Gotvape Reviews 

Great Customer Service!

Got Vape went above and beyond to help make things right. I bought two vape pens that ended up being faulty and they totally worked with me to replace the faulty ones with working ones. I really appreciate the customer service I received. I will be a continued customer.

Real easy process. Bought a new battery and called up to get better instructions and was on and off within a few minutes. Great job!

Bought Exxus pen and two cartridges. Tried for a week still no heat Now I see only red lights. Called customer service. After typical click menu and 30 minutes later. They are requesting a video. I am a 77 year old women, a video. Young lady says she will call me with video phone call. Over the next two hours I finally made the video. Guess what company says, video no good. All this for $12.00 product? Please buy from someone else. This company does not care about their customers. I give up. .
Very sweet manager from Gotvape called and responded to all of my issues . I will buy from this company as they do respond. Thank you Gotvape.

Awesome customer service ! Helped me pick a vape to fit my needs, I would highly recommend purchasing from them!

Wow great service! I was unsure about some products and how they worked as I wanted to order something for my boyfriend. I didn't want to order something that does not work for him, they have so many! The young lady went over the variety of products and help me find which would fit him best. She was very informative really just made the process so much easier for me. She even took my order over the phone. Very sweet!!

Excellent customer service. Responds swift and quickly. Definitely coming back!

Excellent customer service! I called, an actual PERSON *gasp* answered the phone and helped me resolve my problem. The problem was actually the fault of the USPS. Gotvape had the right address, The USPS mistyped it. The rep knew all about my order from the moment I said my name.got me sorted real quick. Thank you!

My battery would no longer charge and after sending in a quick video showing this, Ivy hooked me up. Within 24 hrs she had a replacement shipped out.

Blows me away when I read the reviews here. Exact opposite of my experience. I purchased a vape pen last year, stop working I figured I would have to buy a new one.

Eve informed me that all I had to do was send a video of my pen not working, then that same day after getting my vid, they sent me a brand new unit.

Thanks Got Vape, you Got my Business next time I purchase any vape related item

Excellent customer service I had a problem with a vape , they took care of it fast and hassle free. Found me a great Vape store.
KD

great overall experience, purchased an Exxus Vape cart battery and a couple months into having it it would not take a charge, contacted Gotvape to see if they would be able to warranty it or if i would have to go to the company that makes the pen, they did an exchange for me right away and i got my new battery a couple days later

"Ordered 2 vaporizer products from them with 1-5 day shipping. Five days later the order still has not shipped and says "processing" so I call their CS number. I am told that the product is out of stock(website said it was in stock at time of order) so she offers an inferior replacement product or asks if I want to wait until late next week for the items I ordered to arrive and THEN ship???? When I ask why no notification of the back order she says "sorry that we did not notify you but we have been really busy" OK....So I say "you are too busy to deserve my business please cancel my order" She then tells me it takes them 24hrs to refund money back to a card?? Well 72 hours later still no refund showing as pending on my credit card so I had to dispute the transaction!! Avoid them like the plague...you have been warned!

Bought a replacement battery for puffit 2. received it 6 days later but would not take a charge. Have not responded to emails & when I called CS went to voice mail & still they have not responded. Piece of crap company

Quit smoking cigs for nearly 3 months now, been vaping instead. My tank coils were old, as was my outdated tank, so my local vape shop didn't carry anymore. They recommended going to GotVape.com, so I did. I quickly found what I was looking for and ordered.

Received my coils about 3 days later #happycamper

first they charge for an item that is out of stock. Then they don't bother telling us, but happily charge our credit card anyhow. Then, after a month and a half of waiting for the item to come into stock, we phoned the company. To be told that it is now ins stock, and would be shipped out priority post, we should receive it by friday ( 4 days). It wasn't. We received an email stating that it had been shipped, however, the email stated that the tracking did not work on the carriers website. After another week, I emailed and said I wanted a working tracking number. tracking shows that for some UNKNOWN reason, it shipped through japan...but that has nothing to do with Gotvape, according to them. I tend to believe canada post far more then Gotvape at this point, as my very first experience with them has been nothing but delays, deceit, and lies from the company. Before buying from this company you may want to look at the reviews they have received voer various sites

I received a faulty unit and needed to return it. It was like pulling teeth to get the return label they needed to send me. Then, after telling me they would take it back and refund it, they proceeded to send me another one and kept my money. When I called them they smugly told me they wouldn't refund because it had been used. Don't ever expect a return email unless you want to buy something. Very shady sleezy bunch...shop elsewhere!

Got Vape has a horrible customer service policy. Bought a device that did not work(In new condition no product used to make the item not new). In order for them to service or exchange you have to pay to ship it back to their warehouse and then pay 9.99 for them to ship it back to you. When I told them how terrible that is in the world of customer service they seemed to not care. I told them i want a refund instead of paying to ship back and forth and they refused to refund my purchase.

Charging a restocking fee for a package i didnt recieve in any way or form... delivery is now 6 weeks and counting... i give up, my bank will do the rest of the mail correspondance with these voltures. Save your time amd money, buy elsewhere!