Gordons Chemists Reviews 

6.503
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Exceptionally difficult to speak to anyone regarding an online order. Telephone messages left and emails sent are not responded to. Still waiting for my order; was assured today the order would be d... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

How do i start.... Today i had to ring Gordons Chemist Head Office as we had sent a parcel to them in error worth £700.00. Peter who i spoke to went above & beyond for us He traced our parcel & c... Toon meer

Beoordeeld met 5 van de 5 sterren

I was looking for a Joop fragrance and a search found this company selling it at half the price of Amazon. I hadn't heard of them before and was a little reluctant, but saw they had good Trustpilo... Toon meer

Beoordeeld met 5 van de 5 sterren

My Sarah Jessica Parker perfume set was a Christmas present for my wife and is beautiful. It arrived promptly and well packaged and even had some free skin care sachets in the package too. When I phon... Toon meer

Bedrijfsgegevens

  1. Parfumerie
  2. Cosmetica winkel
  3. Haarproductenwinkel
  4. Toiletbenodigdhedenwinkel

Geschreven door het bedrijf

Gordons Chemists are Northern Ireland's leading independent pharmacy chain. We serve thousands of patients and customers every day on the high street, from more than 60 pharmacies across Northern Ireland and Scotland. We hope that you're satisfied with the service that you've received from us. If something wasn't right, we'd like you to tell us about it, because that will allow us to rectify it - both for you, and for the customer who'll place an order with us tomorrow. And if we did something well, we'd be delighted to hear about that too. Not to give ourselves a pat on the back, but to make sure that we can keep on doing what we do well. Thanks for your time.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

7K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,2

Alle reviews

(6.503)

24 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

5* Service

Competative price with prompt delivery.. Very Happy and would highly recommend.. 5* service.. Thank you Gordons

18 mei 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I bought an electric razer from Gordons…

I bought an electric razer from Gordons in December 2023. I opened the box and did not like it/ Immediately packaged it again and sent it back for a refund £40. A little time later I received a terse reply from Gordons saying that the object in question was damaged and refused a refund. There razor in question was returned in its original packing

14 december 2023
Review zonder uitnodiging
Logo Gordons Chemists

Antwoord van Gordons Chemists

Dear Richard,

Many thanks for getting in touch, and for taking the time to leave us this feedback.

As per the email our Customer Services team sent you at the time, please note that we would be delighted for you to return this item to us, provided it is unopened and unused, with all packaging and relevant hygienic seals fully intact.

For reasons of hygiene, we are unable to accept a returned item if it has been opened or used.

Best wishes, and many thanks again for taking the time to provide us with this feedback. Please don't hesitate to reach out to our Customer Services team at: info@gordonsdirect.com if we can be of any further assistance.

Gordons Direct

Beoordeeld met 1 van de 5 sterren

Profit before Care !

I have used Gordons Chemist in Stranraer to process my prescriptions for as long as I can remember. Recently due to having arthritic pain in my hands I was prescribed Diclofenac Diethylammonium Gel 1.6% as I can’t stomach the anti inflammatory tablets normally prescribed, having previously had cancer & having chemotherapy I suffer with acid reflux and can’t be given a higher dosage as it can disguise symptoms of cancer. I was always given the brand Voltarol which worked well and did not cause irritation. The last 3 prescriptions they processed for me included a generic form of the cream which broke my skin and I had to discontinue use. I explained this several times to both counter staff & a pharmacist but they refused to give me Voltarol . I have no objection to the generic brands of drugs , but if they disagree with a person surely this should be considered when issuing items. It would appear to me that profit comes before health with this pharmacy as Boots are more than happy to give me Voltarol as I spoke to the pharmacist in there, explained my symptoms when using the cheap version Gordons were giving me & I received it no problem from them. 10/10 to Boots Chemist 🌟
Received a reply from the above over 5 days ago requesting my telephone number so they could chat to me about my issue, still waiting on that call, perhaps it was just an automated response and they’re not actually interested ?

5 maart 2024
Review zonder uitnodiging
Logo Gordons Chemists

Antwoord van Gordons Chemists

Dear Miss Gibb

Many thanks for taking the time to provide us with this feedback. We're deeply sorry to learn that you weren't satisfied with a visit to our pharmacy, and we're keen to learn more about this.

I'd be most grateful if you could provide us with a contact telephone number, at which someone from our Senior Management team could reach you.

Please send this via email to: info@gordonsdirect.com

We look forward to speaking to you, and resolving this for you.

Best wishes,
Peter | Gordons Chemists

Beoordeeld met 5 van de 5 sterren

How do i start....

How do i start....
Today i had to ring Gordons Chemist Head Office as we had sent a parcel to them in error worth £700.00.
Peter who i spoke to went above & beyond for us
He traced our parcel & confirmed they had got it & organised a re-delivery to the correct address.
We have never encountered such professional help from any type of Company before. He/they were just amazing 100%.
Thank you Gordons Chemist

5 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great aftersales Treatmeant

I have never dealt with a company as helpfull as Gordons and so professional in everything they did for me over the past 7 days.
I thought this kind of after sales treatment was a thing of the past.
A credit to be proud of such great personel service.
Keep it up i will look to deal with you in the future.
Regards.
Richard

1 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easy ordering process.

I had searched on line for Garnier deodorant and found them on the Gordon Chemistweb sight at a very reasonable price.
It was an easy process to order them and I was very pleased with my purchase.

5 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Trustpilot has asked me........

......for a review. It doesn't tell me what for, and I can't remember, but I received it very quickly, and everything has been fine, so five stars for quick and efficient.

1 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Happy customer

I made an online purchase and something was missing from my item.
A quick call and it was resolved without any issues.
I wish all customer service was so easy to deal with.
Thank you 😊

26 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My Sarah Jessica Parker perfume set was…

My Sarah Jessica Parker perfume set was a Christmas present for my wife and is beautiful. It arrived promptly and well packaged and even had some free skin care sachets in the package too. When I phoned with a query on my delivery the staff could not have been more friendly and helpful , oh an the perfume smells amazing by the way 😁

4 januari 2024
Review zonder uitnodiging

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