For my vehicle change, online and Chat system not great, but I got there eventually, then lost it all as the system failed, very frustrating, 1/10. Infinitely better service when I spoke to Lynda Ma... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Competitive price and responsive service. Prompted by G&D's review rating as well as their price. Just to caveat, the real proof in the pudding is if there is a need to claim - however, hoping this... Toon meer
Bedrijf heeft geantwoord
In a nutshell, simple uncomplicated, renewal car insurance. The app is a good tool to track status, The only thing I dislike is that there is no phone number and I dislike chatting with AI. It is... Toon meer
Bedrijf heeft geantwoord
Prompt service after taking up motorhome policy. Paperwork very lengthy but that is normal. Proof will come if I have to make a claim or have any problems. Good price quote but didn't include replac... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Grove & Dean
Geschreven door het bedrijf
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Contactgegevens
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Verenigd Koninkrijk
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4,6
Uitstekend
16K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
you did what it said on the tin and Im…
you did what it said on the tin and Im very pleased with the price and service .
3 augustus 2026
Antwoord van Grove & Dean
Hi,
We're delighted to hear that our service met your expectations and that you are pleased with both the price and the overall experience. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Excellent and swift customer service
Excellent and swift customer service. I had cancelled my policy due to selling my car, however, was insuring a new car so should have just done a change of details. The advisor was super helpful, cancelled the cancellation and gave me a quote for my new vehicle without any fuss or delay. Thanks so much again Grove and Dean, great work and I'm a very happy customer
10 augustus 2026
Review zonder uitnodiging
Antwoord van Grove & Dean
Hi,
We're so pleased to hear about your positive experience with our customer service team! It's wonderful to know that we could assist you efficiently with your policy change and new vehicle quote. We appreciate you sharing your feedback.
Kind Regards,
Chloe
Grove & Dean.
Van insurance
Great price, great service. Renewed on line this year, very easy to do, and managed to print documents out also. Many thanks
4 augustus 2026
Antwoord van Grove & Dean
Hi,
We're so pleased to hear you had such a positive experience with our online renewal process and found it easy to print your documents. Thank you for your kind words!
Kind Regards,
Chloe
Grove & Dean.
Antwoord van Grove & Dean
Hi,
We're delighted to hear that you found the process of purchasing your policy straightforward and our pricing competitive. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Antwoord van Grove & Dean
Hi,
Thank you so much for your wonderful feedback! We are thrilled to hear that you found our value excellent and our customer service incredible.
Kind Regards,
Chloe
Grove & Dean.
Always very helpful and find me the…
Always very helpful and find me the Best Price. Excellent Service. 100% recommend, especially if you're looking to insure a rare classic car. Many thanks and Kind regards Mark B.
4 augustus 2026
Antwoord van Grove & Dean
Hi,
Thank you for your fantastic feedback! We're delighted to hear that you consistently find our team helpful and that we're able to secure the best prices for you. It's especially rewarding to know that our service is excellent, particularly for insuring rare classic cars.
Kind Regards,
Chloe
Grove & Dean.
Antwoord van Grove & Dean
Hi,
We are so pleased to hear that you experienced fast and great service with no fuss. Thank you for your positive feedback and 5-star rating!
Kind Regards,
Chloe
Grove & Dean.
Antwoord van Grove & Dean
Hi,
Thank you for taking the time to leave us a positive review; we appreciate it.
Kind Regards,
Chloe
Grove & Dean.
A very good deal.
It was easy and rewarding to go through the process of shopping for the right insurance with you for my motorhome. The right needs for the right price was rewarding.Thank you.
1 augustus 2026
Antwoord van Grove & Dean
Hi,
We're so pleased to hear that you found the process of finding motorhome insurance with us both easy and rewarding. It's wonderful to know we could help you find the right coverage at the right price.
Kind Regards,
Chloe
Grove & Dean.
Antwoord van Grove & Dean
Hi,
We're so glad to hear our renewal process was smooth and efficient for you. Thank you for your kind words!
Kind Regards,
Chloe
Grove & Dean.
Antwoord van Grove & Dean
Hi,
Thank you for taking the time to leave us a positive review; we appreciate it.
Kind Regards,
Chloe
Grove & Dean.
Antwoord van Grove & Dean
Hi,
Thank you for your feedback. We understand how frustrating it must have been to believe a payment was being taken after you had cancelled your policy, and we are sorry for the concern this caused.
Having reviewed your account, we can confirm that a full refund has been issued. We appreciate that situations involving payments can be worrying, and we regret any inconvenience or confusion you experienced.
Thank you for bringing this matter to our attention. If you require any further assistance, please do not hesitate to contact us through our website.
Kind regards,
Molly
Grove & Dean
Very happy with there professional and…
Very happy with there professional and friendly advise i will be using them again for my insurance and a big saving compared to my old insurance firm almost £300 pound saved so very happy
31 juli 2026
Antwoord van Grove & Dean
Hi,
We're absolutely delighted to hear that you're so happy with the professional and friendly advice you received. It's wonderful to know that you found significant savings compared to your previous insurance, and we truly appreciate your intention to use our services again.
Kind Regards,
Chloe
Grove & Dean.
Helpful once you get through
Helpful once you get through, took me a few times and waited over 20minutes a time as a new customer. You did allow me to make a bank transfer as I was as waiting for my new card.
The price is great. The lad on the phone, I could hear him as he thought I put the phone down and he sighed heavily as though he was bored. But all in all great. Highlighting these things to help not to complain.
30 juli 2026
Antwoord van Grove & Dean
Hi,
We appreciate you taking the time to share your experience with us. We're glad to hear that, overall, you found our service great and our pricing satisfactory. We understand your frustration with the wait times and the perceived disinterest from one of our team members. We are always working to improve our customer service and your feedback is invaluable in helping us identify areas for improvement, particularly regarding call handling and wait times for new customers. We are pleased we could assist with the bank transfer during your card transition.
Kind Regards,
Chloe
Grove & Dean.
Amazing human help
It was so heartening to be able to speak to a very helpful customer service agent. He was very kind and patient as I needed a number of different questions answered.
I’ve been approached by various companies offering to give me a better quote - but I’ve no intention of moving my business.
Brad was fab and Grove and Dean have been brilliant for me.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Grove & Dean
Hi,
We are so pleased to hear about your positive experience with our customer service. It is wonderful to know that our team was able to assist you thoroughly and that you feel well-supported. We truly value your continued loyalty and appreciate you sharing your kind feedback.
Kind Regards,
Chloe
Grove & Dean.
easy and straight forward to renew my…
easy and straight forward to renew my policy. fair price and plenty of cover. thank you
27 juli 2026
Antwoord van Grove & Dean
Hi,
We're delighted to hear that renewing your policy was easy and straightforward. We're also pleased that you found the price fair and the cover sufficient. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Great service and competitive price
30 juli 2026
Antwoord van Grove & Dean
Hi,
We appreciate your positive feedback on our service and pricing. Thank you for taking the time to share your experience with us!
Kind Regards,
Chloe
Grove & Dean.
I received my renewal notice well in…
I received my renewal notice well in advance and the price was right for me. I accepted the renewal price and within a short period the documents relating to the renewal were online for me to view. Well done Grove and Dean
27 juli 2026
Antwoord van Grove & Dean
Hi,
We are delighted to hear that you found our renewal process efficient and our pricing satisfactory. It's wonderful to know that your documents were made available so quickly.
Kind Regards,
Chloe
Grove & Dean.
Good cover for a good price
Great price ,
All I need included in the insurance.
Had good reviews
30 juli 2026
Antwoord van Grove & Dean
Hi,
We're so happy to hear you found our pricing great and that our insurance met your needs! We appreciate your positive feedback.
Kind Regards,
Chloe
Grove & Dean.
Antwoord van Grove & Dean
Hi,
We appreciate you sharing your thoughts on the information provided about driving. We are always working to improve.
Kind Regards,
Chloe
Grove & Dean.
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