Avoid at all costs!!! SCAM I was in a 12 month subscription and I messaged back in May to have e this cancelled at the end of the 12 months (October 2026). I was told the subscription would be ca... Toon meer
Bedrijf heeft geantwoord
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I just recently discovered Glossybox and I must say I'm beyond impressed! With everything! The products. The ease of navigating the site. And the customer service is absolutely top notch! Yesterday I... Toon meer
Bedrijf heeft geantwoord
I received sporadic boxes since may, many with repetitive products and stuff you would find in any nice hotel. I changed to another bank and began paying them from there, and after 5 months they c... Toon meer
Bedrijf heeft geantwoord
Absolute Frechheit.. mir wurde trotz des flexiblen Abos nochmals 17,95€ abgezogen mit der Aussage: „Deine wirksame Kündigung haben wir erhalten. Da du dein flexibles Abonnement nach dem 10.03.2024 a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Glossybox
Geschreven door het bedrijf
GLOSSYBOX
Helpful links
About us
GLOSSYBOX is a beauty discovery platform that engages beauty lovers across the world. Every month, we introduce you to five hand-picked global beauty products delivered straight to your doorstep through our beauty mystery boxes. You can start getting your beauty set by becoming a member to any of our subscription schemes available. You can also shop the limited edition beauty boxes on a discounted price once you join the Glossies’ community! Besides the amazing monthly beauty treats, here, at GLOSSYBOX, we provide you the latest beauty tricks and tips in our monthly beauty magazine and through our blog which is full of expert advice!.
Our GLOSSYBOX subscription plans offers flexibility across a wide variety of options provided to match your beauty needs. You can opt fora month subscription plan only for the price of £13.25! This is the perfect package to try out the beauty brand for the newbies! Once you love our beauty boxes, you can sign up to the GLOSSYBOX year subscription for only £11.75 monthly.All our monthly bundles are worth £50 which makes this subscription of excellent value! For Pay Monthly subscription plans, payment for your first box will be taken straight away when you sign up. After this, payments are typically taken on or around the first of the month. On the other hand, if you prefer not to pay for monthly beauty boxes, you can choose to pay up front for 3-, 6- or 12-months plans!Your plan will automatically renew unless cancelled within the term deadline. You can opt out of this renewal service through your online account by cancelling by the 14th date of your final box month. If you want to change to a different subscription plan, you must wait to opt out of your current plan and sign up again after the first of the following month in order to avoid duplicate boxes.
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Contactgegevens
Duitsland
- www.glossybox.com
2,4
Slecht
3K reviews
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Luv Glossybox
I love Glossybox. Such great products and equal value and the Mystery boxes are always exciting tp receive and full of hidden treasures. Delivery is prompt as well. Can't say enough positive aboit this great company!!!!u
10 november 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Best, Advent calendar
My daughter-in-law's love glossy box advent calendars. My only complaint is that I thought I was on your email list to get notification when the advent calendar was ready and I heard nothing from you. I thought perhaps you'd gone out of business
11 november 2023
Antwoord van Glossybox
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Ordering was easy and I placed my order…
Ordering was easy and I placed my order for 4 boxes going to different addresses in about 15 minutes. The women in the family love the adventure of opening a holiday glossy box.
I don’t see where it says ordering a 2023 Advent Box.
Site needs some cleaning up….
10 november 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Love these!!! They make great gifts!!!
These make wonderful gifts for my daughter and granddaughters!!! They love them!!!
10 november 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Kundenservice ist unterirdisch…
Kundenservice ist unterirdisch schlecht!! Warte seit fast 4 wochen auf meine bereits bezahlte Bestellung und es tut sich nichts.. Kundenservice schickt einem permanent ausreden.. auf die bitte, die Bestellung zu stornieren und mir mein Geld zurück zu senden wird überhaupt nicht eingegangen!!! Leute Finger weg.. Bestellung:526485834
20 oktober 2023
Review zonder uitnodiging
Antwoord van Glossybox
Hallo Sandra,
Es tut mir leid, von der Frustration zu hören, die in dieser Angelegenheit verursacht wurde.
Gerne löse ich dieses Problem für Sie. Bitte geben Sie Ihre Bestellnummer an oder kontaktieren Sie uns über Ihr Konto und wir werden das Problem umgehend lösen können.
Mit freundlichen Grüßen,
GLOSSYBOX TEAM
awesome item and delivery
6 november 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy checkout.Great price
6 november 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Thanks glossybox happy that you still…
Thanks glossybox happy that you still had that available.
5 november 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Glossybox had been on a continual…
Glossybox had been on a continual steady decline starting the end of 2022/beginning of 2023. Given I WAS a member since mid 2017, I patiently stuck w/them for 4 more months hoping whatever the issue that started this decline worked itself out, it only got 100 times worse, so unfortunately I had to cancel. This summer I decided to try one last time hoping Glossybox had got their issues sorted, I started a subscription again, & how I so wish I could have foreseen the huge mess that I’m still dealing with I’ve been trying for a cpl months to use up the remaining amount of credit on my account from leaving reviews/surveys etc, so I can be done forever with Glossybox!! Again unfortunately but it’s honestly the new normal from glossybox (only as of the beginning of this year), since rejoining, I would have never imagined the decline in this company. Everything can easily be verified as it is very thoroughly thoroughly documented on my account. With the exception of 1 box out of 15 (since 6-24-23), I have not received the correct extra boxes that I actually ordered & purchased!! In fairness I need to mention I was eventually refunded for a majority of the incorrect orders being shipped out. After spending a total of 117.5 hours of my time, around 82-89 photos taken (to include in each email), & roughly 147-161 emails/mssgs I had finally given up regarding any remaining refund amount. I’ve read many other reviews by members/former members they weren’t renewing their subscription or upon receiving more garbage that particular month, it would be their last. Many had already parted with them. I do wish them the best, & hopefully they can recover from this. I’d love to see Glossybox go back to being in the top five beauty box subscriptions.
5 november 2023
Antwoord van Glossybox
Hello Ashlee,
Thank you for taking the time to leave your review.
I am truly sorry to hear about this issue. I have taken a look into this and I can see this has now been handled by our Customer Services Team for you.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Love it love it love it
3 november 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Fairly easy website to navigate
Fairly easy website to navigate. Price was nice, we will see what the product is like when we receive it since some of the reviews indicate some empty doors and dirty product.
3 november 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
What a great price
What a great price! Going to give to my college cheerleader granddaughter for Christmas!
1 november 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I looove glossybox!
I looove glossybox!! Been a subscriber since the beginning and will be here for many year's to come!
1 november 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I keep ordering
I loved this box with the tin so much I reordered another as soon as I finished opening it.
31 oktober 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Absolute Katastrophe
Absolute Katastrophe
Bestellungen werden nicht verarbeitet. Man wartet Monate, ich habe bisher immer noch nichts erhalten. Vom Kundenservice wird man wenn überhaupt vertröstet und es passiert wieder nichts. Wenn ihr überlastet seid, müsst ihr den Verkauf stoppen oder pausieren?!
Stornierungen werden übrigens auch nicht bearbeitet.
Ich würde nie nie wieder bestellen!!
27 oktober 2023
Review zonder uitnodiging
Antwoord van Glossybox
Hallo Shiva,
Vielen Dank, dass Sie sich Zeit genommen haben, uns eine Bewertung zu hinterlassen.
Wir bitten die entstandenen Probleme und alle damit verbundenen Unannehmlichkeiten zu entschuldigen und werden diese Beschwerde genauer prüfen. Bitte geben Sie uns Ihre Bestellnummer oder kontaktieren Sie uns über Ihr Kundenkonto und schildern Sie das Problem genau, damit wir eine passende Lösung anbieten können.
Mit freundlichen Grüßen
Cordula
Kundenberatungsteam
No more shipments to Canada
No more shipments to Canada! That's such a disappointment. We appreciated the service that you previously offered Andy hope that you reconsider
26 oktober 2023
Antwoord van Glossybox
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Glossybox in USA is closing down
Glossybox in USA is closing down, and a lot of older boxes are on clearance. I ordered 3 which arrived very quickly, but the last one was incorrect. I reported it right away and included a picture, and customer service was great at handling it and are sending a new one out asap. I'm sad they decided to stop shipping here, this was a great box company that offered different items than what others in America offer.
25 oktober 2023
Review zonder uitnodiging
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Awesome prices
Awesome prices, free shipping and a great selection of beauty products. The only con is when you must make a selection for a specific box variation, the variations are not listed. Therefore, you do not know what selection you are making…you just have to guess. But, for the price, it’s not a deal breaker
24 oktober 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I placed my order and got it within a…
I placed my order and got it within a few days.
13 oktober 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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