Ed Millar turned up on time, carried out the health check and reported back quickly. Everything as expected. Great service. The only comment I have relates to back-office admin. My check-up this year... Toon meer
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Lees wat reviewers zeggen
Gledhill is a secondary company used by our letting agents. We have had so much trouble with our boiler and water tank for months and months with reoccurring problems. Our engineer this time around, V... Toon meer
Bedrijf heeft geantwoord
Amazing company. A lovely human being, in todays case Angela, answers the phone straight away. You give them one number or the post code and they get straight to your account. They do exactly what the... Toon meer
First week in apartment and hot water tank not working. Overheard a neighbour saying that she was expecting an engineer to visit next day. I rang Gledhill at 16.40. A very pleasant young woman took th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Fabrikant
- Bouwmaterialen marktplaats
- Bouwmaterialen leverancier
- Ingenieur
- Verwarmingsapparatuur leverancier
- Loodgieter
Geschreven door het bedrijf
Gledhill is a leading UK manufacturer of hot water and heating solutions. Established in 1926, quality, innovation and reliability are at the heart of our business. We are dedicated to providing durable, efficient products which meet the needs of our customers.
Contactgegevens
Squires Gate Lane, FY4 3RL, Blackpool, Verenigd Koninkrijk
- 0800 0427 427
- enquiries@gledhill.net
- www.gledhill.net
4,8
Uitstekend
1K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 84% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Well pleased with Gledhills
Everything. The engender arrive on time. Could not do enough for us us. It could be said he exceeded our expectations. We have always received excellent service from Gledhilld
30 april 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Good customer service
Good customer service, very polite on the phone. I am the daughter who deals with it due to my Mum being elderly. She has no problem when they visit.
A boiler service is done yearly and we are notified in advance and always on time.
Nothing too much trouble.
28 april 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Engineer patient & very knowledgable
Engineer patient & very knowledgable - very thorough and completed the job in good time . Booking the appointment was very easy
1 april 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Friendly and respectful engineer
30 april 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Speedy response even on a Sunday
Ease of contacting even on a Sunday. Speed of engineer visit and how quickly problem was diagnosed and fixed. Clear explanation given by engineer.
27 april 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Excellent Service all round
From my initial contact by email, the company were efficient, friendly, and good value for money. The engineer communicated with me in good time and he was friendly and dealt with the problem promptly.
Very impressive service and I'd happily recommend Gledhill Response to anyone.
23 april 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
One phone call to the Customer Services…
One phone call to the Customer Services to sag that we had no hot water. The engineer arrived that same afternoon. Excellent service and engineer.
17 april 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Don't believe the warranty
Don't believe the warranty. As an installer their warranty is appalling. They claim to cover components for several years. You try getting them out. After approx 20 emails, would not honour warranty or even send someone out to have a look unless your pay £120. They do everything to wriggle out. This is not the way to get installer to use your products and sent income your way. I'm done with your sub standard after care. This isn't just a one off. Every time!!! Gleadhill/- please don't reply with excuses, you have more than a chance to do the the right thing for customer/ installer.
30 april 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
We apologise for your recent experience and are sorry to hear you were less than satisfied. We pride ourselves on providing high quality standards and would like to make things right.
We have tried to contact you to help resolve this issue.
Kind regards,
Gledhill
Genuine Customer Care
UPDATE
15th May 2026:
Following my initial experience, and the below review, I was contacted by Gledhill. Their concern was genuine, so I allowed them the opportunity to put things right. They did just that, and went beyond and above. I believe the initial failures we're not how Gledhill usually operate, that they have addressed the issue internally, and that their focus is indeed on customer satisfaction. Following such great support, and great customer experience, I'd now happily recommend their services to anyone that asked about them.
(Initial Review)
I recently queried a quotation with Gledhill re. a new storage heater, for someone in her nineties. The quote was as follows:
Product Cost (inc VAT)
Heater HSD150 £1071.20
Removal & Disposal £300.00
Fuse Socket £40.00
Install 2 Hours £290.00
Sundries £40.00
Total £1741.20
This breakdown wasn't on the quote, I had to request it. Upon doing so, she was offered a £100 reduction (as the quote stated discounts had been applied, though not evident) bringing the cost to £1641.20
I advised she wouldn't require the 'Removal & Disposal' as the existing heater was in good order (just wasn't a storage unit), and presumed it brought the price down to £1341.20
Guess what, it doesn't!! It's a fixed price, suggesting the breakdown is a mask for inflated profit.
Check your quotes to see what you are really getting. I'm getting a local electrician and saving the best part of £500 for her (Quoted heater is £900 online inc. VAT)
24 april 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
We apologise for your recent experience and are sorry to hear you were less than satisfied. We pride ourselves on providing high quality standards and would like to make things right.
You will receive a call back from the team tomorrow to discuss.
Kind regards,
Gledhill
Brilliant Service
After having multiple issues with an vented cylinder and reaching my third replacement, I was extremely reluctant to have Gledhill Response handle the installation (as previous installs were done by a private plumber).
I really shouldn't have worried. Steve from Gledhill installed the new cylinder and took the time to explain exactly why the system had been making noise.
Excellent service—Steve is a real asset to the company, and I wish there were more competent professionals like him.
21 april 2025
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Gledhill boilermate engineers are…
Gledhill boilermate engineers are really knowledgeable about these appliances as they are quite complicated to understand they fixed our problem and would highly recommend their service much appreciated
regards John W Morris
1 april 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Company that cares
The engineer who visited checked my problem taps as they were old just replaced them also he did a small job in the bathroom nothing too much trouble he was excellent a very pleasant man great company 👍
20 april 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Feared the worst!
I was anticipating having to write a negative review of Gledhill after my cylinder sprung a leak. At under 3 years old it was well within the warranty period but both my installer and their retailer had gone out of business, so I was left with nowhere to turn other than Gledhill themselves.
I was led to believe by the plumbers merchant that bought the retailer out of administration that Gledhill would not honour the warranty and not even collect the old cylinder for inspection.
However, I bought a replacement cylinder in good faith and also because it was a simple swap. I contacted Gledhill and Vern was very helpful and quick to reply to my query, they organised the collection quickly and said they would respond once the cylinder was inspected.
I did have to chase it up past the timeframe they stated it would be resolved in, but was pleased to hear that they had accepted my warranty claim and although the refund amount was less than I had paid for the cylinder and its replacement, at least I managed to get a reasonable amount back to help with the costs.
26 februari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Excellent repair by Gledhill's Daniel Lee
I just had a call out from Daniel Lee for my water heater that had been out of action for several days. Daniel provided excellent service and explained fully what he thought the problem was and the potential risks given the age of the heater. He was polite, efficient and helpful. Please convey my thanks.
17 april 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Great engineer visit
Ed Millar has been on site here at Bygate Court the last 2 days carrying out Health checks in Homeowners Apartments. Ed has been polite, professional and on time each day. He worked well navigating his way round accommodating the many requests! Thanks Ed, see you next year.
9 april 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Recent, and lengthy dealings with Gledhill
Attention to customer satisfaction is paramount for Gledhill; can't criticise any component of my interactions with them.
Absolutely excellent.
8 april 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Good knowledgable and pleasant…
Good knowledgable and pleasant engineer who arrived on time at the beginning of the time slot given.
1 april 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Good communication
Good communication. Identified issue quickly and organised part and repair very quickly and efficiently.
19 maart 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
I moved into a new apartment and found…
I moved into a new apartment and found the hot water cylinder wasn't working. It's quite a complicated system that a lot of heating engineers wouldn't know about . I was left Gledhill's number by the previous owner and the came and fixed it straight away. I have now joined their annual service and call out contract and it's excellent value.
20 maart 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
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