Hassle Free Boilers Reviews 

This company has really gone downhill for the last 4+ years. We used to be contacted every year to arrange a date for the annual service then they suddenly stopped. I had to get in contact with them to chase for servicing ever since. My boiler hasn’t been serviced since 2022 and that only happened after I realised it hadn’t been serviced in 2021 and got in touch with them. When the boiler stopped working last December and we had no heating or hot water it was a chore trying to get a response but eventually I managed to be told they couldn’t send anyone as they were extremely busy. We ended up solving the issue with the help of Google. I also asked for a service on the boiler as it hadn’t been serviced since Jan 2022 and was told I would be contacted with a date but no contact since. All attempts to get through have failed and all emails have received no answer. It’s ridiculous how this company can continue to take monthly payments but not provide any service to its customers, disgusting!

In line with the other reviews my experience is also awful. Hassle free boilers do not live up to what is stated in their contract. They do not answer the phone or respond to emails. I had to get my boiler fixed externally and stuck in a contract with HFB. They don’t have any accountability.

Don't ever use this company, my boiler has been broken down for a month and still no engineer, no one answers the phones or emails, the company is a complete scam!

Do not use this company avoid at all costs we have had no heating or hot water for a month. They do not ever answer the phone and hardly ever reply to emails.
I don't know how they are allowed to trade, we are in the process of suing I had to pay over £300 to get my boiler fixed, as they don't reply to emails or phone calls.
Hassle free my arse.

Worst service company ever.

This company is indicative of the British service industry, but this company takes the biscuit. Very quick to take your cash and very slow to react to issues. If anyone is seeking to use them I suggest you don't as you will be wasting your time. Crap as an organisation and personnel.

Dont use this company our boiler keeps loosing pressure {on going issue for 4 months} . Despite 3 visits fron engineers it as still not been fixed and nobody will answer any emails about this , decided now to get it fixed externally so stopped all future payments
will se them on court

Since installing rhe boiler this company have been abysmal. The Installation wasn't problem free. Since them they have been awful ... cannot get hold of them via email, telephone , messages nothing to book a yearly service in. No ones answers or gets back to you . It's disgraceful!! They quick enough taking the money each month though . I wish i had never gone with them ans read the reviews first .
Any potential new customers look else where steer clear !!!!

My daughter has been trying to get in touch for months and months. No reply to emails and can never get through on the phone. Appalling customer service. Don't use them

Shocking customer service no contact or reply to messages
Called and emails multiple times an engineer came to my house to complete boiler service he advised that my boiler needs an upgrade
I have been waiting for contact for months
Emailed and called for update no one is responding
It’s been a nightmare from beginning
Will never recommend to anyone

Appalling customers service. I cannot get hold of anyone left multiple messages and emails my carbon monoxide alarm was going off so had no heating or hot water as had to switch off the boiler and they didn’t care. Haven’t had a service in 2 years ! Do not touch them - awful company worst I’ve ever dealt with.

Absolutely disgraceful company we have a 7 week old baby in the house and a boiler which is not working properly and after weeks of calling and having to pay for some work ourselves even though it should be covered we finally get someone on the phone to explain the issue to be told they will have to arrange a engineer to come out and still nothing!! Wouldn’t recommend to my worst enemy!!
We are now seeking legal advice!

Had not hot water and heating since December they were supposed to send engineer out on the 23rd December and did not show up I have emailed them 10 times and numerous phone calls and they still have not responded we have been paying them direct debit for the last 10 years very poor service they should be shut down

Have been trying to contact them since beginning of December by phone, email amd thier contact form to arrange a boiler service,
Have had no response but they are still taking my direct debit on time.

Absolutely appalling service. Avoid like a plague!!!!

No communication
No reply to emails
Constant answer machines

This is the worst company that we have ever had to deal with! They do not answer phones or reply to emails. We have had a boiler with them for 7 years under one of their schemes where we pay monthly for boiler servicing and repair. We have now not had hot water since mid November , we have 3 children living at the house who have not been able to wash in hot water since November, it is now the middle of January. We have sent countless emails to them asking for them to come and fix the problem they all go ignored, We have even contacted the CEO!! Guess what ignored! We are unable to even get an alternative plumber to fix the boiler as we are tied into a contract with hassle free boilers ( the irony of that name) At this stage we are at out whit's end and simply do not know what do do. We cannot express strongly enough how poor the customer service is with this company. Do not use for anything associated with your boiler !!!!!! I phoned an alternative boiler company this morning who offer the same service, they answered the phone instantly were extremely helpful and horrified at the poor service we are experiencing form Hassle free boilers. Oh how I wish I have not gone with Hassle free boilers ! 4 weeks with no water and they simply ignore the emails and calls!!!!!!

Shockingly poor aftersales and emergency cover. Phoneline has very limited opening hours and e-mail responses are hit and miss.

Initial service was efficient and great. I'd pray that your boiler doesn't get a problem, but that will not happen. Boilers, area valves, existing pipes, and much more can and will go wrong over the course of your agreement with HFB.

They are not hassle free. I wonder whether their name is in breech of the Trades Description Act?

Hassle free boilers are now known as Koze Group. I pay our direct debit to Ecovision who dissolved the business in December 24. I’ve cancelled our Direct Debit and we are looking for support elsewhere, will try to recoup money paid to HFB via their other business.

This Company has not paid my invoice that has been past due since the 1st of November

If I could give them a zero rating I would but won’t let me no hot water for 6 weeks been out three times to change parts still not working emailed phoned no response calls never answered or cuts you off awful service now boiler making an awful noise worse than before

I have reported that my boiler is leaking. They have tried to arange with Valliant team for engineer visit, Valliant team said I would have to pay for the repair and when I explained that I am with Hasslefreeboilers and with a plan I should not be paying anything. I have to be back and forts with the 2 companies. I was never able to speak to someone even trying different options. They have replied to my emails 3 x but then from Tuesday I have not had any response. Now you cant even acces their website. My boiler is still leaking and waiting to be repaired. They should have been servicing my boiler yearly with my plan but only serviced it once and this is when I reported a fault in 2017. Very very disappointed with their service.