Avoid at all costs!!! SCAM I was in a 12 month subscription and I messaged back in May to have e this cancelled at the end of the 12 months (October 2026). I was told the subscription would be ca... Toon meer
Bedrijf heeft geantwoord
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I just recently discovered Glossybox and I must say I'm beyond impressed! With everything! The products. The ease of navigating the site. And the customer service is absolutely top notch! Yesterday I... Toon meer
Bedrijf heeft geantwoord
I received sporadic boxes since may, many with repetitive products and stuff you would find in any nice hotel. I changed to another bank and began paying them from there, and after 5 months they c... Toon meer
Bedrijf heeft geantwoord
Absolute Frechheit.. mir wurde trotz des flexiblen Abos nochmals 17,95€ abgezogen mit der Aussage: „Deine wirksame Kündigung haben wir erhalten. Da du dein flexibles Abonnement nach dem 10.03.2024 a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Glossybox
Geschreven door het bedrijf
GLOSSYBOX
Helpful links
About us
GLOSSYBOX is a beauty discovery platform that engages beauty lovers across the world. Every month, we introduce you to five hand-picked global beauty products delivered straight to your doorstep through our beauty mystery boxes. You can start getting your beauty set by becoming a member to any of our subscription schemes available. You can also shop the limited edition beauty boxes on a discounted price once you join the Glossies’ community! Besides the amazing monthly beauty treats, here, at GLOSSYBOX, we provide you the latest beauty tricks and tips in our monthly beauty magazine and through our blog which is full of expert advice!.
Our GLOSSYBOX subscription plans offers flexibility across a wide variety of options provided to match your beauty needs. You can opt fora month subscription plan only for the price of £13.25! This is the perfect package to try out the beauty brand for the newbies! Once you love our beauty boxes, you can sign up to the GLOSSYBOX year subscription for only £11.75 monthly.All our monthly bundles are worth £50 which makes this subscription of excellent value! For Pay Monthly subscription plans, payment for your first box will be taken straight away when you sign up. After this, payments are typically taken on or around the first of the month. On the other hand, if you prefer not to pay for monthly beauty boxes, you can choose to pay up front for 3-, 6- or 12-months plans!Your plan will automatically renew unless cancelled within the term deadline. You can opt out of this renewal service through your online account by cancelling by the 14th date of your final box month. If you want to change to a different subscription plan, you must wait to opt out of your current plan and sign up again after the first of the following month in order to avoid duplicate boxes.
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Contactgegevens
Duitsland
- www.glossybox.com
2,4
Slecht
3K reviews
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Buyer beware…multiple unauthorized transactions
I ordered several boxes from this company, all of the products were not there, I ordered more boxes (8) and was charged multiple times, was sent two half empty boxes with none of the products listed in the description. Months went by I was never updated about the other boxes until I emailed. They said they cancelled my order and were refunding my card. I never received credit and was instead charged once again for more boxes!
14 oktober 2023
Antwoord van Glossybox
Hello Cara,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
I was super excited to be able to…
I was super excited to be able to purchase last year’s Holiday Glossybox as it was wonderful!
14 oktober 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Selbst 1 Stern ist zu viel !!!!
EDIT 2.11.2023:
Jetzt bucht diese Drecksfirma wieder auf meinem Klarna Konto die Box auf!!!!
Morgen rufe ich beim Konsumentenschutz Österreich an!!
Ich lasse mich doch nicht verarschen! Schreibt Glossybox unten zu meiner Bewertung hin, ich soll sie über mein Kundenkonto kontaktieren?! Wie soll das denn gehen wenn IHR es GELÖSCHT habt ?!!!!!!
Verdammte Schei**** Und dann soll man nicht ausrasten!!!!!!
_______________
Selbst 1 Stern ist zu viel !!!!
Frechheit was ihr macht !!!!
Habe zwei einzelne Boxen über das flexible Abo bestellt und kurz darauf wieder gekündigt, da es mir nur um diese Box ging.
Meine Kündigung ging bei Glossybox nie durch!!! Obwohl in meinem Konto stand, dass KEINE aktiven Abos auf mich laufen, wurde für die nächsten Boxen abgebucht!!!!
Habe mich dann an Klarna und an Paypal gewandt. Da ich beide verschieden bezahlt hatte. Paypal hat mir geholfen das Geld wieder retour zu bekommen.
Klarna kann mir nicht helfen und hat die pausierte Zahlung wieder freigegeben.
Von Glossybox direkt bekommt man keine Antwort auf die Nachricht, dass das Abo gekündigt wurde.
Nun 10 Tage später wollte ich mich nochmals an Glossybox wenden und in mein Konto einsteigen, haben die meine Email plötzlich nicht mehr registriert?!! WAS ZUR HÖLLE ?!
Also ich hoffe doch wirklich stark, dass es das nun war und mein Konto endgültig von euch gelöscht und storniert wurde!! Diese eine Box werde ich wohl noch zahlen müssen, aber dann kriegt ihr nie mehr Geld von mir!
Habe auch die Erlaubnis bei Paypal gelöscht, dass ihr abbuchen könnt.
Werde mich ansonsten auch an den Konsumentenschutz wenden bei uns in Österreich, dass da etwas unternommen wird!
GLOSSYBOX ist ein absoluter SAUVEREIN ! Es tut mir leid für diese Wortwahl, aber ich finde keine Worte mehr für diese Firma und könnte mir selbst in den Allerwertesten treten, dass ich bei euch überaupt wieder etwas gekauft habe.
Das war das aller aller letzte Mal!
1 oktober 2023
Review zonder uitnodiging
Antwoord van Glossybox
Hallo Sebsey,
Es tut mir leid, von der Frustration zu hören, die in dieser Angelegenheit verursacht wurde.
Gerne löse ich dieses Problem für Sie. Bitte geben Sie Ihre Bestellnummer an oder kontaktieren Sie uns über Ihr Konto und wir werden das Problem umgehend lösen können.
Mit freundlichen Grüßen,
Glossybox Team
Deceptive advent calendars
I placed an order 524566552 for 5 advent calendars and not until after the purchase does it Make itClear that it was a 2022 box not this year- and I already have those. I want to cancel the order but the email is not listed to do so.
10 oktober 2023
Antwoord van Glossybox
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this confusion. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Love the sales good products
7 oktober 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
I got the Advent Calendar 2022
I got the Advent Calendar 2022. Since it was last year's, the price was fantastic! The website made it easy to order and I received updates on it the entire way.
2 oktober 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Zero stars was not an option.
I received the Glossybox monthly subscription as a gift November 2022. The company discontinued service in the US in June and I never received any correspondence to inform me, nor received a refund to the original buyer for the remainder of the subscription that had already been paid for. I had to reach out myself to customer service which proves to be difficult as nobody answers the telephone when you call the number listed on the website. I finally received a credit of $70 to buy old expired products.
5 oktober 2023
Antwoord van Glossybox
Hello Starfish,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
I am a return customer period I used to…
I am a return customer period I used to get the glossy box every month for about 5 years. I took a break but I missed them so much. I just reinlisthey have the best stuff.
So now I purchase it again.
3 oktober 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
It was easy to place my order
It was easy to place my order for the Advent Calendar. I first had to make sure you shipped to the US since you stopped shipping monthly subscription boxes here. But that was simple enough also.
I especially liked your price for the Advent Calendar this year. I’ve gotten them previous years at a much higher price.
1 oktober 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy checkout
Easy checkout. Just hope the calendar is packed well and is not crushed as someone mentioned.
30 september 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I love Glossybox ❤️
15 september 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I have already purchased this once a…
I have already purchased this once a few months ago and bought two more as Christmas gifts. The price now is a steal deal for what you get. Very impressed. I can't wait to see what the advent calendar 2023 is.
22 september 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
You guys are doing a awesome job keep…
You guys are doing a awesome job keep up the good work!
22 september 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Monthly Subscriptions??....
Love the box selections & at such a great price, too! But I'm assuming you're no longer offering monthly subscriptions as every time I tried to click on that page it said it was,"unavailable."
22 september 2023
Antwoord van Glossybox
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very nice and pretty and fashionable…
Very nice and pretty and fashionable and I look 👀 forward to getting mine
19 september 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Excellent
Emily was super helpful and got my problem resolved very quickly. 5* service. Much appreciated. Will order again.
18 september 2023
Review zonder uitnodiging
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The sales on their boxes is fantastic…
The sales on their boxes is fantastic and it allowed me to use Afterpay, so bring on the surprises😍
17 september 2023
Antwoord van Glossybox
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
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