haart - Estate and Lettings Agents Enfield Reviews 

My sincere gratitude goes out to Tara(Enfield) , Sarah(Enfield) and Abi(head office) for their assistance in securing a rental property. Their professionalism, efficiency, and clear communication throughout the reference and tenancy agreement processes made the entire experience seamless. I truly appreciate your dedication to ensuring everything was handled smoothly.I am now looking forward to settle well into the property and am very pleased.Thank you once again for your excellent service!!

Booked a in-person house valuation back in March and they just didn't show up. No apology, not reach out. I called them and said "we had an appointment, and nobody showed up. Are they still coming?" The lady on the phone confirmed my appointment and could see who were appointed but didn't know why they failed to show. She said she would call us back to rearrange.... and just never did.

Months later, we booked them again to come on 20th July (we had called 4 other estate agents at the same time and just needed a range of updated valuations) Once AGAIN the called on the day to tell us "there was nobody available to do our valuation".... huh?

Haart Team at Enfield were excellent and professional to the highest level on their work and approach. They were really helpful and i was looking for property. Very dedicated, take customer interest at heart. They were patience and helped me through entire process. Taylan can't thank you enough and grateful!!!.

The team at Haart Enfield were great throughout the process — especially Devlin, who was attentive, professional, and kept everything on track. Communication was clear and timely, and the whole experience was stress-free. Highly recommend!

Absolutely shocking. There is one person left, apparently, in the entirety of North London who manages property rentals. Haarts charged me for months whilst not actually doing the management I paid them to do, ignoring my emails, not answering the phone - complete blank. When I eventually tried other regions within Haarts to see if I could speak to someone, I finally spoke to the North West London team, who were worse than useless. No response from emails, no response to calls. I found another agency, notified Haarts I was doing so, and then... (when they realised they would be losing the fee they were charging me for them to do nothing - nice work if you can get it), suddenly Judit, who is apparently a senior manager (useless - the brand is at least consistent), bothers to respond to an email! Only to tell me they will be charging me thousands of pounds, to 'leave' a company who has refused to do a single thing, despite charging me, for 4 months! You could not make it up. Avoid at all costs.

Back to one star - still no update from Kim Murray to any of my emails, and no response on here either. I am honestly stumped about how a company like Haart can have such abysmal customer service.

Securing a place wasn’t an easy ride looking at my situation at the time but from day one upon meeting Mr. Manda Donabi at the viewing, he was very patient, thoughtful and reassuring. Even when the process got daunting he kept pushing and with his massive assistance and professional skills, we are due to move into our new place in a few days. I’m really grateful to Manda and his team for making this move possible for me and my family. Cheers!

they took advantage of the fact that they didn't speak English well, they held the money and didn't want to return it anymoreO

These people scammed me. They took £400 “holding deposit” from me and after I proved them I have no unpaid credit they refused to refund my money and didn’t hold the house for me.

We usually receive our rent payments on 20th / 21st of every month. Yesterday 22nd May 2023 I checked my account no payment was made at all which was disgraceful. After calling to find out what has happened 30 minutes to an hour later a partial payment was made.

Our agreed rent is around £1900 and (Haart) only paid around £1,780 (which they are short of £120).

No one is getting back to me with this mistake on haart's side. Property management are not picking up the phone but just letting it go to voice message.

AVOID AT ALL COSTS TERRIBLE COMPLAINT PROCEDURE

Once we had the offer accepted on our property we were handed over to a move manager Lia Demetriou and She was absolutely fantastic! She kept us updated every step of the way, and if she didn’t have the answer she would go off and find out and come back to us as promised. She is a credit to the company and although there were elements of the process that were frustrating for us when things were delayed we felt she was doing everything she could to get things moving.

Total SCAMERS!! Never use this agency

I paid £300 holding deposit to this company on 13.01 to reserve a property.
The tenancy did not go ahead because of failed referencing ( my reference failed because i am getting paid cash ) even though i stated this before, my employer confirmed my workplace and my sallary to them, they were supplied with wage slips and yet it still was not enough for them. Every time i asked for explanation why was my reference failed i was told different things. I was told multiple times by them that the referencing agency decides to rent the property or not while reference agrncy stated the opposite
I have checked Shelter's guide to holding deposits.
They do not have a legal reason to keep my deposit.
They cannot keep a holding deposit if someone fails a referencing or credit check, as long as they gave you accurate information. I was not informed for the reason by writing from them. I was called untrustworthy, because I don’t get my salary through a bank payments. When i asked about my holding deposit i was told that they can’t give it due to failed referencing and if i want i can go i read the documents that’s been signed from me. On the document signed is stated that the only reasons that gives the right to retain my deposit are:
You provide false or misleading information during the application process. This may include, but is not limited to, failure to disclose CCs, incorrect statement of
employment or salary or your behaviour in providing us information.
You or any of your fellow tenants fails a Right to Rent check and does not therefore have the right to live in the UK
You or any proposed joint tenants withdraw from the
property for any reason that is not the fault of the landlord or ourselves.
You fail to take all reasonable steps to enter into a tenancy by the deadline for agreement where the landlord and ourselves take all reasonable steps.
Once i did read and see that there is no writing stated about failed reference I tried to contact them multiple times and every time i was told the same thing. ( I am not the person dealing with this kind of enquiries i will pass a message and get someone to contact you later ) i was laughed at and with hanged up phone on my face.
That was the worst experience in my life ever i was humiliated, lied to etc. And at the end they stopped answering any of my calls.
All of this was done by a state agent called Rogenta.

The worst, absolute disaster letting agent I have come across. I have had to submit formal complaints for the past 6 months to get them to carry out what they are supposed to do as part of the ‘full management letting package’ with no end in sight or conclusion to ongoing issues.

FRAUD-ENFIELD BRANCH-LANDLORDS BE WARNED!!
DO NOT give your property to this estate agent if you are a landlord. The complaints procedure is biased and condones the fact that the company does not follow government guidelines on verified ID checks with tenants. If you want scammers in your house who damage it and try to sue you on a repairs’ case then this is the agent for you. “Branch partner” simply means employee, probably with no DBS check, so theoretically you have no idea who “agent” actually is! Refusing to give the details of scamming tenants in your house, breaking it, selling voided insurance policy and supplying tenancy agreements of “unknowns” in your property, no sox month break clause and lie after lie. Never answers the phone which is constantly on divert. Oh and holding back the deposit so that their scamming mates/ tenants can try to sue you for 3 times the amount because you’ve missed the 30 day deposit registration period…Don’t be a fool. You’ve been warned.

Serhan Gencoglu was in charge of the renting of my property in Enfield. From day one he was extremely proactive and very professional in every sense. It was a nice experience after a not so good experience which I had with another local estate agency. We need more estate agents like him!

Excellent customer service always there to help you with your enquiries.

Joanne at Enfield very professional and always very helpful.

Have to say, I'm renting a flat at Enfield lock and since the beginning, all haart staff were very helpful and always willing to help me with my queries.
Last time I had an issue with my monthly payments and Joanne helped me a lot, Joanne was giving me an update every day about mu issue, and as well let me know when my issue was solved.

Joanne from Enfield haart always looks after our tenants and property in Wembley. When it comes to repair request, she is very helpful to find us good quotes and coordinate time with tenants to do the job. Our tenants are very happy with the service Joanne has provided, same for us as landlords. THANK YOU JOANNE and we highly appreciate your professional support!!