Competitive price and responsive service. Prompted by G&D's review rating as well as their price. Just to caveat, the real proof in the pudding is if there is a need to claim - however, hoping this... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
For my vehicle change, online and Chat system not great, but I got there eventually, then lost it all as the system failed, very frustrating, 1/10. Infinitely better service when I spoke to Lynda Ma... Toon meer
Bedrijf heeft geantwoord
In a nutshell, simple uncomplicated, renewal car insurance. The app is a good tool to track status, The only thing I dislike is that there is no phone number and I dislike chatting with AI. It is... Toon meer
Bedrijf heeft geantwoord
Prompt service after taking up motorhome policy. Paperwork very lengthy but that is normal. Proof will come if I have to make a claim or have any problems. Good price quote but didn't include replac... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Grove & Dean
Geschreven door het bedrijf
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Contactgegevens
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Verenigd Koninkrijk
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4,6
Uitstekend
16K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy to set up great app as well to to…
Easy to set up great app as well to to tailor to your needs
7 augustus 2026
Antwoord van Grove & Dean
Hi,
We're so glad to hear that you found the setup easy and the app helpful for tailoring to your needs. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Antwoord van Grove & Dean
Hi,
We're happy to hear that our renewal process was straightforward and hassle-free for you. We appreciate your kind feedback!
Kind Regards,
Chloe
Grove & Dean.
Complications in getting a quote
Complications in getting a quote. Six months later, I'm still having to fill in paperwork with no person on the other end to speak to.
16 juli 2026
Antwoord van Grove & Dean
Hi,
We sincerely apologize for the difficulties you experienced with the quoting process and the ongoing paperwork. We understand your frustration and are actively working to improve our communication and efficiency.
Kind Regards,
Chloe
Grove & Dean.
Quotes that make sense easy to use…
Quotes that make sense easy to use website great contact keep updates via email
6 augustus 2026
Antwoord van Grove & Dean
Hi,
We are delighted to hear that you found our quotes made sense, our website easy to use, and our communication great. We appreciate your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
best price...................
6 augustus 2026
Antwoord van Grove & Dean
Hi,
Thank you for taking the time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Grove & Dean.
All good so far
6 augustus 2026
Antwoord van Grove & Dean
Hi,
Thank you for taking the time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Grove & Dean.
Car insurance help
Emily was a great help re my car insurance policy and answered all queries quickly and with patience.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Grove & Dean
Hi,
We're delighted to hear that our team member was a great help with your car insurance policy, answering all your questions quickly and with patience. Thank you for your wonderful feedback!
Kind Regards,
Chloe
Grove & Dean.
Antwoord van Grove & Dean
Hi,
We're so pleased to hear that you found the setup process easy and that our pricing was good for you. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Antwoord van Grove & Dean
Hi,
We're happy to hear that renewing your policy was hassle-free and that you found a good car insurance price. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Antwoord van Grove & Dean
Hi,
We're happy to hear that our website and forms were easy to use. We appreciate your kind words!
Kind Regards,
Emma
Grove & Dean
The person I spoke to was very helpful…
The person I spoke to was very helpful and efficiently dealt with my renewal enqiury.
8 augustus 2026
Antwoord van Grove & Dean
Hi,
We're so pleased to hear that our team member was helpful and efficiently handled your renewal inquiry. Thank you for your positive feedback!
Kind Regards,
Emma
Grove & Dean
Emily was very helpful in answering our…
Emily was very helpful in answering our questions and helping us with the insurance renewal process. She made what is usually a very stressful process, quick and efficient. Thank you so much for your time and patience with us.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Grove & Dean
Hi,
We are so delighted to hear that our team member was able to assist you efficiently and make your insurance renewal a smooth and stress-free process. We truly appreciate your kind words and patience.
Kind Regards,
Chloe
Grove & Dean.
Antwoord van Grove & Dean
Hi,
We are so happy to hear that you found everything to be easy and straightforward. Thank you for taking the time to share your positive experience!
Kind Regards,
Emma
Grove & Dean
Getting a reminder that the insurance…
Getting a reminder that the insurance is due for renewal, easy renewal experience.
8 augustus 2026
Antwoord van Grove & Dean
Hi,
We're delighted to know that you found the renewal experience easy and appreciated the reminder about your insurance due date. Thank you for your positive feedback!
Kind Regards,
Emma
Grove & Dean
I have been trying to cancel my renewal…
I have been trying to cancel my renewal and failed because I used you chat facilitiy. I am now being penalised for late cancelation. I am 82 years old and would like your help to sort out this problem.
3 augustus 2026
Antwoord van Grove & Dean
Hi,
Thank you for your feedback. We are sorry to hear about the difficulties you have experienced when trying to cancel your renewal and understand how frustrating this situation must have been.
We would like to reassure you that we take your concerns seriously. A member of our team will be contacting you directly to discuss the matter and assist in resolving the issue as quickly as possible.
We apologise for any inconvenience caused and appreciate you bringing this to our attention. We look forward to helping you and working towards a satisfactory resolution.
Kind regards,
Molly
Grove & Dean
Quick and easy and good price plus…
Quick and easy and good price plus breakdown, legal advice, courtesy car etc at a very reasonable cost
7 augustus 2026
Antwoord van Grove & Dean
Hi,
We're delighted to hear that you found our service quick, easy, and offering great value, especially with the added benefits like breakdown cover and legal advice. Thank you for your positive feedback!
Kind Regards,
Emma
Grove & Dean
Good pricebetter than previous insurer
7 augustus 2026
Antwoord van Grove & Dean
Hi,
Thank you for sharing your positive feedback! We're delighted to hear that you found our pricing to be favorable.
Kind Regards,
Emma
Grove & Dean
Very happy with the whole experiance of…
Very happy with the whole experiance of dealing with the company
4 augustus 2026
Antwoord van Grove & Dean
Hi,
We're so happy to hear you had such a positive experience with us! It's wonderful to know you were pleased with everything.
Kind Regards,
Chloe
Grove & Dean.
Antwoord van Grove & Dean
Hi,
We are so glad to hear that you found our service easy to use. We appreciate your kind words!
Kind Regards,
Chloe
Grove & Dean.
The very helpful and knowledgeable…
The very helpful and knowledgeable staff made the process of getting my Motorhome insurance easy ,
3 augustus 2026
Antwoord van Grove & Dean
Hi,
We're so pleased to hear that our team made the process of getting your motorhome insurance straightforward and easy. Thank you for your kind words!
Kind Regards,
Chloe
Grove & Dean.
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