For my vehicle change, online and Chat system not great, but I got there eventually, then lost it all as the system failed, very frustrating, 1/10. Infinitely better service when I spoke to Lynda Ma... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Competitive price and responsive service. Prompted by G&D's review rating as well as their price. Just to caveat, the real proof in the pudding is if there is a need to claim - however, hoping this... Toon meer
Bedrijf heeft geantwoord
In a nutshell, simple uncomplicated, renewal car insurance. The app is a good tool to track status, The only thing I dislike is that there is no phone number and I dislike chatting with AI. It is... Toon meer
Bedrijf heeft geantwoord
Prompt service after taking up motorhome policy. Paperwork very lengthy but that is normal. Proof will come if I have to make a claim or have any problems. Good price quote but didn't include replac... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Grove & Dean
Geschreven door het bedrijf
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Contactgegevens
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Verenigd Koninkrijk
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4,6
Uitstekend
16K reviews
Vraagt klanten om een review
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick and easy and good price plus…
Quick and easy and good price plus breakdown, legal advice, courtesy car etc at a very reasonable cost
7 augustus 2026
Antwoord van Grove & Dean
Hi,
We're delighted to hear that you found our service quick, easy, and offering great value, especially with the added benefits like breakdown cover and legal advice. Thank you for your positive feedback!
Kind Regards,
Emma
Grove & Dean
Good pricebetter than previous insurer
7 augustus 2026
Antwoord van Grove & Dean
Hi,
Thank you for sharing your positive feedback! We're delighted to hear that you found our pricing to be favorable.
Kind Regards,
Emma
Grove & Dean
Very happy with the whole experiance of…
Very happy with the whole experiance of dealing with the company
4 augustus 2026
Antwoord van Grove & Dean
Hi,
We're so happy to hear you had such a positive experience with us! It's wonderful to know you were pleased with everything.
Kind Regards,
Chloe
Grove & Dean.
Antwoord van Grove & Dean
Hi,
We are so glad to hear that you found our service easy to use. We appreciate your kind words!
Kind Regards,
Chloe
Grove & Dean.
The very helpful and knowledgeable…
The very helpful and knowledgeable staff made the process of getting my Motorhome insurance easy ,
3 augustus 2026
Antwoord van Grove & Dean
Hi,
We're so pleased to hear that our team made the process of getting your motorhome insurance straightforward and easy. Thank you for your kind words!
Kind Regards,
Chloe
Grove & Dean.
Reasonable price & straight forward…
Reasonable price & straight forward communication.
Can’t fault them.
Would recommend to anyone who wants a reasonable price insurance & still covers everything you need ⭐️⭐️⭐️⭐️⭐️
2 augustus 2026
Antwoord van Grove & Dean
Hi,
We're so glad to hear you found our pricing reasonable and our communication straightforward. We truly appreciate your recommendation and are happy we could provide the coverage you needed.
Kind Regards,
Chloe
Grove & Dean.
Great broker to deal with
Honest quotes and no faff in arranging cover for my classic bike
6 augustus 2026
Antwoord van Grove & Dean
Hi,
We're truly happy to hear that securing coverage for your classic bike was a straightforward process for you. We appreciate your kind words.
Kind Regards,
Chloe
Grove & Dean.
Helpful and efficient
6 augustus 2026
Antwoord van Grove & Dean
Hi,
Thank you for taking the time to leave us a positive review; we appreciate it.
Kind Regards,
Chloe
Grove & Dean.
Professional and helpful
Professional and helpful, website easy to use to renew my policy
7 augustus 2026
Antwoord van Grove & Dean
Hi,
We are delighted to hear that you found our website easy to use for renewing your policy and that our team was professional and helpful. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Easy to do business with at a…
Easy to do business with at a competitive cost
Have used for many years, always helpful and consistent
6 augustus 2026
Antwoord van Grove & Dean
Hi,
We're so pleased to hear that you've found it easy to do business with us at a competitive cost. Thank you for your many years of loyalty and for highlighting our helpful and consistent service.
Kind Regards,
Chloe
Grove & Dean.
Great price for my insurance very…
Great price for my insurance very professional and understanding staff
3 augustus 2026
Antwoord van Grove & Dean
Hi,
We're delighted to hear you found a great price for your insurance and that our staff were professional and understanding. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
So flexi and approachable
I was looking for an insurance for my motorcycle and grove and dean came across not as a cheapest one but what fought my eye was a pothole cover (British roads are terrible). App is so easy to use and you will never be far from all important numbers and crucial dates.
6 augustus 2026
Antwoord van Grove & Dean
Hi,
We're really pleased to hear that our pothole cover caught your eye, especially with the state of British roads! We're also glad our app is easy to use and keeps important information accessible. Thank you for your positive feedback.
Kind Regards,
Chloe
Grove & Dean.
Antwoord van Grove & Dean
Hi,
We're glad to hear that you found the cover comparison process straightforward. We appreciate your feedback.
Kind Regards,
Chloe
Grove & Dean.
Very good price for existing customer
Very good price for existing customer. My only minor criticism is that I would have liked it a week or so earlier.
6 augustus 2026
Antwoord van Grove & Dean
Hi,
We're so happy to hear you found our pricing good! We understand your desire for an earlier delivery and appreciate you sharing that feedback with us.
Kind Regards,
Chloe
Grove & Dean.
Appalling timescales
Appalling timescales, unclear statuses given and still not settled six months on….
11 april 2026
Antwoord van Grove & Dean
Hi,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and appreciate how frustrating it must be to still have an unresolved claim after six months.
We sincerely apologise for the delays, unclear updates, and the level of service you have received throughout the claims process. This is not the standard of service we aim to provide.
While the claim is being handled by our appointed claims representatives, we take your concerns very seriously and will be raising this feedback with them directly. We hope this will help bring about improvements to both communication and the overall claims experience for our customers.
Thank you again for bringing this matter to our attention. We appreciate your patience and apologise for the inconvenience caused.
Kind regards,
Molly
Grove & Dean
Easy to do business with fair price
4 augustus 2026
Antwoord van Grove & Dean
Hi,
We're delighted to hear that you found it easy to do business with us and that our pricing was fair. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
I tried to contact you yesterday
I tried to contact you yesterday, I used the chat bot & phone line but had no joy!!! E-maied yesterday morning & no reply yet! I need to change details on my motorbike insurance as I have had to send my motorbike back for an exchange due to a fault with the original motorbike! Regards Mark Lynch.
3 augustus 2026
Antwoord van Grove & Dean
Hi,
Thank you for bringing this matter to our attention.
We are very sorry to hear about the poor service you have experienced and apologise for any frustration or inconvenience this has caused. Providing a high standard of customer service is extremely important to us, and we regret that we have fallen short of your expectations on this occasion.
To help resolve this matter, a member of our team will be in contact with you shortly to assist with amending your policy and to ensure any outstanding concerns are addressed.
Thank you for your patience and understanding. We appreciate the opportunity to put things right.
Kind regards,
Molly
Grove & Dean
Quick,easy and friendly helpful staff.
3 augustus 2026
Antwoord van Grove & Dean
Hi,
We are delighted to hear that you found our service quick, easy, and that our staff were friendly and helpful. Thank you for your positive feedback.
Kind Regards,
Chloe
Grove & Dean.
quick and easy online process.
2 augustus 2026
Antwoord van Grove & Dean
Hi,
We're delighted to hear that you found our online process to be quick and easy. Thank you for your positive feedback; we truly appreciate it.
Kind Regards,
Chloe
Grove & Dean.
you did what it said on the tin and Im…
you did what it said on the tin and Im very pleased with the price and service .
3 augustus 2026
Antwoord van Grove & Dean
Hi,
We're delighted to hear that our service met your expectations and that you are pleased with both the price and the overall experience. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
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