Great product, can in a reasonable time frame from order. Driver was exceptionally friendly and couldn't be more helpful. Only feedback would be delivery window was all day, would be good to have a sh... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Super fast delivery and great quality product. I ordered my good on a Tuesday and received my order the next day. Delivery driver was so respectful and considerate, helped me put away the order in my... Toon meer
Excellent service from start to finish. The website was easy to navigate, communication was fantastic, and any enquiries I had were answered promptly. I placed a large order for fencing materials, w... Toon meer
Honest review here. There's a few things that went wrong in the process - delivery date missed by a day (not the worst thing) - initial delivery was missing items - some battens were damaged... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
After gaining over two decades of experience in property development and refurbishment both in the UK and abroad, we have frequently encountered challenges in sourcing and ensuring timely delivery of necessary products. In light of this, we have taken it upon ourselves to address this issue. By leveraging our ability to purchase in larger quantities and utilizing the broad selling reach of the internet, we now offer a straightforward solution for consumers seeking to purchase top-quality Timber products at competitive prices.
Contactgegevens
2, Warrenwood Industrial Estate, SG14 3NU, Hertford, Verenigd Koninkrijk
- 01438 594600
- sales@halcyontimber.co.uk
- www.halcyontimber.co.uk
4,6
Uitstekend
363 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
No indication the timber I wanted was…
No indication the timber I wanted was not in stock. I’m still waiting for it.
2 april 2026
Antwoord van Halcyon Timber
Apologies for the inconvenience caused. Due to the high volume of orders we process on a daily basis, it’s not always possible for stock levels to update instantly, and on occasion items can be ordered that are temporarily out of stock.
As mentioned in our recent email to you, we are currently awaiting this stock and will arrange delivery as soon as it arrives.
We appreciate your patience and apologise again for the delay
Great product shame about the delivery.
The delivery driver just left the sand and sleepers on the communal green at the front of the house instead of the back as requested. As were a middle terrace we had to move 800 ton of sand and half a dozen sleeps manually ourselves down the road
31 maart 2026
Antwoord van Halcyon Timber
Thank you for your feedback. We’re glad you’re happy with the product itself.
We do apologise that the delivery didn’t meet your expectations. All our deliveries are curbside, meaning the driver will bring goods as close to the property as possible. When a house is set back from the road, it is unfortunately the customer’s responsibility to move the items from the curb to the property.
We do make this clear in our delivery emails and on our website, and we’re sorry if this wasn’t fully understood. We appreciate you taking the time to leave a review and hope the timber and materials meet your needs.
– The Halcyon Timber Team
Great service
Good prices, excellent quality; order made at 4.30pm and received a call at 8am next day to arrange delivery.
Delivery was prompt and helpful.
Well done!
31 maart 2026
Antwoord van Halcyon Timber
Really glad everything went smoothly, from ordering to delivery. Thanks for sharing your experience—we appreciate it.
– The Halcyon Timber Team
Antwoord van Halcyon Timber
Glad you’re happy with the timber, price, and delivery. Thanks for the 5 stars and for taking the time to leave a review.
– The Halcyon Timber Team
Great communication
Great communication, rapid delivery and excellent quality of product. Now my go to company for anything timber.
26 maart 2026
Antwoord van Halcyon Timber
Really pleased to hear you’re happy with the communication, delivery, and product. Thanks for making us your go-to for timber—we really appreciate it.
– The Halcyon Timber Team
“A great company with competiHome renovationtive…
“A great company with competitive prices. The order was delivered quickly and on time. There were a few minor issues, but they were resolved promptly and professionally. Overall, I’m very satisfied with the service.”
29 maart 2026
Antwoord van Halcyon Timber
Thanks for the feedback. Glad the order arrived on time and that any minor issues were sorted quickly. We appreciate you taking the time to share your experience.
– The Halcyon Timber Team
Antwoord van Halcyon Timber
Thanks for the kind words. Really pleased the delivery went smoothly and that our team made a good impression.
– The Halcyon Timber Team
Antwoord van Halcyon Timber
Thanks for the feedback. Really glad the service was quick and everything went smoothly. We appreciate you taking the time to leave a review.
– The Halcyon Timber Team
Solid quality panels
Solid quality panels, delivered with speed and a smile, fabulous.
Thank you
22 maart 2026
Antwoord van Halcyon Timber
Thank you for your kind review and for choosing Halcyon Timber! We’re pleased to hear that you were happy with the quality of our panels, our speedy delivery, and the service from our team. I’ll be sure to pass your feedback on to them, they’ll really appreciate it. Thanks again for your support, and we look forward to helping you again in the future.
— The Halcyon Timber Team
Antwoord van Halcyon Timber
Thank you for your kind review and for choosing Halcyon Timber! We’re pleased to hear that you think so highly of our company. I’ll be sure to pass your feedback on to the team, they’ll really appreciate it. Thanks again for your support, and we look forward to helping you again in the future.
— The Halcyon Timber Team
Very easy to deal with
Very easy to deal with, kept updated on delivery and came on time. Thank you again
19 maart 2026
Antwoord van Halcyon Timber
Thank you for your kind review and for choosing Halcyon Timber! We’re pleased to hear that you found us easy to deal with, appreciated the delivery updates, and that your order arrived on time. I’ll be sure to pass your feedback on to the team, they’ll really appreciate it. Thanks again for your support, and we look forward to helping you again in the future.
— The Halcyon Timber Team
Antwoord van Halcyon Timber
Thank you for your kind review and for choosing Halcyon Timber! We’re pleased to hear that you were happy with our communication, the quality of our products, and our timely delivery. I’ll be sure to pass your feedback on to the team, they’ll really appreciate it. Thanks again for your support, and we look forward to helping you again in the future.
— The Halcyon Timber Team
Good stuff good price
16 maart 2026
Antwoord van Halcyon Timber
Thank you for your kind review and for choosing Halcyon Timber! We’re pleased to hear that you found our pricing competitive and were happy with your experience. I’ll be sure to pass your feedback on to the team, they’ll really appreciate it. Thanks again for your support, and we look forward to helping you again in the future.
— The Halcyon Timber Team
Antwoord van Halcyon Timber
Hi,
Thank you for your review. We’re sorry to hear there was an issue with your delivery. We always aim for a smooth experience, so I’ll make sure to pass your feedback on to our team to help us improve. We appreciate your patience and hope to assist you more smoothly next time.
— The Halcyon Timber Team
Prompt delivery and competitive pricing
11 maart 2026
Antwoord van Halcyon Timber
Hi,
Thank you for your kind review and for choosing Halcyon Timber! We’re pleased to hear that our delivery was prompt and our pricing competitive. I’ll be sure to pass your feedback on to the team, they’ll really appreciate it. Thanks again for your support, and we look forward to helping you again in the future.
— The Halcyon Timber Team
Everything was straight forward from…
Everything was straight forward from order to delivery
5 maart 2026
Antwoord van Halcyon Timber
Hi,
Thank you for your kind review and for choosing Halcyon Timber! We’re pleased to hear that everything from your order to delivery was straightforward. I’ll be sure to pass your feedback on to the team, they’ll really appreciate it. Thanks again for your support, and we look forward to helping you again in the future.
— The Halcyon Timber Team
Great timber at a great price and…
Great timber at a great price and fantastic customer service
2 maart 2026
Antwoord van Halcyon Timber
Hi,
Thank you for your kind review and for choosing Halcyon Timber! We’re really pleased to hear you were happy with both the quality of our timber and our customer service. I’ll be sure to pass your feedback on to the team—they’ll really appreciate it. Thanks again for your support, and we look forward to helping you again in the future.
— The Halcyon Timber Team
Good price fast delivery.
2 maart 2026
Antwoord van Halcyon Timber
Hi Lee,
Thank you for your review! We're glad to hear you were happy with the price and the fast delivery. We really appreciate your support and hope to help you again soon.
— The Halcyon Timber Team
Order query quickly resolved with a phone call.
Due to a minor online issue I had to contact the company to resolve a bit of confusion generated by my on line order. The member of staff I talked to was polite and professional and quickly rang me back with the explanation of the issue confirming the order was complete and processed.
26 februari 2026
Antwoord van Halcyon Timber
Hi Anthony,
Thank you for your review. We're pleased to hear the issue with your order was resolved quickly and that our team were able to assist in a polite and professional manner. If you ever need any help in the future, please don’t hesitate to get in touch.
— the Halcyon Timber team
Second time - just as good
Having had a very good experience a few weeks ago, I had no hesitation in ordering again from this supplier. Once again prices were very competitive including delivery and the delivery itself was excellent. The driver put the bags down exactly where required and was very helpful. Would definitely recommend.
26 februari 2026
Antwoord van Halcyon Timber
Hi Aaron,
Thank you for your kind review and for choosing Halcyon Timber again! We’re really pleased to hear you had another great experience with us and that our prices and delivery met your expectations. I’ll be sure to pass your feedback on to the driver as well, they’ll really appreciate it. Thanks again for the recommendation, and we look forward to helping you again in the future.
— The Halcyon Timber Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.