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Hannells Reviews 

865
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I cannot recommend Hannells (Alvaston) enough!! The staff team, including Eliza and Joe, are fantastic! They organised house viewings into one condensed day, they kindly did that of their own accord... Toon meer

Beoordeeld met 5 van de 5 sterren

Bonnie was on time, very friendly, knowledgeable of our area and recent sales of local properties. There was no sale pitches just to the point of actuall costs depending on what package we decided to... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Heather James was excellent. I would have engaged Hannells to sell my property based on Heather, however the fee was high compared to my current agent so I remained with them. I can't speak highly eno... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Very slow start after making it clear I was out to sell… I had found a property and my sale was dependent on securing… Steve who valued and took photos was lovely… But then the processes in pl... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Makelaars
  2. ook in
  3. Eigendomsbeheerder
  4. Makelaardij

Geschreven door het bedrijf

We’re Hannells – an award-winning, family-run estate and lettings agency proudly serving the people of Derby since 2003. With six friendly, local branches and a dedicated lettings office, we’re here to make moving home a genuinely enjoyable experience. From free valuations, sales and auctions, to mortgages, solicitors, insurance and lettings – we offer everything under one roof, all delivered by a team who truly care. What makes us different? We treat our customers as people, not numbers. That personal touch, combined with local knowledge and a real passion for what we do, has helped us become Derby’s top-selling agent year after year. With thousands of five-star reviews and many national awards under our belt, we’re incredibly proud of the trust our community places in us – and we work hard to give back through local events and charity support. If you’re thinking of moving, we’d love to help you have a truly positive, personal and memorable experience.


Contactgegevens

Promotion box for Hannells

Book Your Free Sales Valuation Here!

Thinking of selling? We're here to help! Book your valuation here.

4,8

Uitstekend

TrustScore 5 uit 5

865 reviews

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4,8

Alle reviews

(865)

655 reviews in de afgelopen 12 maanden

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Perfect

Communication, advice, friendliness
Expertise of the team.
Cost

19 juni 2026
Logo Hannells

Antwoord van Hannells

Hi Shane!

Thank you for your review of your valuation experience with Jo and the Chaddesden team.

We're pleased to see that you found them to be friendly, knowledgeable and good value for money. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here, thank you for trusting Hannells with the sale of your property. The team look forward to finding a buyer and getting you moved!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Hannells in Alvaston were great when it…

Hannells in Alvaston were great when it came to selling the house, which sold within days of it being listed. Several people managed this. A big thank you to Heather, our initial contract, Amy and then Debbie, who played a big part when liaising with our buyer and providing me with updates. I can highly recommend them.

25 juni 2026
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Antwoord van Hannells

Hi Steven!

Thank you for your brilliant review of your moving experience with Heather, Amy, Debbie and the Alvaston team.

We're pleased to see that they were able to secure a buyer within days of it being listed and that overall you were very happy with the service provided. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here, thank you for trusting Hannells with the sale of your property. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren
Logo Hannells

Antwoord van Hannells

Hi Paul!

Thank you for your review of your valuation experience with Rebecca and the Chellaston team.

We're pleased to see that you found her to be both professional and friendly. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and if there's anything more we can do to help, please feel free to get in touch!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Prompt reaction to request

Prompt reaction to request, polite and friendly staff, excellent service

26 juni 2026
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Antwoord van Hannells

Hi Tracey!

Thank you for your review of your valuation experience with Jo and the Chaddesden team.

We're pleased to see that you found them to be prompt, polite and friendly. The team pride themselves on delivering a top service and will be delighted to see your comments,

On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Tara 10/10

Tara - Allestree branch was really helpful through the whole process. Great service and gave us everything we needed

26 juni 2026
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Antwoord van Hannells

Hi Jamie!

Thank you for your review of your moving experience with Tara and the Allestree team.

We're pleased to see that you found Tara to be really helpful throughout the process and that she provided a great service. The team pride themselves on delivering a top service and Tara in particular will be delighted to see your comments.

On behalf of everyone here at Hannells, thanks again for your positive feedback. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 4 van de 5 sterren

Sam is very personable and passed on…

Sam is very personable and passed on all relevant information

24 juni 2026
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Antwoord van Hannells

Hi Jayne!

Thank you for your review of your valuation experience with Sam and the Mickleover team.

We're pleased to see that you found Sam to be personable and passed on all the relevant information. The team pride themselves on delivering a top service and Sam in particular will be delighted to see your comments.

On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Great Estate Agents…

Very pleased with the service from Hannels Littleover. Competitively priced and had excellent communication and support from beginning to end. Would recommend Hannels to anyone considering selling as we were very inpressed

25 juni 2026
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Antwoord van Hannells

Hi Gary!

Thank you for your review of your moving experience with the Littleover sales team.

We're pleased to see that you found them to be competitively priced and provided excellent communication and support from start to finish. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we hope we can be of service to you again in the future should you have any property needs!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Always Ready To Help

Very helpful staff ,always ready to talk other phone and prompt reply to emails.

25 juni 2026
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Antwoord van Hannells

Hi billybons!

Thank you for your review of your valuation experience with Aaron and the Chellaston team.

We're pleased to see that you found them to be helpful and always replied promptly to emails. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here at Hannells, thanks again for your positive feedback. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Brilliant to associated with Hannells…

Brilliant to associated with Hannells who are very professional and helpful. Always go that extra mile Thankyou

25 juni 2026
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Antwoord van Hannells

Hi Brian!

Thank you for your review of your moving experience with the Chellaston sales team.

We're pleased to see that you have found them to be professional, helpful and always go the extra mile. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future should you have any property needs!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

A good agency to deal with

A good agency to deal with - good communication throughout

23 juni 2026
Logo Hannells

Antwoord van Hannells

Hi Penny!

Thank you for your review of your moving experience with the Chellaston sales team.

We're pleased to see that you have found them to be a good agency to deal with and have provided good communication throughout. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future should you have any property needs!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

I always had very clear and…

I always had very clear and compassionate responses when contacting any member of the team.

23 juni 2026
Logo Hannells

Antwoord van Hannells

Hi David!

Thank you for your review of your moving experience with Aaron and the Chellaston team.

We're pleased to see that you always received clear and compassionate responses from every member of the team and that you felt the service was worthy of 5-stars. The team pride themselves on delivering great results for their clients and will be delighted to see your comments.

On behalf of everyone here, thank you for trusting Hannells with the sale of your property. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Excellence

Professional, personable, relaxed & gave me complete confidence they would do their very best if given the listing.
I had 5 agents through and Hannells stood above in all areas.

23 juni 2026
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Antwoord van Hannells

Hi Andrew!

Thank you for your review of your valuation experience with Bonnie and the Allestree team.

We're pleased to see that you found her to be professional, personable, relaxed and that we stood above in all areas compared to the other 4 agents. The team pride themselves on delivering a top service and Bonnie in particular will be delighted to see your comments.

On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and if there's anything more we can do to help, please feel free to get in touch!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Within 2 days of the house going on the…

Within 2 days of the house going on the market with Hannells it was sold. This was after 6 months of marketing by another estate agent with 7 or 8 viewings and very little feedback

23 juni 2026
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Antwoord van Hannells

Hi Mark!

Thank you for your review of your moving experience with Aaron and the Chellaston team.

We're pleased to see that after having been on the market for so long with another agent, the team were able to secure a buyer within 2 days of listing with Hannells. They pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we wish you a smooth and steady journey towards exchange and completion - you're in great hands!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Highly recommend

Highly recommend. Great communication and keeping me up to date with everything. Answered all my questions, supportive and advised where needed.

22 juni 2026
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Antwoord van Hannells

Hi Joss!

Thank you for your review of your moving experience with Sara and the Chaddesden team.

We're pleased to see that you felt they communicated well, answered all your questions, supported you and provided advice where needed. The team pride themselves on delivering a top service and will be delighted to see your comments.

On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we hope we can be of service to you again in the future should you have any moving needs!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Lovely visit and with short notice

Lovely visit and with short notice
I really appreciate it
Thanks

20 juni 2026
Logo Hannells

Antwoord van Hannells

Hi Norman!

Thank you for your review of your valuation experience with Bonnie and Allestree team.

We're pleased to see that we were able to get out to on short notice and you felt that the visit was lovely. The team pride themselves on delivering a top service and will be delighted to see your comments.

on behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and if there's anything more we can do to help, please feel free to get in touch!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren
Logo Hannells

Antwoord van Hannells

Hi Steve!

Thank you for your review of your valuation experience with Rebecca and the Chellaston team.

We're pleased to see that you found the service provided worthy of top marks and that Rebecca was enthusiastic. The team pride themselves on delivering a top service and Rebecca in particular will be delighted to see your comments.

On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope we can be of further service should you decide that now is the time to get moving!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Agent valuation of property

Agent was thorough, professional and had excellent understanding of the market.

18 juni 2026
Logo Hannells

Antwoord van Hannells

Hi Angela,

Thank you for your review of your valuation experience with Bonnie and the Allestree team.

We're pleased to see that you found her to be professional, thorough and had an excellent understanding of the local market. The team pride themselves on delivering a top service and Bonnie in particular will be delighted to see your comments.

On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

We had a honest valuation.

We had a honest valuation.
Oliver informed us of the process, selling, buying costs involved.
Very impressed

19 juni 2026
Logo Hannells

Antwoord van Hannells

Hi John!

Thank you for your review of your valuation experience with Oliver and the Littleover team.

We're pleased to see that you found Oliver to be honest, thorough and that overall you were impressed with your meet. The team pride themselves on delivering a top service and Oliver in particular will be delighted to see your comments.

On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 4 van de 5 sterren

Staff have been very helpful and quick…

Staff have been very helpful and quick to act. They are friendly and polite and have helped us at each step so far. My only criticism is the 15 minute viewings which feel quite rushed for what is the most expensive purchase you will usually ever make, but otherwise they have been great.

18 juni 2026
Logo Hannells

Antwoord van Hannells

Hi Customer!

Thank you for your review of your moving experience so far with Jess and the Chaddesden team.

We're delighted to hear that you found the team helpful, friendly and responsive throughout your property search. Providing clear communication and support at every stage is something we work hard to achieve, so it's great to know this has been your experience.

We also appreciate your feedback regarding viewing times. We understand that purchasing a property is a significant decision, and whilst appointment lengths are often influenced by demand and scheduling requirements, we recognise that some buyers may prefer additional time to fully explore a property.

On behalf of everyone here at Hannells, thanks again for your positive feedback and we wish you all the very best with your move!

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

Beoordeeld met 5 van de 5 sterren

Hannells friendly and helpful agent.

We booked Hannells to give us a standard house valuation for Probate purposes, as we had a previous good experience with them over a neighbours property. The agent, Bonnie, was very friendly and easy to talk to. She measured each room in the house and discussed other properties for sale in the area in order to give us a fair comparison. Her valuation was sent to us very shortly after her visit.

11 juni 2026
Logo Hannells

Antwoord van Hannells

Hi Ann!

Thank you for your brilliant review of your valuation experience with Bonnie and the Allestree team.

We're pleased to see that you found Bonnie friendly, easy to talk to and followed up promptly. The team pride themselves on delivering a top service and Bonnie in particular will be delighted to see your comments.

On behalf of everyone here, thank you for inviting Hannells to provide you with a valuation and if there's anything more we can do to help, please feel free to get in touch.

Kind regards,

Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...

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