Although I have not installed the 125HT extractor fan yet I can comment on my experience, placing the order was very easy and I was very happy that it was delivered the next day despite being Bank hol... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Bought this ( Honeywell TP 30L Portable Dehumidifier - TPFIT30L) mainly for drying laundry and it works well. An 8kg load in a 20m² room dries in about 12 hours, or around 10 hours with an extra... Toon meer
Bedrijf heeft geantwoord
First time I've used big on Electrical we bought a honeywell 30L dehumidifier from them through Amazon, delivered on time and pleased with the product, so we orderd a second honeywell dehumidifier t... Toon meer
Bedrijf heeft geantwoord
Helpful product information (on a transformer) which was exactly what I required for the job I was doing. I called and spoke to a sales person to ask if the unit would drive low voltage halogen lamps.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Big On Electricals
Geschreven door het bedrijf
We’re Big On Electricals. The One Stop Shop for Electricians, Trade & DIY enthusiasts
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for heating, cooling, ventilation, lighting products and accessories for your business or home, we have a great range and deals for you.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
Contactgegevens
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, Verenigd Koninkrijk
- 0800 043 8975
- Sales@bigonelectricals.co.uk
- bigonelectricals.co.uk
4,5
Uitstekend
7K reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The item does not work
The item does not work. I have informed you and save for saying you would get back to me no-one has. Very disappointing service
19 april 2026
Carry vast array of stock at keen…
Carry vast array of stock at keen prices.
Delivered as specified
13 april 2026
Antwoord van Big On Electricals
Hi Luke,
Great to hear you found what you needed from the range and at a good price 🧰
Glad everything arrived as expected too — thanks for your feedback 😊
Best wishes,
Elise
Service and price were good and product…
Service and price were good and product what I needed
16 april 2026
Antwoord van Big On Electricals
Thank you for your review. We're really pleased to hear you were happy with both the service and the price, and that the product was exactly what you needed 😊
We appreciate your feedback and hope to see you again soon.
Best wishes,
Sam
It did not arrive and when I emailed…
It did not arrive and when I emailed the reply too email address it bounced back so I am left no where!
10 april 2026
Antwoord van Big On Electricals
Hi Rob,
Thank you for your message, and I’m sorry to hear about the trouble you’ve experienced.
I’ve checked the tracking details with Evri, and they show that your order was delivered to your address on 17th April. We completely understand your concern if you haven’t received it, so we’d be more than happy to look into this further for you.
In terms of your email bouncing back, we have been receiving emails without any issues. Please could you double-check that you’re contacting us at sales@bigonelectricals.co.uk?
Alternatively, you can give our team a call on 0121 250 2180, and we’ll be happy to assist you directly.
We look forward to helping you get this resolved as quickly as possible.
Best regards,
Sam
Antwoord van Big On Electricals
Hi Gary,
Great to hear you’re happy with the value and quality — and that everything arrived quickly too 💨
Thanks for your feedback, it’s really appreciated 😊
Best wishes,
Elise
Good price and prompt delivery.
9 april 2026
Antwoord van Big On Electricals
Hello,
Glad to hear you were happy with the price and that delivery was nice and prompt 📬
Thanks for your feedback — it’s really appreciated 😊
Best wishes,
Elise
Easy to order with email confirming…
Easy to order with email confirming order and necessary documentation. Radiator arrived on time.
7 april 2026
Antwoord van Big On Electricals
Hi Mrs. Sarah,
Great to hear the ordering process was straightforward and everything arrived right on time 📦
Thanks for your feedback, it’s really appreciated 😊
Best wishes,
Elise
Excellent service and products
10 april 2026
Antwoord van Big On Electricals
Hi Derek,
Really glad to hear you’re happy with both the service and the products 😊
Thanks for your feedback — it’s much appreciated 👍
Best wishes,
Elise
Antwoord van Big On Electricals
Hi Andrew,
Great to hear everything was smooth and straightforward — from price to delivery ⚡
Thanks for your feedback, it’s really appreciated 😊
Best wishes,
Elise
good value prompy delivery
9 april 2026
Antwoord van Big On Electricals
Hi Bruce,
Glad to hear you found good value and everything arrived promptly ⚡
Thanks for your feedback, it’s really appreciated 😊
Best wishes,
Elise
Ordered items arrived ontime
Ordered items arrived ontime. The prices are reasonable too.
5 april 2026
Antwoord van Big On Electricals
Hi :)
Glad to hear everything arrived on time and that you were happy with the pricing!
Thanks for your feedback, it’s much appreciated 😊
Best wishes,
Elise
Courtesy a willingness to provide…
Courtesy a willingness to provide options and advise combined with good product knowledge.
8 april 2026
Antwoord van Big On Electricals
Hi James,
Really great to hear you felt supported throughout — having clear advice and options can make all the difference 🤝
We appreciate your kind words about the team’s product knowledge as well, thank you for sharing 😊
Best wishes,
Elise
Very quick delivery
Very quick delivery, well packaged not installed yet but happy with the service provided.
8 april 2026
Antwoord van Big On Electricals
Hi Mr. Jimmy,
Great to hear everything arrived quickly and was well packaged 📦
Hope installation goes just as smoothly when you get to it — thanks for your feedback 😊
Best wishes,
Elise
Antwoord van Big On Electricals
Hi Lauren,
Nice and simple — quick delivery and a good price 🔥
Thanks for the feedback, really appreciated 😊
Best wishes,
Elise
Fantastic price great choice of showers…
Fantastic price great choice of showers for every budget. After sales and communication was very good !! Definitely be a returning customer
7 april 2026
Antwoord van Big On Electricals
Hi Kathryn,
It's really great to hear you found a good range to choose from across different budgets 🚿
Glad the aftersales support and communication stood out as well — that makes a big difference. Thanks for your kind words, it’s really appreciated 😊
Best wishes,
Elise
Excellent service
Excellent service, item received was exactly advertised and delivered as promised. 5 stars all the way.
7 april 2026
Antwoord van Big On Electricals
Hi Rob,
Really pleased to hear everything arrived exactly as expected and right on time ⭐
Thanks so much for the 5-star feedback — it’s genuinely appreciated 😊
Best wishes,
Elise
The item was faulty
The item was faulty
It’s installation was very complicated
I was told that I would have to resend the product back in order to establish that it was faulty before a new product could be issued
That was not acceptable to me in view of the labour costs involved and I ended up using the electronic board from my faulty extractor fan, which got the thing working
You should not be retailing these products if you cannot provide the appropriate level of support for their installation I will not be using your services again
5 april 2026
Antwoord van Big On Electricals
Hi Gregory,
We’re really sorry to hear about the difficulties you’ve had — especially with both the installation and the fault, we understand how frustrating that must have been.
To clarify, as part of our returns process, items do need to be sent back for inspection before we’re able to issue a refund or replacement. This ensures any faults are properly assessed by the manufacturer. The advice given by our team was in line with this process.
In terms of installation support, we’ll always do our best to help where we can, but for products like this we do recommend installation by a qualified electrician as they’re best placed to handle more technical aspects safely and correctly.
We do appreciate that returns can take time, which is why the option of returning the item for a refund and purchasing a replacement in the meantime was offered — to help avoid being without a working unit.
That said, we’re sorry this experience hasn’t met your expectations, and we do appreciate you taking the time to share your feedback.
Best wishes,
Elise
Antwoord van Big On Electricals
Hi Stuart,
Glad to hear the price was competitive and everything arrived quickly 🚚
Thanks for taking the time to leave your feedback — really appreciated 😊
Best wishes,
Elise
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