Groupnexus Reviews 

A bogus scamming company who hoped I didn’t have proof of payment. I received this today and have sent them the proof, let’s see what happens next.
There are many people who have had the same experience, luckily my bank statement states otherwise

I visited a MOTO services twice in one day - on my way to work to get a takeaway coffee, and on my way home from work 12 hours later to buy some takeaway food. I have now received a parking ticket, alleging that I was in the car park for the whole day. Clearly their cameras are faulty. I'm appealing, and I'll go to court rather than pay for something I didn't do.

Awful company making money off patients at hospitals who struggle to park. Fined for apparently parking in a staff car park when the signs clearly say patient parking only. Can't believe this hospital allows suchna firm to manage their car parks. Constantly hearing of fines being dished out for absolutely nothing and then your bullied by a horrible letter so pay it or risk it doubling in price even if you try to appeal they don't care and charge you either way. I won't be using this hospital anymore I'll travel further to a decent one with decent parking. I don't know how people who work at Group Nexus sleep at night.

Terrible company. Dont maintain machines.. making money off patients at hospitals... dont answer buzzers. Charge you to exit by logging in online when the machines dont work then still fine you. Poorly sign posted unable to turn arround by the time you see the sign... no where to turn arround to avoid entering carpark.

The payment machines have been broken for over a month now and still not fixed and will not reply to emails & impossible to contact by phone.

Absolutely disgusting company someone should be investigating them they are literally robbing people.
Long story short parked my car in the gym you have to put registration into a device which I did but they randomly don't pick it up and try charge you £100 it's easy to appeal it but for some reason you still have to pay £20 anyways they tried doing this multiple times then I realised why am I paying £20 every time so I appealed it which they rejected with no real reason because I'm always putting my registration into the device now the charge has gone to £170 and saying I have to go to court.

My boyfriend received a letter from GroupNexus claiming he stayed at Arun Retail Park for 15 hours. This is a complete fabrication. He only popped into a shop for a few minutes in the evening to return an item before heading straight to his parents' house. Fortunately, we use a tracking app for safety, which proves exactly where he was during that 15-hour window. This company is clearly issuing speculative charges based on faulty data. We will be fighting this all the way with our evidence.

hospital visit for sick 93 yr old mum , didnt park in the pouring rain for fun ,a shop trip or a coffee break .
i have contacted " Rip oFF Britain" this morning .
wont bother to tell the situation , too long but only reason i gave 1 star was due to get this out about this faceless multi named corporate groupnexus. The app was called glide and now its TRUST .
EASE OF PAYEMENT , pay when you leave, good luck LOL . The previous machines dotted around the car park with card only payement was totally sufficient , this camera digital crappy software tech dross thats hard to fathom is 1 step forward and 10 STEPS BACK . they dont have a central number to speak to a agent if your having genuine fee payement probs , Plus if you cant pay within 24 hours they will send YOU A non payement PARKING FINE

Group Nexus are a terrible company, my fine was issues at Shrewsbury Hospital I won’t go into detail of the fine however my advice to anyone who has received a fine from this company and they believe the fine issued is wrong check out ‘Martin money saver’ he has some great advice, I would also advise to contact the hospital direct this maybe a useful way to get your fine cancelled.

I wish I could give zero stars to this bunch of charlatans. We were unlucky to receive a parking charge due to a vehicle breakdown that left us unable to move whilst we waited for a recovery vehicle. We appealed the charge on the understanding that breakdown constitutes extenuating circumstances. Despite providing a breakdown recovery report, as requested, our appeal was then rejected - with no reason given - and we were told there would be no further communication. Disgraceful.

I want to give them zero stars because on top the fine they charge you £1.50 admin fee or you phone a premium rate and don’t have to pay admin charge instead pay for the premium no, they are already making money by issuing the fine and than taking the mickey with their £1.50 admin charge / premium no charges, seriously,I admit parking charges, but you guys adding insult to injury.👎🏼

I parked in Knutsford services and was charged £60 for 16 min overstay bunch of thieving BAR STEWARDS

DO NOT BIN YOUR PAYMENT TICKET.....I parked at the hospital, cameras register you arriving and leaving. Upon leaving I entered my car registration to get charge for the time I'd parked and payment due. It found my car and I paid the charge and received my receipt/ticket. 3 weeks later I receive a fine, saying they cannot find a record of payment. I appeal the fine with a shot of the ticket and some days later I receive an email saying the fine has been cancelled...no apology though. I am wondering if they randomly chance their luck that 3 weeks later you have binned the ticket. Luckily for me I hadn't.

I have previously written about this ripping off company in trust pilot about their scams and unethical practices by groupnexus, but I don’t know why it’s been removed by trust pilot? I have paid for my tickets which is £4.00 for the whole day at Shrewsbury hospital but yet they still charged me for £30.00 plus £1.50 on line charge payment, why? Because they lied about me been parking at staff1 parking area which is untrue, I appealed their PCN and I asked them for the pictures showing that I have parked at their alleged location but they didn’t comply after they rejected my appeal earlier, they’re scumbags

This app simply does not work. You fill in the details and then it errors the vehicle make despite the fact that you’ve entered it correctly. It’s a complete waste of time and whoever authorised this app should be sacked

Dudley NHS trust car parks are always having problems with the ANP side of things from the parking kiosk machines being down. I appealed my parking fine to no avail, reluctantly I’m now having to pay my fine plus the £1.50 surcharge which takes the piss. The company are are much use a Gary Glitters dribble stains on a bar floor in Thailand

Charging 1.50 on the top of your parking fine speaks for itself and says everything about this company. It's a disgrace.

Horrendous thieving opportunists - paid for parking but had to park 5cm outside bay lines due to other cars poor parking. I was fined £100 for parking poorly. Contested as the fault was not mine - was told if there wasn’t acceptable space I should have chosen to park elsewhere. Unbelievable bunch of crooks.

Daughter received a fine for parking at Fallowfield Gym. Machine inside the gym to register registration was glitching, causing a queue for gym goers. Daughter had a gentleman come to help her as kept glitching. Eventually it showed her vehicle which she accepted & it was confirmed on screen - accepted.
Received fine, which we appealed along with evidence of timings at the gym. Told :6 days max for answer in writing. Heard nothing back until a further reminder arrived. Tried to appeal but kept saying appeal already in progress. So assumed there was delay and continued to wait for a reply. Nothing & then another letter arrived stating we now owed £170. We wrote a letter to their PO Box address getting no response on 11th Nov.
Yesterday 11th Dec we received a letter from a debt collection agency dated 4th Dec saying we had 14 days to pay £170 or court proceedings would commence! So we have until Monday to pay! Called the debt company to be told nothing to do with nexus now as passed them & either pay or court. Furious beyond words, they have not adhered to any of their rules stipulated, ignored our appeal, letter and yet, we are cornered to pay up! So wrong! But our daughter is a uni physio student and cannot afford a ccj against her name,even through no fault of her own. The machine since then has been out of order and still is now!
Feel we have no option but to pay to protect daughter but bloody hate being taken for a ride - these thieves need to be stopped exploiting people who have done nothing wrong! 😡🤬
We will be complaining at all levels, not that it will get us anywhere but feel we need to get it out there about these scumbags!

PCN received for alleged parking on private land, whilst visiting said private land. I was visiting the establishment of the owners of the land. NEVER received a PCN until the reminder letter was sent a month later. Date of issue 01/12/25. Received letter on 12/12/25. It clearly says that "we offered to accept a reduced amount if paid within 14 days" but how can I pay the reduced amount if I never got sent the initial PCN