Avoid at all costs!!! SCAM I was in a 12 month subscription and I messaged back in May to have e this cancelled at the end of the 12 months (October 2026). I was told the subscription would be ca... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I just recently discovered Glossybox and I must say I'm beyond impressed! With everything! The products. The ease of navigating the site. And the customer service is absolutely top notch! Yesterday I... Toon meer
Bedrijf heeft geantwoord
I received sporadic boxes since may, many with repetitive products and stuff you would find in any nice hotel. I changed to another bank and began paying them from there, and after 5 months they c... Toon meer
Bedrijf heeft geantwoord
Absolute Frechheit.. mir wurde trotz des flexiblen Abos nochmals 17,95€ abgezogen mit der Aussage: „Deine wirksame Kündigung haben wir erhalten. Da du dein flexibles Abonnement nach dem 10.03.2024 a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Glossybox
Geschreven door het bedrijf
GLOSSYBOX
Helpful links
About us
GLOSSYBOX is a beauty discovery platform that engages beauty lovers across the world. Every month, we introduce you to five hand-picked global beauty products delivered straight to your doorstep through our beauty mystery boxes. You can start getting your beauty set by becoming a member to any of our subscription schemes available. You can also shop the limited edition beauty boxes on a discounted price once you join the Glossies’ community! Besides the amazing monthly beauty treats, here, at GLOSSYBOX, we provide you the latest beauty tricks and tips in our monthly beauty magazine and through our blog which is full of expert advice!.
Our GLOSSYBOX subscription plans offers flexibility across a wide variety of options provided to match your beauty needs. You can opt fora month subscription plan only for the price of £13.25! This is the perfect package to try out the beauty brand for the newbies! Once you love our beauty boxes, you can sign up to the GLOSSYBOX year subscription for only £11.75 monthly.All our monthly bundles are worth £50 which makes this subscription of excellent value! For Pay Monthly subscription plans, payment for your first box will be taken straight away when you sign up. After this, payments are typically taken on or around the first of the month. On the other hand, if you prefer not to pay for monthly beauty boxes, you can choose to pay up front for 3-, 6- or 12-months plans!Your plan will automatically renew unless cancelled within the term deadline. You can opt out of this renewal service through your online account by cancelling by the 14th date of your final box month. If you want to change to a different subscription plan, you must wait to opt out of your current plan and sign up again after the first of the following month in order to avoid duplicate boxes.
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Contactgegevens
Duitsland
- www.glossybox.com
2,4
Slecht
3K reviews
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Website slower than analog!
Slow website, too much clicking to get anywhere. Inadequate descriptions of box contents, no clarification of choices. Took 3x longer to get info I needed.
15 mei 2024
Antwoord van Glossybox
Hello Juli,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order. I have tried to call you just now, I do apologise if this was not a convenient time.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
I got five boxes for $20!
I got five boxes for $20!! Plus s&h, great deal! Compared to $20 a box!
10 mei 2024
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Received multiple duplicate boxes
I ordered 5 boxes and got one free. I received 4 boxes (2each) that were the same. I didn’t receive any boxes that I ordered. It was just random boxes. I was disappointed because I spent the time picking out the boxes I ordered and received none of them.
1 mei 2024
Antwoord van Glossybox
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Fantastic value for money
Fantastic value for money offering past boxes. Ideal for making a travel bag for trips and vacation
7 mei 2024
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Atrocious customer service.
For months I have asked Glossy box to remove me from their new customer email list. I was a customer and got those emails plus at least daily offers to make me join.
In the end after months I've had to cancel the subscription to move all emails to spam.
They have refused to provide a postal address which is required for the ICO form, the regulatory board for abuse of emails. They have refused to remove all my details from their system. I get told I will get a reply within 2 days and nothing every happens. I have been told this now 87 times over complaints which they close without resolution and i have to start again.
If they won't obey the UK laws I have major concerns how they hold your personal details.
In regards to the boxes I just get the same old junk recycled, compared to LF their boxes are bargain basement and I won't miss their boxes.
20 maart 2024
Review zonder uitnodiging
Antwoord van Glossybox
Hi Hippy,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Ben
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great sales
29 april 2024
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I was excited to see glossybox…
I was excited to see glossybox available. I am leary of actually receiving what is shown. I have ordered these outlet boxes before and did not receive anything close to what was shown.
It would be better to just offer mystery boxes.
I really want the special boxes themselves, but am pretty sure that won't happen.
Despite my reservations, I still ordered several boxes. I hope I receive items that I am not allergic to.🤞
29 april 2024
Antwoord van Glossybox
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
I just recently discovered Glossybox…
I just recently discovered Glossybox and I must say I'm beyond impressed! With everything! The products. The ease of navigating the site. And the customer service is absolutely top notch! Yesterday I received a Glossybox,which I gotta say is beautiful. I had to contact customer support about an issue I encountered. Normally it takes companies days of not weeks to resolve any issues, but not Glossybox! My first query was answered by a real person, Ryan, within the hour! And the issue was completely resolved by last night! Ryan exceeded my expectations by far! Problem solved and then some. he was Prompt friendly and helpful. Y'all rock ! Keep doing what y'all are doing because it works.
28 april 2024
Review zonder uitnodiging
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy process and hassle free
19 april 2024
Antwoord van Glossybox
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
I love the products offered in your…
I love the products offered in your boxes! I stepped back from my subscription due to being unemployed, but I’m considering coming back! After seeing this deal you won me over!!!!
17 april 2024
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Love that I can buy past boxes at a…
Love that I can buy past boxes at a discounted price.
16 april 2024
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Love the designed boxes!!
I miss getting my monthly subscription, I always looked forward to getting a new designed box every month. Unfortunately money's been tight for the last year and I have had to stop getting the box. I'm hoping things get better soon so I can start my month subscription again.
11 april 2024
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I love the deals!
I love that I was able to purchase past beauty boxes for only 5 dollars and that the Spring sale deal was real. I'm excited to recieve my boxes!
9 april 2024
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
It was fast and easy and I love all of…
It was fast and easy and I love all of the products
7 april 2024
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Love it
Alexandria ryan on YouTube. She is very talented and very knowledgeable about the products. She is why I want to try the products for myself.
6 april 2024
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Omgoodyness..the goodie "box" is a…
Omgoodyness..the goodie "box" is a "tin"
Loved this!!
31 maart 2024
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
i always have a good experience with…
i always have a good experience with you guys. thanks
4 april 2024
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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