Avoid at all costs!!! SCAM I was in a 12 month subscription and I messaged back in May to have e this cancelled at the end of the 12 months (October 2026). I was told the subscription would be ca... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I just recently discovered Glossybox and I must say I'm beyond impressed! With everything! The products. The ease of navigating the site. And the customer service is absolutely top notch! Yesterday I... Toon meer
Bedrijf heeft geantwoord
I received sporadic boxes since may, many with repetitive products and stuff you would find in any nice hotel. I changed to another bank and began paying them from there, and after 5 months they c... Toon meer
Bedrijf heeft geantwoord
Absolute Frechheit.. mir wurde trotz des flexiblen Abos nochmals 17,95€ abgezogen mit der Aussage: „Deine wirksame Kündigung haben wir erhalten. Da du dein flexibles Abonnement nach dem 10.03.2024 a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Glossybox
Geschreven door het bedrijf
GLOSSYBOX
Helpful links
About us
GLOSSYBOX is a beauty discovery platform that engages beauty lovers across the world. Every month, we introduce you to five hand-picked global beauty products delivered straight to your doorstep through our beauty mystery boxes. You can start getting your beauty set by becoming a member to any of our subscription schemes available. You can also shop the limited edition beauty boxes on a discounted price once you join the Glossies’ community! Besides the amazing monthly beauty treats, here, at GLOSSYBOX, we provide you the latest beauty tricks and tips in our monthly beauty magazine and through our blog which is full of expert advice!.
Our GLOSSYBOX subscription plans offers flexibility across a wide variety of options provided to match your beauty needs. You can opt fora month subscription plan only for the price of £13.25! This is the perfect package to try out the beauty brand for the newbies! Once you love our beauty boxes, you can sign up to the GLOSSYBOX year subscription for only £11.75 monthly.All our monthly bundles are worth £50 which makes this subscription of excellent value! For Pay Monthly subscription plans, payment for your first box will be taken straight away when you sign up. After this, payments are typically taken on or around the first of the month. On the other hand, if you prefer not to pay for monthly beauty boxes, you can choose to pay up front for 3-, 6- or 12-months plans!Your plan will automatically renew unless cancelled within the term deadline. You can opt out of this renewal service through your online account by cancelling by the 14th date of your final box month. If you want to change to a different subscription plan, you must wait to opt out of your current plan and sign up again after the first of the following month in order to avoid duplicate boxes.
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Contactgegevens
Duitsland
- www.glossybox.com
2,4
Slecht
3K reviews
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It was great
3 april 2024
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Absolute Frechheit.
Absolute Frechheit.. mir wurde trotz des flexiblen Abos nochmals 17,95€ abgezogen mit der Aussage:
„Deine wirksame Kündigung haben wir erhalten. Da du dein flexibles Abonnement nach dem 10.03.2024 abgeschlossen hast, erhältst du automatisch zwei GLOSSYBOXen.“
—> weil ich Abo später abgeschlossen habe und es danach gleich gekündigt habe werde ich jetzt „bestraft“. Absolutes No-go und nicht zu empfehlen
3 april 2024
Review zonder uitnodiging
Antwoord van Glossybox
Hallo Melissa,
Es tut mir leid, von der Frustration in dieser Angelegenheit zu hören.
Ich bin gerne bereit, dieses Problem für Sie zu lösen. Bitte geben Sie Ihre Bestellnummer an oder kontaktieren Sie uns über Ihr Konto, damit wir das Problem umgehend lösen können.
Mit freundlichen Grüßen,
Cordula
I’m only giving three stars because…
I’m only giving three stars because while I’m excited to get the five dollar boxes I don’t know for sure what comes in those boxes. It had different options that didn’t make sense that you had to choose. All the pictures were the same of what product from the boxes, so I’m hoping I get all the products and not get gypped and only get a few products. Also no way to contact Customer Service it’s very hard, so just waiting to see and then I will review and give higher stars if it comes with the full items for the five dollar subscription discount boxes.
30 maart 2024
Antwoord van Glossybox
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
Did not assist
Did not assist. My subscription was considered active and after submitting payment I reached out to them and they did not resolve my new subscription
8 maart 2024
Antwoord van Glossybox
Hello Marie,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Jess
bad billing issue
I keep getting messages to add credit card numbers and change my Payment info off of paypal. Due to a payment issue. And yes there is money in my acct. And yes it is right. PAYPAL says that the order is received. And it is placed. It says billing will bill my acct when the order is completed.
23 maart 2024
Antwoord van Glossybox
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the payment of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Check your email for amazing offer. I was sent an email telling me about…
I was sent an email telling me about the sale, with an irresistible offer. Thank you
27 maart 2024
Antwoord van Glossybox
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Top notch customer service!
Top notch customer service!! Very fast and accommodating! VERY much appreciated!
26 maart 2024
Review zonder uitnodiging
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
A come back is needed in the subscription world!
I got a box that I wanted in the past and never took the time to order. (Barbie Box). I also got 2 monthly past boxes that I fell in love with on arrival. The sale prices were fabulous! I'm sorry that you are no longer doing the monthly subscription boxes, it was one that I enjoyed receiving. Is there a possibility of a come back to the subscription world?
22 maart 2024
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I absolutely loved everything !!!
I absolutely loved everything in my Glossyboxes !!! I'm having so much fun trying all these new and exciting products specifically chosen for these themes of each box!!!
13 maart 2024
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Glossybox Rules
Glossybox is a excellent subscription box for makeup and for trying new beauty items. I love shopping the outlet and limited editions as well.
6 maart 2024
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Love Glossy box
Love glossy box I haven't received my box yet but I like how I get to choose which box I want and that there only 5 to 15 dollars
5 maart 2024
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Antwoord van Glossybox
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
I absolutely loved your website
I will order from this website again. I can't wait to get my order in the mail
10 februari 2024
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Was easy to navigate
Was easy to navigate and they have great products! Can't wait to receive!
7 februari 2024
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
You have sent a wrong box
You have sent a wrong box. I've purchased it as a present for my friend and intentionally ordered a box with only skin care products. However you sent the one with lipstick, eyelashes and highlighter, which she won't use. Thank you for a ruined present
2 januari 2024
Antwoord van Glossybox
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Sent the wrong boxes
I ordered 4 boxes. 2 were completely different boxes from what I ordered.
24 januari 2024
Antwoord van Glossybox
Hello Sandra,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
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