Granite Masters Reviews 

Staff were extremely helpful. Arianne was very knowledgeable and made the whole experience very smooth and stress free for us. Would definitely recommend.

Excellent service from start to finish. Huge selection of worktops in the showroom to choose from and Stuart dealt with us brilliantly. Quick turnaround time from taking templates of the worktop to installation. Delighted with the end result and the Quartz worktops have finished off our kitchen.

Fabulous service from start to finish. Very professional and courteous, and kept informed throughout. An excellent showroom with a vast choice with so many options.Stuart is a hands on manager and his communication was top drawer. By far the best value for money and what a fantastic installation. They go the extra mile , like olde world craftsmanship. It’s a 10/10 from us. Highly recommended..

Great choices of colours and worktops. The guys went above and beyond with my order. Kept me up to date with everything going on and with promt delivery too.
Highly recommended!

Can’t fault Stuart he was very accodating took us round the showroom , workshop and stock yard. We spent a number of visits to showroom until deciding on our choice.
Liam the surveyor was excellant on the two visit professional
We were updated on our delivery given a choice of morning or afternoon .
When the installers arrived they were customer focused , professional and informed us how to look after the granite worktops.
We recommend this company to anyone.

Extremely poor interactions with this company. Having been in communication for several weeks while planning a new kitchen, the quoted price was significantly changed the week of installation with no willingness to discuss or negotiate despite having already paid a deposit. When the new price was rejected, the company owner blamed the price hike on a quoting error and advised he had sacked the poor person involved….shocking way to treat both a customer and employee. Owner was both rude and unreasonable in communication.

Reply over a year after placing the review, and your reply is in-factual. Really disappointing to see a company evidently trying to cover errors by blaming the customer. Really poor.

What a terrible experience!
I had quartz replacement worktops fitted by Granitemasters and it turned out they used 2 different pieces of quartz resulting in a quite a colour difference in the 2 adjoining bits.
After a further 2 inspection visits by 3 of their staff they agreed to replace 1 piece which although was a better match, was not an exact match, so was not acceptable to me.
I asked for a refund which was scoffed at, literally, and after a further week's delay when I have had to call them to progress this, they are insisting on yet ANOTHER inspection visit upon which THEY will decide whether to replace the worktops completely. No recompense for the inconvenience/upheaval caused has been mentioned.
The tone of the manager, Stuart Grieve's email to me is deplorable and I have no idea who these people think they are.
I have agreed to the further inspection visit so watch this space.

Poor customer service, bad manners. I do not recommend this place.

The business responded now, how kind. Details of your incompetence do not interest me. Please bore somebody else with these.
The respondent is a very rude person, just see below, first they wrote about me ''I am a horrible person'', now they wrote ''I have been bullied in a former life''. I have the right to express my feedback, and what they don't recognize is that these words they have used (which I took a screenshot of) go under this new Hate Crime law, which came into force on 01/04. I will now be reporting it for an investigation.

Further communication from business owner reveals his true approach to customers, where dignity and respect doesn’t exist. As they say, tiny man – huge ego!