Highly impressed with the whole package - from the staff taking the phone calls, the ease to get an engineer out and follow up, to the mechanics themselves. A great service, reasonable priced and ve... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Visit from (AJ) Price who diagnosed and resolved the problem. Had done his homework re Boilermate. He was very friendly, professional and highly commended. With thanks Tony Walsh.
A.J. attended my property to sort out a couple of plumbing issues. He was prompt, professional and cheery-mannered. I was really pleased that he assessed the situation carefully and double checked th... Toon meer
Bedrijf heeft geantwoord
Ed Millar turned up on time, carried out the health check and reported back quickly. Everything as expected. Great service. The only comment I have relates to back-office admin. My check-up this year... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Fabrikant
- Bouwmaterialen marktplaats
- Bouwmaterialen leverancier
- Ingenieur
- Verwarmingsapparatuur leverancier
- Loodgieter
Geschreven door het bedrijf
Gledhill is a leading UK manufacturer of hot water and heating solutions. Established in 1926, quality, innovation and reliability are at the heart of our business. We are dedicated to providing durable, efficient products which meet the needs of our customers.
Contactgegevens
Squires Gate Lane, FY4 3RL, Blackpool, Verenigd Koninkrijk
- 0800 0427 427
- enquiries@gledhill.net
- www.gledhill.net
4,8
Uitstekend
1K reviews
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Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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not recommended
I'm really dissapointed with the service.
The technician are always friendly BUT it always takes days to get an appointment and they are very unreliable at keeping appointments!
now a month without proper hot water despite several parts exchanged. last visit left me without hot water at all!
update: received a call from customer service on Sunday, apologizesed repeatedly and promised to be the first client on Monday.
As of now, one and a half hours have elapsed, and no one has shown up!
5 februari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
We apologise for your recent experience and are sorry to hear you were less than satisfied. We pride ourselves on providing high quality standards and would like to make things right.
Please send your contact details to response@gledhill.net and we will be in touch as soon as possible to discuss your experience offline.
Kind regards,
Gledhill
An update on my earlier review
An update on my earlier review. I have now received a phone call to try to arrange an appointment. I explained the situation and the lady apologised profusely and said that it would have been possible to expedite an earlier appointment. As we are now going on holiday this won't be possible but, at least she contacted me and was apologetic.
5 februari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Excellent work
Very easy to arrange the engineer arrived promptly on the date designated. He respected my property and carried out the work as requested. Excellent service all around
21 januari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Boiler
I had a boiler fitted by Gledhill almost 10 years ago. They have serviced it annually and on the one occasion I’ve had to call them was recently to replace a thermostat. I called them and they made an appointment for an engineer to attend the following day,
A very pleasant chap arrived and had the job done in half an hour. I would highly recommend this company.
28 januari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
As always staff from the call centre…
As always staff from the call centre who took my call to the engineer who arrived to fix the boiler were professional and polite. Would recommend Gledhill 100%
29 januari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Efficient company
Appointment made to service water boiler. Employee arrived on time, was polite and efficient, explaining what he was doing
30 januari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Excellent service
Excellent service, professional done, very courteous, booking very easy and on time. Someone at the end of the phone 👍
21 januari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Quality and Prompt Order Updatse
Service Agent Paul Was a Star - one of our clients had delviery queries and Paul went above and beyond to update us at every step, i even recieved the latest tracking information from him well out of conventional business hours, definitely felt above and beyond what i'd have expected chasing a delivery. Great Stuff!
5 februari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Heating repair
Arrived on time and quickly sourced the problem and fixed it immediately. Excellent highly recommend
30 januari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Engineer that attended our property was…
Engineer that attended our property was very polite professional and very knowledgeable. Well done gledhill.
26 januari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Huge thanks to the engineer for the professional service
Huge thanks to the engineer for quickly diagnosing and fixing the heat cylinder. Very knowledgeable, efficient, and professional throughout. Excellent service.
19 januari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
What a joke
What a joke, I was let down with delivery, the First Lady couldn’t use post code & wanted 9 digit number to find order.
The second call lady said nine digit number not helping & wanted 6 digit number!
Final straw was on the 3 call the lady wanted post code!
What a total joke.
28 januari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
We apologise for your recent experience and are sorry to hear you were less than satisfied. We pride ourselves on providing high quality standards and would like to make things right.
Please send your contact details to response@gledhill.net and we will be in touch as soon as possible to discuss your experience offline.
Kind regards,
Gledhill
Annual Health Check by Gledhill Response
Gledhill offices had notified me when the annual boiler health check would be carried out.
The engineer, MS(initials) arrived well within the time indicated.
At the end of the check the engineer carefully explained the results of the check, all was well. I was pleased with his approach and how he explained th findings.
6 januari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Fantastic solutions-focused service from Dan Lee with Gledhill
Dan Lee came to service our boiler and was an absolute legend. He listened to our concerns, tested everything twice to make sure it was working well and consistently, and was patient in finding a solution. We hugely appreciate his time and efforts. He was solutions-focused from start to finish! Thank you so much for sending such a wonderful engineer— please pass along our thanks to him.
26 januari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Excellent Company and Very Professional Staff (Kimberley, Kieron and Scott)
Huge thanks to Gledhill response, in particular to Kimberley, Kieron and Scott.
On 12/01/2026 I rang Gledhill to report a major issue we had with the boiler cupboard floor that sank because of the leaks we had in the past. Kimberley demonstrated excellent customer service skills and organised engineers visits for both reinstalling our boiler and putting it back again at a later date. She was very supportive, understanding and fitted us in very promptly.
On 14/01/2026 the engineer Kieron arrived and with care managed to disconnect and move our boiler out from the cupboard to enable the joiner to replace the floor under the boiler the following day. Kieron was very supportive, very professional and showed excellent customer service skills.
On 20/01/2026 the engineer Scott went above and beyond and reinstalled our boiler back into the repaired cupboard checking all pipes, all controls, explaining it all to me. I have never met anyone as knowledgeable and as professional in this field in my life.
I’m so glad that we have a Gledhill breakdown cover and I highly recommend Gledhill Response to anyone.
20 januari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
I have had a contract with Gledhill now…for 12 Years!
I have had a contract with Gledhill now for some 12 years, and at all times have been very satisfied when dealing with them, and the Engineers who carried out any necessary work, or, an Annual Service
14 januari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Thank you to the Gledhill team for…
Thank you to the Gledhill team for helping me with the heating issues at my flat.
22 januari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Very supportive and helps to solve the…
Very supportive and helps to solve the issue as early as possible, I definitely recommend to have their services.
7 januari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Great service from arranging the…
Great service from arranging the engineer to finishing the job. I was kept informed all the time and the engineer knew exactly what to do. Pump sorted and only took about an hour.
13 januari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
The phone staff are always polite and…
The phone staff are always polite and get to the crux of your needs very quickly. Engineers always phone with an eta and are also friendly, polite and very knowledgable about all aspects of heating and water problems. It’s an excellent service.
7 januari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
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