haart - Monmouth Estate Agents Reviews 

Avoid!! Beyond disappointed with the service received from Nicola & Haart Monmouth. I decided to book Haart in to complete a probate valuation on my late father’s property. To start the agent was 15/20 mins late which I can get over but without a call ahead was disappointing. After the valuation meeting, I was told I would be given the written valuation the following day. It’s now been 2 weeks since the valuation without any communication. I’ve tried calling them twice with the promise of a call back but I’ve still heard nothing. How a business can operate like this is beyond me. A total waste of time.

Haart Estate Agent Partner Job Role / Vacancies

I have learnt the hard way that this company are full of awful and poor tricks / tactic and do not pay even minimum wage. I have confronted them about it, but they do not seem at all interested.

Their partner role adverts across the country state the following:

"What is on offer to you?
£50000+ per year complete on-target earnings.
£25000 to £27500 Basic salary per year, dependent on experience.
Uncapped commission scheme.
A Company Car.
Career ‘Start-Up’ support and bonus structure.
Clear Career progression opportunities."

and then to go onto speak about company car allowances and start up bonuses etc.

What this advert should read is the following, as this is the truth that I have experienced and others have too.

Time: 08:30am – 18:30pm (10-hour days)
When: 5x days a week (every second Saturday with then one day off in the week)
Pay: £21,000 pre-tax so £1,553.30 after tax
Start-up bonus of £1080 for first month as there will be no commission
£100 per listing commission
£100 per sale commission
£25 per viewing commission

£21,000 per year, monthly take home is £ 1,553.30 after tax
Over 50x hours per week equates to just over £7.00 per hour post tax

The company put you through a 3x stage interview process, and then have to complete in person right to work checks and then at the last moment reduce anything in the initial advert down to the above.

I have done some asking around and this is the common experience for 99% of people who apply. If you have lots of experience, they will knock down the £27,500 to around £24k - £25k but no one has had any experience of it going over this. This is experience across 6 people who have interviewed for the roles across the UK.

There is no mention of a company car allowance and once you are past this point, it’s the company car or nothing.

It is a long process to make you feel valued and then at the last minute to knock you down. Very disappointed and let down by the dirty tactics to get you feel important and then pull out such as poor, degrading offer. Should they allow you to not fight for survival, they would get more out of an employee providing the ability to not have to fight to survive and then giving them the chance to earn more and flourish on top.

I confronted the company about it being illegal and their response was ‘that’s our final offer, take it or leave it’ and they don’t seem to see the legal implications of offering someone less than minimum wage. They constantly ducked and dived the sentence and wouldn’t respond to it directly.

I know that Hart have had an up and down reputation for a few years, but I had met a really good partner in their team and wanted to give them a chance. Elinor who was the regional manager had a background in law at university, but can’t seem to understand that £21,000 per year for 50 hours a week is effectively slave labour.

I just wanted to warn people against this ‘hybrid’ role that they advertise, so that you don’t get sucked in and realise that you’re engaged in slave labour.

Poor communication. Difficult to get hold of on phone ( not sure how people book viewings??). Poor levels of in branch staffing following the lockdown. Messages passed on from the concierge telephone number are ignored or not forwarded. Failed to put house onto the internet for 3 months having signed the paperwork. Branch manager doesn't return calls. Expensive when compared to others locally. Prepare to spell check your advertisements once they are online. Need I say anymore?