haart Reviews 

Recent experience with Haart Coventry branch . The worst experience would not purchase or sell a property with this company under any circumstances . Rarely do they answer the phone or on the rare occasion you get hold of someone they are unable to help and advise they will get someone to call back which took days. When finally get through to someone we are advised there is only one day available to view the property which due to having plans that day we decided to proceed with an offer without viewing which was accepted. They ask us for our personal details bank statements etc . But advise the seller accepts on the condition we view the property , we cancel our trip to make ourselves available . We then receive emails from Ben the estate agent who didn’t do the viewing to advise he was waiting confirmation from the seller but they had a second offer , and there would be a delay due to the only form of communication being email , which we know to be a lie as they advised us of telephone communication previously . After chasing and calling over 20 unanswered calls we finally get through and they advise they would call the seller and then call us back . An hour later they advise the seller has accepted the other offer .

A long story short . These things happen . However if the estate agent was clear and transparent we wouldn’t have sent over personal files . We wouldn’t have cancelled our trip . We would have kept viewing other properties . We wouldn’t have wasted hours chasing an estate agent that don’t answer their phone . An estate agent that lies and disregards a buyer .

Excellent service from Amber Ince at haart Doncaster

We have had an excellent experience with Amber Ince while purchasing a property through haart Doncaster.

From our first enquiry and viewing through to negotiating the purchase and having our offer accepted, Amber has been friendly, professional and genuinely helpful. Communication has been clear and prompt throughout, and she has made this part of the buying process feel straightforward and far less stressful than we expected.

We are still progressing through the conveyancing stage, but based on our experience so far, Amber absolutely deserves five stars. Thank you for all your Help :)

Thank you to Carlissa John for continuing to provide an exceptional service we are very grateful for you looking after our property your patience commitment and expertise does not go unnoticed. You are a great asset to Haart!

Booked a in-person house valuation back in March and they just didn't show up. No apology, not reach out. I called them and said "we had an appointment, and nobody showed up. Are they still coming?" The lady on the phone confirmed my appointment and could see who were appointed but didn't know why they failed to show. She said she would call us back to rearrange.... and just never did.

Months later, we booked them again to come on 20th July (we had called 4 other estate agents at the same time and just needed a range of updated valuations) Once AGAIN the called on the day to tell us "there was nobody available to do our valuation".... huh?

I rented a flat through Haart while waiting for my property purchase to complete. During that time, I paid my rent on time and provided a deposit just like any other tenant.
Once my property purchase was finalised, Haart failed to return both my tenancy deposit and the rent I had overpaid. Despite numerous emails, phone calls, and repeated attempts to resolve the issue, including contacting several managers, my money has still not been returned.
It is absolutely shocking that a company can treat customers this way. I have done everything required of me, yet I have been left out of pocket and completely ignored. I now feel I have no choice but to escalate the matter to Trading Standards and seek legal advice from solicitors.
I am extremely disappointed with the lack of professionalism, communication, and accountability shown throughout this process. Based on my experience, I would not recommend Haart to anyone.

Had an amazing smooth process with Haarts lettings and Haart property management. They made me feel so at ease renting out my property and explained the process to me. Would recommend

We are pleased with Haart Ely Maddison and her colleagues are helpful

Avoid this estate agent if you are buying or selling. The agent that showed us around the property could not answer any questions we had about the house, all we got was she didn't know. Made no effort to find out.
The lady also made us feel like time wasters when discussing what we were looking for, was more interested in telling us about her social life.
When we viewed a property for the second time, she had arranged for another couple to view ten minutes later without letting us know, which made the viewing very awkward.
There was no professionalism showed at any point, there was a very unbothered attitude to the agent, to the point we felt like we were stopping her from finishing early that afternoon.
Will never use this estate agent again.

Ben showed us around the property and was punctual, polite and knowledgeable. He was really friendly and answered all of our questions.

Ben has been fantastic throughout my house search. He took the time to understand what I was looking for and regularly sent through multiple property options that matched my requirements. He also kept in touch with regular check-ins, which made me feel supported and reassured throughout the process.

I’m really grateful for all of his help and guidance so far, and I’m pleased to have his support as I move forward with purchasing my new home.

Horrendous experience, terrible customer service. Ignored time and time again.

Jemima made my experience great
Nothing was too much trouble such a nice girl

BEWARE of LETTING SERVICE. If anyone is thinking of using haart to let your property, I suggest you think twice. The property management team never picks up calls and take a long time to response when you email them. Sometimes, they even ignore your email requests. They lied that they have good rating reviews for letting but if you look at the reviews, they are reviews for the sales team, not letting team.

I rented a property managed by Haart Derby and, unfortunately, my experience was very disappointing.
Throughout the tenancy, there were several maintenance issues that took around 11 months to be resolved. Communication was a constant challenge, with emails often taking weeks or even months to receive a response.
The lack of communication and customer service made what should have been straightforward issues unnecessarily stressful. As a tenant, I often felt ignored and had to repeatedly chase for updates.
To make matters worse, Haart repeatedly sent contractors to carry out repairs who either did poor-quality work or simply failed to turn up for scheduled appointments. This resulted in further delays and unnecessary inconvenience.
The situation continued after I moved out. It took nearly two months to receive my deposit back, largely due to delays and poor communication from Haart's side.
Overall, I found the service unprofessional, slow, and frustrating. Based on my experience, I would not recommend Haart Derby to prospective tenants looking for a responsive and reliable letting agent.

I would never recommend anyone to use Haarts even state agents. I sold my flat with them and they suggested I use their solicitors. What mistake that was, impossible to contact very unhelpful when you did. I came out of this with no monies what so ever all taken up in costs.i am 79 and really struggling with costs
Discussed.

I am extremely dissatisfied with the level of service provided. As a landlord, I expect accurate and reliable management of rental payments; however, I have experienced repeated errors in rent calculations, resulting in incorrect amounts being received and requiring me to repeatedly follow up to resolve these issues.

The lack of effective communication and proactive support has been particularly disappointing. Issues that should be handled efficiently have instead required significant time and effort from my side to rectify.

Overall, the service has not met the professional standards expected of a property management provider, and I would strongly encourage improvements in accuracy, communication, and customer support.

Nikki Rollins sorted my enquiry in five days, something one of her collogues could not/would not do in five weeks.
Good stuff Nikki.

Bad communication from haart croydon. Stuck into a 20 week contract with agents who dont answer emails or answer the phone. First 4 werks my property wasnt uploaded onto rightmove. I had to complain to head office as croydkn kept asking me for an epc certificate which i sent many times so unprofessional. I told haart im not happy with their service but no reply. I guess haart croydon wanted to get me tied into a contract with the intent to have leverage so i cant sell to anyone else without haart getting their piece of the profit. Dont waste your time with haart croydon you will be dissapointed. Ive given haart croydon 1 star but would prefer to gjve a sub zero rating.

Vicky and the team are amazing can’t do enough for us and sold out house within weeks All the team thank you from the Sunderland’s

We used Haart Chelmsford to get a valuation. They booked in a time and confirmed it but then changed it when the email came through. We decided to cancel as we couldn’t make that time and they were very keen to rearrange, very pushy saying they should have the chance to prove they were the best. A real sales push on me. We arranged for them to come at a different time but they called on the day and asked to come earlier. We said no as we were out but they showed up anyway and so our son showed them around. They assured him they would send the valuation over later that day. We never heard back and I called twice.
Pushy and arrogant is how they come across. Would not recommend. All other agents we used were helpful and professional.