Gliderol Reviews 

I can’t thank Rebecca enough for her time, advice and helpfulness. It was an excellent experience, I spoke to her and she said email me some photos of the garage door and motor. I did but wasn’t expecting a reply for the next couple of days but she came back straight away with the information I needed. She is a credit to the company. Rebecca and Gliderol was a brilliant company to deal with 🙂 carry on the good job

Great garage doors and a friendly helpful customer service team.

Door delivered as promised. Fits the measurements perfectly ( fitted myself ) and operated smoothly and quietly. I’m very pleased and impressed with Gliderol.

I have now had a reply from Gliderol in which they say they have seen pictures of the " RUST SPOTS ", ( Pictures I sent the installer some 18 months since ) and state that my warranty is with the installer with whom I have no confidence. There is evidence of rust which they have admitted but their take on it is that it has been caused by external factors such as ( According to their " Rep " ) was caused by grinding. The rust is only in the bottom panel and if grinding had taken place in the area as suggested surely the marks would have been in other areas of the door. Waste of time and effort.

Amazing service, the product is top class and installers are respectful and knowledgeable.
I would highly recommend Gliderol

Bought two replacement keys for my garage door, when they arrived they were very flimsy and looked different to each other even though they were for the same lock and neither of them worked! Called customer service who said I would be better to order a complete new lock and keys and they would refund me for the faulty keys if I returned them. I purchased the complete lock and returned the keys but I haven’t received a refund - waste of postage costs to return them

Rebecca responded to my queries regarding a remote control replacement and was extremely helpful through the whole process.
Thanks for all your help

Contacted gliderol to enquire about getting a remote control for garage door.Rebecca Martin was extremely helpful and sent an image of what I would need.Thank you Rebecca for all your help and responding so quickly.

I had to replace a faulty and old style garage door lock. I contacted customer service by telephone this morning answered by Rebecca Martin. Very polite and helpful person. Photo sent and she replied within 5 minutes with on line link for the correct replacement lock with a willingness to help if I encountered any difficulties ordering the unit. 100% customer satisfaction. Well done, Rebecca. John Hamilton, Scone, Perth.

I needed to order a lock mechanism for an old Gliderol door so sent a photo of part required in an email to their customer service at 2200.
Response received by 0830 next day and part ordered.
I had not been expecting such a quick respons so well done Gliderol.

i bought a new roller door motor from BEST CHOICE [ N IRELAND supplier] in JAN 2023, the make was GLIDEROL GRD+. I had a few hiccups when it would nt open during the year - always after i was away for a few weeks - but after being talked through a reset by phoning best choice i got it working again. recently i had nt used the door for over a month and when i tried to open it on 21 Nov 2024 it continued to try to roll off the door when it had reached the floor. i called best choice but they said their call out was £120 or on this occasion £80 as the warranty was only for a year. i contacted Gliderol who arranged for an engineer to talk me through a reset of the limit switches but he could nt get it to work. now after only a year and half of little use - i use my car 3/4 times a week and keep the tracks clean etc - i m left with a roller door i have to manually operate.
i am therefore very disappointed with this product and the support i ve had, my friend in Austalia who had problems with his gliderol door had great support but this is a separate company apparently.
i m hoping Gliderol will react to this review as it is an honest account and for a roller door motor to give up after such a short period is a very poor advert for this product. it is too dangerous to try operate by holding down the switch to open using the motor which still runs incidently but there is some issue with the limit switches which will not reset and have always been giving problems since the day i bought it.