Harbor Freight Tools Reviews 

I'm honestly upset, I bought a band saw from HF a few years ago, great saw. Over the last 12 months they changed the brand of band saw's they sell and stopped stocking the very specific blades for this saw. This is either a pitiful way of trying to get me to buy a new saw, or you just don't give a rats ass about your long term costumers-

Bought a jumpstart kit for the winter and used it last week in the first real cold spell of the season.i suspected my battery was getting weaker as it was dragging a bit. The device was the 1000 watt w/ 750 cc(cold cranking)amps. After charging the unit after purchase it worked well enough. I actually bought the undersized model as it wasn't designed for a 5.8l engine but I jumped it 3x on one charge before fading on the forth. I intend to return it and get the larger model. And have since replaced my battery.

If you choose to purchase machines, you had better check the box before leaving the store. I purchased a Bauer orbital edge/spindle sander and had no need for the spindle for a few months. Then I went to set it up and the backing plates were missing! Store manager said i need receipt or pay $40 to replace! BS, It wasn't my fault the parts were missing! Never going there ever again. NO SUPPORT ON THIER OWN PRODUCTS! I even tried to order on line, nope, no parts available! HARBOR FREIGHT SUCKS!!!!!!

I will no longer be purchasing items from Harbor Freight after my last payment on my credit card. Synchrony Bank is the worst! They are not even accredited by the BBB. Absolute worst credit card experience I have ever had.

Best spot for paint tools and more. A bit pricier than online but they are always available on pick up

I purchased a PITTSBURGH Gear Oil and Fluid Pump for about $16.00. It did not fit the gear oil container that I received later that week. I took the pump back to Harbor Frieght to exchange it or get a refund. Of course they asked for my receipt, I didn’t have it but showed them my credit card statement showing the purchase. They stated without a receipt they won’t do anything.
I’ll NEVER go to another Harbor Freight again over a $16.00 item. Petty.

Shopping the store with family and went to look at an angle grinder on sale. As I pulled it off the shelf down low, the box was opened and everything fell out onto the ground. Despite it not being my fault it fell to the ground, I picked everything back up and set it on the shelf so that it was obvious the box was opened. I grabbed a brand new one and took a look at it to decide if I wanted to purchase and then to find out what accessories I needed to go with it.

When we got to the checkout, the store manager or that is what her tag said was behind the cashier and said to give us the one we opened and had taped it up. When we explained that it was opened and fell out and she was lucky we even picked it up, she rolled her eyes and said sure. They kept everything we had gone there to buy and lost out on the 1800 generator I was going to buy this weekend.

Go look at the cameras and verify your facts before you accuse a customer of something! Will never buy from Harbor Freight unless that person is fired!

Baught a welder for a project car. Had a year in the box. Opened it to try and use it and the is crap. The shilding gas line in the machine is not working. Called the no support and got just that no support. I have bought about 12,000.00 in the past year there and will never step inside a harbor freight again. Since I have a boat anchor now, I will tear it apart and fix it myself. Have bought tools that had parts stolen from them and was told tough luck.

The sales people sure know how to manipulate unsuspecting women into things they don't need like telling them they need a fast track membership, and an extended warranty again they should not upsale to a mentally challenged person ..taking advantage of a person like that is a shame..Piss poor salesmanship...
THIS HAPPENED IN PUEBLO CO.

This company has been sending me unsolicited mail, despite NEVER shopping here (I don't even live in the US!).
I contacted their customer service email to notify them I'd been issued a receipt. The senior associate Maria assured me the email address was likely entered by error and assured me she had removed it from their system. Yet, I'm continuing to receive marketing emails! I'm reluctant to click on unsubscribe in case of phishing (hence why I emailed them instead).

In conclusion, very disappointed that I'm receiving unsolicited emails and have reported the business

The manager Sydney at the Westport Rd location was extremely rude to me, and she consistently escalated tensions. She looks to be maybe 20. She talked over me like a high school teenager. Told me VERY RUDELY "I told you it has to be the same item, it can't just be a free-for-all!" (she, in fact, did not say this, like not even a little bit, not even anything similar) and "You're just mad because I told you no!". This after she failed repeatedly to be clear with me about a return I was trying to make, changing her parameters around what I could and couldn't do literally 5 times.

I bought Flux Core Welding Wire because I ran out of wire on a weekend and my local weld shop was closed .I bought a 2 pound roll just to finish the job. I expected mediocre quality honestly .I was blown away at how well the Warrior Flux Core Wire ran for me.I just returned and bought a ten pound roll .

Love this location and the personable cashier, ANGELA, that engages with customers like an old friend. She smiles, chats and processes the transaction all in one motion.
I purchase multiple items and yet never had an issue returning anything on the 90 day policy.
Their computers are updated for easy transactions and purchases are connected to the rewards program by your phone number for easy access and look-up.
Recently, I signed up for the yearly subscription that entitles the consumer more discounts and greater sales promotion. Awesome.
Also, when an item is returned, their computer system credits my credit card immediately not like other merchants where the credit shows up days later.
Keep up the great work team!

Item purchased on 10/3/2025 and not used or opened.
Took to the store (#13 Las Vegas) few days later with receipt, driver's licence and card used for purchase.
When atempted to return cashier, manager and store manager ALL demanded a phone number.
I refused and called HF customer service.
Spoke to someone named Iein (he refused to provide any other ID information) and Meagan.
Both claimed that phone number is required for return AND store can refuse return for ANY REASON whatsoever.

Bought battery run lawn mower May 10, 2025. On June 10 th battery needed to be replaced. On Oct 7 mower ran for 2 minutes and then couldn’t get the motor going. The store and i determined that the charger was working and battery fully charged. They had been stored in my home. The mower was stored in a shed. No extended warrantee purchased. The store offers no service at all. Mower cost 269.99. Then learned battery 129.99 and charger 49.99 had to be purchased additionally. Tax 27.

Purchased an oscillating tool this past June, it lasted two jobs and broke. For the record it’s now October. Harbour freight refused to replace or refund the cost of the tool. It was just outside the 90 day warranty. Bauer brand ain’t it. I’ve never had a power tool die this fast before. I’ll be shopping at Lowe’s or online now for sure.

I will never buy from Harbor freight again after being treated like crap.

10yr+ loyal customer of Harbor Freight across multiple states where I have property rentals. I purchased Harbor Freights most expensive top of line brand new 18" gas powered Portland chainsaw to cut down 2 x 30ft trees on a property. This was a big project, involving hiring of boom lift, and tons of costs to make the day go smoothly. I used an electric craftmans 12 inch chainsaw to cut branches upwards and then going to use Harbor Freight for the stump on way down. Craftsman got me up no problems and Portland BRAND NEW saw would not even start! I've used many chainsaws before and I followed the Portland instructions to the tee, actually using dedicated 50:1 chainsaw fuel (92 octane and no ethanol) in order to get the perfect first start. The so called easy start did not start at all. All attempts to start it failed and the entire day was ruined. This was clearly a manufacturer issue. Returned it to Harbor Freight Sandy Utah store and got screwed for a $37 restock fee!?? wtf! They said I could have bought a $70 protection plan to save me the $37 fee, go figure out that one! SCAM

Contacted corp office and Snr Associate customer service, Maeghon, stuck policy in my face. Lets review the BS policy:

1. Harbor freight corp office decided in their internal meetings that they would like to pass on the cost of faulty, dead on arrival products, to the customer, to increase their margins rather than make sure the customer gets the product they need for the job. Why is it the customer's fault? The manufacturer needs to pay 100% of this. Why exchange for another crap Portland when their quality control is this bad, risking me paying $1k of dollars for it to only fail again?
2. I did actually look at exchanging it for a different brand and the other products were all worse or smaller size that would not do the job. Why is it my fault that Harbor Freight merch assortment team has NO VIABLE OPTIONS to chainsaw a 19" trunk tree!
3. how does Harbor Freight you equate buying a $70 protection plan to save me from paying $37 fee???!!! Why does that make sense??!!
4. This Harbor Freight caused issue cost me $1k as I need to reschedule and rehire all my tree cutting equipment and personnel.

Another lost customer! Never Portland. Never Harbor Freight. I can buy the same products on Temu for half Harbor Freight costs, let alone Walmart or Vevor!

Go craftsman or any tool that stands by their gear with lifetime warranty!

I ordered a CENTRAL MACHINERY 20 lb. Pressurized Abrasive Blaster from Harbor Freight. It seemed like a good price so I figured even if it's not that sturdy, if I get a few dozen good uses out of it, then it would be good enough, and lesson learned.

The instructions to assemble it are not correct, if assembled in the order shown, you physically cannot complete the assembly. Luckily I am mechanically inclined and I figured out the correct procedure and eventualy got it assembled. I have not used it yet, because the air input is a simple threaded inlet and not a quick connect compression fitting as is normal for pressurized air tools and components. So now I need to go order a quick connect adapter for it. It looks sturdy enough for occasional home use. Time will tell.

Hola
La tienda de la 79 st y la 27 ave del nw en Miami es un dolor de cabeza porque tienen más de una caja y tienen los letreros que dicen cashier,pero solo utilizan una y hasta para devolver productos y he ido y mejor no les he comprado nada porque toma mucho tiempo,así que a mi opinión funciona muy mal.

I've been customer purchasing from Harbor Freight for many years, but I refuse to buy anything else from them because of a hypocritical situation that occurred today. When I go there to browse or shop for a specific tool, they are always trying to get me to sign up for Inside Track Club Membership, which costs an extra $29.00 for one year, to get additional discounts on their products.

This came after years and years of them soliciting me for my phone number and email address so that they can send me those discount coupons. Well, low and behold, I finally gave them my information in order to get the discount coupons emailed to me.

But today, something really weird happened. I returned an unused and unopened item to one of their stores, and got a note from the cashier saying that they might not honor any more of my returns. He made sure that the note was read before he gave it to me. The reason he gave was that I have returned too many items within a certain timeframe, and this put out a red flag in their system.
I feel like this was highly hypocritical because every time I purchase something there, the cashier always makes it a point to tell me that I can return it within 30 days for a full refund or exchange if it hasn't been used.

My problem with this whole scenario is that I have never returned anything to Harbor Freight that I had already used. The only things I ever return are things that I haven't used and I always return them back in their original packaging with my original receipt. After getting that note today, it felt highly hyprocritical because I have never returned anything that they couldn't immediatley put back on the shelf and sell to another sucker.

The note I was given reads as follows:

"Dear Customer,
This return has been approved, however, a warning code was returned, and future returns or exchanges may not be accepted.

Your return acitivity report (RAR) may help you understand the reason for the decision. You can obtain a copy by visiting wwwtheretailequationcom

If you prefer, a customer service agent can be reached at 1-866-585-6465 (Monday-Friday, 8am-5pm PST)."

This is an insult and I hope someone from Harbor Freight reads this review. You people are hypocrites. You solicit sales telling customers that they can return the items, then when we do it, we get these insulting flags and notes from your system in front of other customers in your store.
Quite frankly, I will never ever shop at Harbor Freight Tools again, and in these tough economic times, you really ought to be ashamed of allowing a policy such as this to insult loyal customers. I mean, how much can you really save by doing this? If your leadership is allowing this, you have poor leaders who obviously doesn't care about running customers away from a crowded and competitive tool marketplace.

I'm sure I'm not the first person to receive a flag like this, and if you keep doing this, it will certainly drive customers away and put you out of business becasuse your tools are cheap and are of lower quality, anyway. The nerve of you to insult customers that bring back products unused, and threaten to not take future products back when they have not been used and if the customer has a receipt. Shame on you and I look forward to seeing you go out of business.