencer@ghssecurity.com.
Here to serve,
GHS Security
I had an issue about a buy out
I had an issue about a buy out. It took from September to February to resolve but it was resolved to my satisfaction. My contract with the other company was paid in full. GHS Security service is great and I would recommend them to anyone wanting to secure their home.
3 maart 2019
Review zonder uitnodiging
Antwoord van GHS Security
Hi Shirley. We're delighted to hear we were able to resolve any issues you had, and that your experience with us has been a positive one.
Let us know if you need anything - always be sure to include your account information and phone number via email to web@ghssecurity.com. Thank you for the opportunity to serve you! -Heather, GHS Security
Ross was awesome
Ross was awesome. Very helpful and knowledgeable. Thanks for the great work.
I highly recommend him.
26 februari 2019
Review zonder uitnodiging
Antwoord van GHS Security
Brian, thank you for taking the time to leave us online feedback in the form of this review; we're very happy to hear of your positive sales & installation experience with Ross! If you have time to share your experience with your friends & family, we would appreciate it.
Let me know if you ever need anything else; you can email us (be sure to include account details and phone number) at web@ghssecurity.com.
Thank you for the opportunity to serve you. - Heather, GHS Security
Ross was an awesome security…
Ross was an awesome security technician. Very knowledgeable and courteous.
26 februari 2019
Review zonder uitnodiging
The security system is great (just what…
The security system is great (just what we asked for). Staff is very friendly and knowledgeable, I’m highly recommending GHS to my friends and family!
26 februari 2019
Review zonder uitnodiging
Ross was extremely knowledgeable and…
Ross was extremely knowledgeable and knew what he was doing! Great guy 👍🏾
25 februari 2019
Review zonder uitnodiging
Ross has a wonderful personality he…
Ross has a wonderful personality he should have run for the next president of United States great service!!
20 februari 2019
Review zonder uitnodiging
Ross Sotos is a great guy
Ross Sotos is a great guy! He is always on time and ready to take on the job requested. Will always ask for Ross to take care of my home security needs. A+ Job Ross! Thank you!
20 februari 2019
Review zonder uitnodiging
Excellent service from Ross!!!
19 februari 2019
Review zonder uitnodiging
I’ll will make a review once my systems…
I’ll will make a review once my systems is fully installed and running properly.
19 februari 2019
Review zonder uitnodiging
The deserve less than a star
The deserve less than a star. When they went into our home, the made us a good offer, we liked it and accept it. When the tech went to install the esquipment, was a whole different story. He said he wouldn’t be able to connect the sky door bell with the panel, that we needed another panel, blah blah blah. Couple of months later, the door bell stoped working, the tech went and install another door bell. I asked if we could ge that connected to the panel. He said I needed another panel and that it would be an extra charge. I understood and called to see what would be the extra cost. Well, they said no, the new door bell was not compatlabe with their equipment and that I nenes to go back to the previous door bell; and that if I wanted the door bell the be able see they the panel it was 300 dlls more. So the tech said one thing and the call center said another. They just don’t help you. I just want to save enough linty to cancel the contract. Oh, and I just found out their mobile app is not longer in the App Store.
10 februari 2019
Antwoord van GHS Security
Alejandra,
Thank you for being a valued customer of GHS, and for providing us feedback in the form of this online review. We sincerely apologize that you have experienced issues getting your equipment to work properly, as well as any and all miscommunication from the GHS representatives you have encountered. Please accept our most sincere apologies for any inconvenience or frustration we have caused you.
We are fervently working to accommodate your requests and resolve any and all issues you have faced; I have located your account and escalated these issues to a Division Manager, who will be contacting you directly to assist you with resolution. Thank you for your ongoing patience as we work together to ensure your 100% satisfaction as a customer.
You should be hearing from us within 24-48 hours with an update; if for some reason you do not hear back, please feel free to contact me directly and I will do all I can to assist - hspencer@ghssecurity.com.
We greatly appreciate your business and thank you for being a valued GHS Customer; your satisfaction is our #1 goal. If there is anything else that you need, please do not hesitate to let us know and we will do all we can to accommodate. We will be in touch soon, and appreciate your patience and the opportunity to serve you.
Here to serve,
GHS Security
Not enough information on how things…
Not enough information on how things work, but quick to fix issues. Still have no signs?
9 februari 2019
Review zonder uitnodiging
Antwoord van GHS Security
Cynthia, thank you for taking the time to provide us feedback in the form of this review; we appreciate your time, patience, and thank you for being a valued customer of GHS!
I received an update from our Customer Care department that you were called to discuss the issues at hand, that all was resolved, and that yard signs and stickers are on currently in the mail to you.
Please let me know if the above is incorrect, or if you need anything else! I can be reached directly at hspencer@ghssecurity.com
Thank you for the opportunity to serve you, and for being a valued customer of GHS Security.
Here to serve,
GHS Security
GHS Interactive Security reinstalled…
GHS Interactive Security reinstalled their system in my home today. For the equipment that was installed the tech was knowledgeable, very professional, kind and courteous. Having had the service 2 years ago I had some previous experience and knowledge of how the system worked. It was the equipment, the control panel that I need additional instruction on using. It is my hope that I am able to earn enough credit going forward to replace pieces of equipment that I can no longer use due to the fact that they are no longer compatible with the control panel.
9 februari 2019
Review zonder uitnodiging
Antwoord van GHS Security
Carla, Thank you for being a valued customer of GHS, and for taking the time to provide us feedback in the form of this review! We are grateful for the opportunity to serve & protect what matters most, to you, and sincerely appreciate your positive online feedback.
Should you need any assistance either now, or in the future, please do not hesitate to let us know and we will do all we can to assist. I can be reached directly at hspencer@ghssecurity.com.
Thank you for the opportunity to serve you!
Here to serve,
GHS Security
Since we just got it installed its not…
Since we just got it installed its not fair to rate it yet. If it
Performs like they say i am sure we will be thrilled
9 februari 2019
Review zonder uitnodiging
I am A new client and I am very…
I am A new client and I am very satisfied with the service, from the sales rep, installer to the false alert responses, in which I do apologize (^_^).
9 februari 2019
Review zonder uitnodiging
Antwoord van GHS Security
Rose, Thank you for being a valued customer of GHS, and for taking the time to provide us feedback in the form of this online review! We are grateful for the opportunity to serve & protect what matters most, to you. And - do not worry one bit about the false alerts! If there's anything we can do to better advise you on how to use the system and avoid false alarms, just let us know and we will do all we can to assist.
Should you need any assistance either now, or in the future, please do not hesitate to let us know - I can be reached directly at hspencer@ghssecurity.com.
Thank you for the opportunity to serve you!
Here to serve,
GHS Security
So glad we chose GHS Security!
So glad we chose GHS! Courteous, friendly, helpful-Loving our switch to GHS, and our new security system. I feel so much safer knowing I can keep an eye on my home and family when away!
6 februari 2019
Review zonder uitnodiging
Antwoord van GHS Security
Lizzy, Thank you for being a valued customer of GHS, and for taking the time to provide us feedback in the form of this review! We are grateful for the opportunity to serve & protect what matters most, to you, and sincerely appreciate your positive online feedback.
Should you need any assistance either now, or in the future, please do not hesitate to let us know and we will do all we can to assist. I can be reached directly at hspencer@ghssecurity.com.
Thank you for the opportunity to serve you!
Here to serve,
GHS Security
Excellent service
Excellent service, scheduled install, tech was on time. easy sign up. It was awesome, they are in all my businesses and home.
5 februari 2019
Review zonder uitnodiging
Antwoord van GHS Security
Thank you SO much for being a valued customer of GHS, and for taking the time to provide us feedback in the form of this 5 star review! We are grateful for the opportunity to serve & protect what matters most, to you.
Should you need any assistance either now, or in the future, please do not hesitate to let us know and we will do all we can to assist. I can be reached directly at hspencer@ghssecurity.com.
Thank you for the opportunity to serve you!
Here to serve,
GHS Security
My motions detection that I was told…
My motions detection that I was told would work so great is not working properly for me. I was sold on this camera that has been replaced and still doing the same thing.
Customer service is another issue for me and that really sucks. I am getting an attorney because no one will call me everyday I have had the system it has not worked properly and no one has call after several attempts to talkn to someone. 9016035704 Dorothy Clark-Ellison
5 februari 2019
Review zonder uitnodiging
Antwoord van GHS Security
Dorothy, I sincerely apologize that you have experienced equipment issues with your system, and appreciate you taking the time to provide us with this feedback. I was able to locate your account in our CRM, and escalated and forwarded your equipment issues to a Manager in our Customer Care Department, who should be reaching out to you directly to assist and resolve any/all issues as soon as possible.
If you do not hear back from someone within the next 24-48 hours, please contact me directly and I will do all I can to assist - hspencer@ghssecurity.com.
We greatly appreciate your business and thank you for being a valued GHS Customer; your satisfaction is our #1 goal. If there is anything else that you need, please do not hesitate to let us know and we will do all we can to accommodate. We will be in touch soon, and appreciate your patience and the opportunity to serve you.
Here to serve,
GHS Security
Very Dissatisfied the salesman told me it would…
The salesmen told me it would cost nothing because he was just switching out equipment because they bought out ADT. Which I do not believe is true. Then when installation is completed the phone verification lady explains its a 60 month agreement. I told the salesman I wanted to cancel and to remove the equipment and he tried to charge me $200.00, which made me laugh. I believe he was a sub contractor. I do not like people who say one thing and then try to change the terms after the fact. I Would never recommend this company.
5 februari 2019
Review zonder uitnodiging
Antwoord van GHS Security
Rob, I sincerely apologize for your frustration, and for any and all miscommunication you received from the sales rep you encountered.
I have escalated and forwarded your account issues to a Manager in our Customer Care Department, who should be reaching out to you directly to assist and resolve any/all issues as soon as possible. At GHS, we do not condone or train our employees to conduct themselves in an untruthful manner; we will investigate any issues found and take action where necessary.
If you do not hear back from someone within the next 24-48 hours, please contact me directly and I will do all I can to assist - hspencer@ghssecurity.com.
We greatly appreciate your business and thank you for being a valued GHS Customer; your satisfaction is our #1 goal. If there is anything else that you need, please do not hesitate to let us know and we will do all we can to accommodate. We will be in touch soon, and appreciate your patience and the opportunity to serve you.
Here to serve,
GHS Security
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