Great product, can in a reasonable time frame from order. Driver was exceptionally friendly and couldn't be more helpful. Only feedback would be delivery window was all day, would be good to have a sh... Toon meer
Bedrijf heeft geantwoord
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Super fast delivery and great quality product. I ordered my good on a Tuesday and received my order the next day. Delivery driver was so respectful and considerate, helped me put away the order in my... Toon meer
Excellent service from start to finish. The website was easy to navigate, communication was fantastic, and any enquiries I had were answered promptly. I placed a large order for fencing materials, w... Toon meer
Honest review here. There's a few things that went wrong in the process - delivery date missed by a day (not the worst thing) - initial delivery was missing items - some battens were damaged... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
After gaining over two decades of experience in property development and refurbishment both in the UK and abroad, we have frequently encountered challenges in sourcing and ensuring timely delivery of necessary products. In light of this, we have taken it upon ourselves to address this issue. By leveraging our ability to purchase in larger quantities and utilizing the broad selling reach of the internet, we now offer a straightforward solution for consumers seeking to purchase top-quality Timber products at competitive prices.
Contactgegevens
2, Warrenwood Industrial Estate, SG14 3NU, Hertford, Verenigd Koninkrijk
- 01438 594600
- sales@halcyontimber.co.uk
- www.halcyontimber.co.uk
4,6
Uitstekend
363 reviews
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INCREDIBLE VALUE
The value you get for as high a quality of materials I received was pretty shocking (in a good way). Delivery was as streamlined as possible with zero complaints whatsoever, will absolutely be buying again!
23 april 2026
Antwoord van Halcyon Timber
Really pleased to hear you were happy with the quality and felt it was great value for money, and that delivery went smoothly. Thanks for such positive feedback, we really appreciate it and look forward to dealing with you again.
– The Halcyon Timber Team
Good service but deck boards had more…
Good service but deck boards had more faults than would have been expected
25 april 2026
Antwoord van Halcyon Timber
Thanks for your feedback, it’s appreciated.
I’m glad to hear you were happy with the service, but I’m sorry to hear the decking boards had more faults than expected. That’s not the standard we aim to provide, and we understand how disappointing that must have been.
We’ll make sure this is fed back to the team so it can be looked into properly.
– The Halcyon Timber Team
Antwoord van Halcyon Timber
Really pleased to hear you were happy with the quick and easy delivery. Thanks for taking the time to leave feedback.
– The Halcyon Timber Team
Antwoord van Halcyon Timber
Really pleased to hear you found the ordering process easy and that you were happy with the price and delivery. Thanks for the great feedback, it’s appreciated.
– The Halcyon Timber Team
Order got cancelled after 4 days of…
Order got cancelled after 4 days of chasing for ETA. Never received my order and got full refund. Really disappointing.
21 april 2026
Antwoord van Halcyon Timber
Sorry to hear about your experience with this order and the delay in getting an update, that’s clearly not the service we aim to provide. I understand how frustrating it must have been waiting without clear information, and I appreciate you taking the time to leave feedback.
– The Halcyon Timber Team
Fast delivery
Fast delivery, checked a duplication of order with me. Good communication. Will definitely use again.
20 april 2026
Antwoord van Halcyon Timber
Really pleased to hear you were happy with the fast delivery and that everything was checked through clearly with you. Thanks for the great feedback, we appreciate your support and look forward to dealing with you again.
– The Halcyon Timber Team
Antwoord van Halcyon Timber
Really pleased to hear you were happy with the product and the price, and that delivery arrived on time. Thanks for the great feedback.
– The Halcyon Timber Team
Great comms
Great comms, efficient process and very pleasant delivery driver! All good, thank you!
18 april 2026
Antwoord van Halcyon Timber
Really pleased to hear everything went smoothly and that you were happy with the communication, process, and delivery driver. Thanks for the great feedback.
– The Halcyon Timber Team
Antwoord van Halcyon Timber
Really glad to hear you were happy with the quality and the quick delivery. Thanks for the feedback.
– The Halcyon Timber Team
Timber
Very easy to talk to person that knows the trade ,and no problem with the delivery
13 april 2026
Antwoord van Halcyon Timber
Really pleased to hear that you found the team easy to deal with and that delivery went smoothly. Thanks for the great feedback, it’s appreciated.
– The Halcyon Timber Team
These guys went above and beyond
These guys went above and beyond, great company to deal with!
15 april 2026
Antwoord van Halcyon Timber
Really great to hear that, thank you. We’re glad you were happy with the service and appreciate you taking the time to leave such positive feedback.
– The Halcyon Timber Team
Very good materials
Very good materials, no much damage when delivered.
But the contact number online isn't working, email through the online "email button" isn't working. Basically can't get updates after purchase.
Request for call me before arrival during can't call through the customer service, but the driver didn't call and a little bit rude .
It delivered at 5th working days, it is a little bit long, specially when can't get any update information. Really recommend to make customers service numbers working.
Over all. I am happy with the purchase.
Thanks, kind regards
10 april 2026
Antwoord van Halcyon Timber
Thanks for your honest feedback, it’s really appreciated.
I’m glad to hear you were happy with the materials and overall purchase. I’m really sorry to hear about the issues you had getting through to us and the lack of updates around delivery, as well as the driver not calling as requested. That’s not the experience we want for our customers, and I understand how frustrating that must have been.
We’ll definitely look into the contact issues and delivery communication to make sure this is improved going forward.
Thanks again for your order and for taking the time to leave a review.
– The Halcyon Timber Team
Antwoord van Halcyon Timber
Really pleased to hear you were happy with the service and found the team helpful. Thanks for the great feedback.
– The Halcyon Timber Team
Antwoord van Halcyon Timber
Really glad to hear you found us easy to deal with and reliable. Thanks for taking the time to leave the feedback, it’s appreciated.
– The Halcyon Timber Team
Failed to deliver the no phone response…
Failed to deliver the no phone response tock nearly a week to return money
6 april 2026
Antwoord van Halcyon Timber
We’re sorry to hear you were unhappy with your experience.
After reviewing your order, it was placed for a postcode outside of our delivery area. As soon as this was identified, the order was cancelled and a full refund was issued immediately from our side.
Refunds can take up to 5 working days to appear back in your account, depending on your bank’s processing times, which may explain the delay you experienced.
We apologise for any inconvenience caused and appreciate your understanding.
Delivery was late
Delivery was late . It was moved back a day and then came at the end of the nextday rather than being prioritised. Have not been able to carry out work when needed due to this.
5 april 2026
Antwoord van Halcyon Timber
Thanks for your feedback, and we’re sorry the delivery delay caused disruption to your plans.
We understand how frustrating it is when work is held up, and we apologise that your delivery was moved back and then arrived later than expected the following day. We do our best to manage orders as quickly as possible, but on very busy periods delays can unfortunately occur due to driver availability and routing constraints.
That said, we appreciate this isn’t the experience you expected, and we’re sorry for the inconvenience it caused.
– The Halcyon Timber Team
Poor quality
From 50 pieces i only use around 40 as the rest were broken.
The delivery driver was very rude and grumpy , he left everything at 07:00 am in front of back garden door without saying anything and he left .
4 april 2026
Antwoord van Halcyon Timber
Thanks for your feedback, and I’m really sorry to hear about your experience.
We’re disappointed to hear that some of the items arrived damaged and that the delivery service fell short of expectations. That’s not the standard we aim for, and we’ll be looking into this with our delivery team to understand what happened.
We do also apologise if the driver came across as rude ,all deliveries should be made professionally and courteously, and we’ll be addressing this.
If you haven’t already, please get in touch with us directly so we can resolve the issue with the damaged pieces for you.
– The Halcyon Timber Team
Amazing service
Amazing service, delivery was fast and the customer service were extremely helfull.
2 april 2026
Antwoord van Halcyon Timber
Really glad to hear you were happy with the service and that everything arrived quickly. Thanks for the kind feedback.
– The Halcyon Timber Team
Excellent communication from ordering…
Excellent communication from ordering to delivery!
3 april 2026
Antwoord van Halcyon Timber
Really pleased to hear the communication was clear from order through to delivery. Thanks for taking the time to leave a review.
– The Halcyon Timber Team
Antwoord van Halcyon Timber
Thanks for the feedback, really glad you were happy with the overall service.
– The Halcyon Timber Team
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