Harbour lifestyle is a good company, we ordered a awning from them they had it delivered within two weeks .They had people to install it, delivered and fitted at the same time. the guys Nathan and Ki... Toon meer
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Customer service is non existent. So called tech experts talk out their butts. Have no idea what they are talking about. Bordering on rude. Have issues with a malfunctioning modem they supply. Expect... Toon meer
The first 2 years with Harbour ISP were faultless. Always excellent speeds (even faster than my stated plan). Then I don't know what happened. Some pretty serious outages (lasting over a day in some c... Toon meer
I’ve been a skymesh customer with harbour isp for about 3 years, the service used to be good but now you only get 1.04 mbps download speed and 0.84 mbps upload speed for about $190 a month with consta... Toon meer
Bedrijfsgegevens
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Great internet, phone and mobile service for your home or business from a 100% Aussie home-grown nbn service provider. Since 2005, Harbour ISP has worked with industry-leading technology partners to deliver high quality, competitively priced broadband ...
Contactgegevens
2850, Mudgee, Australië
- www.harbourisp.com.au
4,2
Goed
23 reviews
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Hello, I strongly Advise you stay away from this company as I spoke to them...6 months ago, I was asking for internet, and they didn't explain to me things properly, now they send me messages with fake charges and debt collectors...I have reported them to the consumer fairs of Victoria and they will not see a cent from me. They didn't provide me with any service and I cancelled a no contract deal after 1 day...because didn't explain what was going on and said yes etc. On top of that they try and charge you exaggerated late fees etc...and when I try to speak to them over the phone they reject me. They have no knowledge of good business practices. Thanks
26 juni 2020
Review zonder uitnodiging
Strongly advise that you stay away from…
Strongly advise that you stay away from Harbour ISP as an internet provider!!! Small company that is too busy penny pinching rather than focusing on growth by providing a good service. We had a problem with our internet service for weeks. It was mentioned by their own support staff that the modem is possibly at fault, we were advised that they will send a new modem but first required permission from management. From then on I can only assume management did not want to replace our modem, so this problem dragged out for weeks with multiple phone calls, hours of our time then telling us to get an electrician to replace our internal line. We did so at our own cost only to find out a week later it was the modem all along. I expected a sincere apology from Harbour ISP and a good credit on our account to rectify the issue. Sadly I get a call from the “Customer Service Manager” filled with attitude saying that us paying for the electrician is not their problem even though it was under their instruction and not actually the fault!!! A simple fix of swapping the modems out early rather than try to blame everything else including our TV, phones and computer. Then having a second chance after weeks of next to no internet to fix this by offering a good will credit to cover our costs and payments to them during this period, Harbour ISP were rude and not interested in making this very poor experience any better.
I would NOT recommend you sign up with Harbour ISP as once you have an issue they don’t seem to care about any form of customer satisfaction but more than happy to bill you while you have issues!!!
4 november 2019
Review zonder uitnodiging
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