GUR Sewing Machines Reviews 

I ordered a Novum machine from GUR mainly because I had bought a Novum machine from them before.
This one was faulty as from the outset the stitch was erratic and then after about 20 mins it stopped working altogether. I informed the company who asked me to return it making sure the machine was insured for the full value.
When they received it they told me that their engineer had found no fault but refunded my credit card for the cost of the machine but this left me out of pocket for £27 for the cost of postage. Beware that if you are not happy with your order the cost of return can be expensive.

Material order was as expected so description was accurate. Pattern a fun print!

Great service very fast delivery. Overall gave more confidence in purchasing choice great aftercare and warranty offered . Product was very competently priced hıghly recommend

Bought a Janome overlocker at a fantastic price. Arrived the next day with free postage- just great service! Hasn’t been used yet as a birthday present for my daughter but would definitely use this company again!

I managed to buy six Janome sewing machine feet during the May bank holiday reductions. Price, service and delivery were all excellent and carefully packaged. Highly recommended 🙌

Great price, to the extent I think it might have been mis-priced. Delivery was a day later than promised, but I did get a refreshingly honest update from the Company! Would recommend to anyone.

This is not my first purchase from GUR Sewing machines. Their customer service is impeccable. They responded to my query quickly. I would recommend ther in the future

The prices were very competitive and delivery fast.

Easy website to navigate, good range and prompt despatch.

Easy to order
Query answered within minutes
Excellent customer care

Bought 2 items in the sale. A Brother Wide Table with nearly 50% reduction on the RRP and reduced Maderia Stabiliser which just tipped the balance for free delivery. Easy to use website, delivery prompt, no issues. Would recommend and will use again.

Great company to deal with, the table with sewing machine was broken. A replacement was sent out immediately.
When speaking on phone impressed with how on the ball they were.
Would use this company again for sure.

The staff were very helpful and helped me get the right machine for the job I wanted to do, sewing boat covers.

After trying the machine, I found it excellent for working with canvas.

Excellent company great machine super service

I ordered a small part for my machine and it turned out not to be the right one—possibly my mistake, as the model differences are quite subtle.
What impressed me was how the company handled it. They responded quickly, identified the issue straight away, and arranged for the correct part to be ordered and sent out at no extra cost. They also told me not to worry about returning the original item, which made things very straightforward.
Communication throughout was clear and courteous, including updates when there was a delay due to a supplier stock take.
Although the original part was low value, the overall service was excellent. I felt well looked after and would happily use them again.

Great service and delivery. Lovely machine sews like a dream

Amazing service great prices and contacted them about my new machine and they called straight back and sorted immediately can not recommend them highly enough ⭐⭐⭐⭐⭐

Easy to order good communication fast delivery and delivery when stated very good all round

Excellent company, great communication and very speedy delivery. Would highly recommend

Superb, fast and efficient service.
Arrived super speedy too. Highly recommend.