Hays Travel - Alnwick Reviews 

678
TrustScore 5 uit 5

4,9

60 Bondgate Within, NE66 1JD Alnwick, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Katie. We have dealt with Katie on previous bookings. She has always been very friendly and helpful and kept us up to date with progress. Very professional.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We always deal with Sasha In the Alnwick branch always so helpful with advice.she has sorted our tickets for our New Zealand trip at Christmas couldn’t ask for better service.such a pleasure to have h... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Sasha was an amazing, knowledgeable sales consultant who know exactly what I was looking for. She went out of her way to find me the best possible deal for my holiday. All I can say is Amazing serv... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My friends attended the branch directly to book a holiday whilst I was struggling to book mine online with difficulty. At short notice, the Hays staff member agreed to assist, and the whole process wa... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Reisbureau
  2. Cruiseorganisator
  3. Cruisereisbureau
  4. Culturele rondleidingen
  5. Geldwisselkantoor
  6. Reiszoekmachine

Geschreven door het bedrijf

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contactgegevens

  • 60 Bondgate Within, NE66 1JD, Alnwick, Verenigd Koninkrijk

  • 01665465026

4,9

Uitstekend

TrustScore 5 uit 5

678 reviews

5 sterren
4 sterren
3 sterren
2 sterren
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4,9

Alle reviews

(678)

120.653 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

As lhave already said in the original…

As lhave already said in the original reply,lwas very pleased with the attention and professionalism of the staff Alnwick when l was booking my holiday.

16 januari 2026
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Antwoord van Hays Travel - Alnwick

It was lovely booking your holiday for you, i hope you have an amazing time when it comes around. Thank you for booking with me!

-Ellie

Beoordeeld met 5 van de 5 sterren

Efficient

Efficient, friendly. helpful staff.

14 januari 2026
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Antwoord van Hays Travel - Alnwick

Hello,

Thank you for leaving me a lovely review, i hope you have a wonderful holiday! Thank you for booking with us again!

-Ellie

Beoordeeld met 4 van de 5 sterren

The friendliness and knowledge of the…

The friendliness and knowledge of the staff was exceptional. No matter when I came into the office, the assistance was really positive. The guidance I received could not be replicated by booking on line.

18 januari 2026
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Antwoord van Hays Travel - Alnwick

Hello,

Thank you for sharing your experience, it was a pleasure booking your holiday for you i hope you have an amazing time when it comes around!

-Ellie.

Beoordeeld met 5 van de 5 sterren

Great service, very informative and attentive!

From the minute I enquired with Nathan at Hays Travel Alnwick he was attentive and informative from the get go. Nathan found us a great variety of holidays showing me a good range of options for the budget we had in mind. Once we had chosen our holiday Nathan was excellent at showing us what was included in our package, full of knowledge and very helpful with any questions we had whilst booking.
The booking process was simple and easily done over the phone with an email confirmation in minutes.
Over all Nathan was very helpful, informative and knew exactly what we were looking for I’d definitely use Nathan for future bookings. Thank you!

16 januari 2026
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Antwoord van Hays Travel - Alnwick

Thank you for your lovely review! Hope you have a lovely holiday!

Beoordeeld met 5 van de 5 sterren

Friendly staff who do all they can to…

Friendly staff who do all they can to make booking a holiday a pleasant experience.

17 januari 2026
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Antwoord van Hays Travel - Alnwick

Thank you for taking the time to leave lovely feedback.. I will let Ellie know :)

- Rebecca

Beoordeeld met 5 van de 5 sterren

Good experience

I successfully booked a holiday yesterday with Nathan at the Alnwick Hays Travel branch.
Nathan was very professional and knowledgeable. He listened to my requests and tried his very best to meet them. He showed patience and commitment. Thanks Nathan, looking forward to my holiday.

16 januari 2026
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Antwoord van Hays Travel - Alnwick

Thank you for your lovely review! hope you have a lovely holiday!!

Beoordeeld met 5 van de 5 sterren

Excellent experience from the minute we…

Excellent experience from the minute we walked through the door. Very friendly and competent adviser who helped us consider several alternatives before booking our holiday. We returned at a later date to collect our tickets and on that occasion our check in process was handled very efficiently. Brilliant service from start to finish and now looking forward to our trip

7 januari 2026
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Antwoord van Hays Travel - Alnwick

Thank you for the lovely feedback! We can't wait to hear all about your trip :)

Beoordeeld met 5 van de 5 sterren

Madeira trip. Rebecca was prompt and efficient

Rebecca was prompt and efficient, understood what was required and sorted it out quickly, this is the second time we’ve used Hayes in the last few months.

6 januari 2026
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Antwoord van Hays Travel - Alnwick

Thank you so much for taking the time to leave this lovely review! Time to have a nice relaxing holiday. You will love Madeira.
-Rebecca

Beoordeeld met 5 van de 5 sterren

Excellent

Excellent. Very knowledgeable staff. Made the booking process easy.

12 januari 2026
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Antwoord van Hays Travel - Alnwick

Thank you for the lovely review, I will pass this on to Rebecca.

Beoordeeld met 5 van de 5 sterren

Great service

Great service

8 januari 2026
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Antwoord van Hays Travel - Alnwick

Thank you so much for your review! I hope you enjoy your holiday.

Beoordeeld met 5 van de 5 sterren

Great service

Katy was very good. She listened to my requirements and found a combination of flight package at a very good price. Saved me lots of time. 👍🏻

3 januari 2026
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Antwoord van Hays Travel - Alnwick

Thank you for the lovely review!! I hope you have an amazing time away :)

Beoordeeld met 5 van de 5 sterren

Very professional experience thanks to…

Very professional experience thanks to sasha who looked after us.
Its a very relaxed branch we have used hays Alnwick numerous times and have always had a brilliant experience.
Many thanks hays Alnwick.

3 januari 2026
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Antwoord van Hays Travel - Alnwick

Thank you for booking your holiday with us! I will pass your kind words on to Sasha when she is next in.

-Ellie

Beoordeeld met 5 van de 5 sterren

Holiday to Rome

Listened to what we wanted. Took the budget in mind. Pleasant and professional

19 december 2025
Logo Hays Travel - Alnwick

Antwoord van Hays Travel - Alnwick

Thank you for the lovely review, I will pass the positive feedback onto Nathan! :)

Beoordeeld met 5 van de 5 sterren

Newmarket Holiday

Sasha at the Alnwick Branch is very friendly and really helpful.

18 december 2025
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Antwoord van Hays Travel - Alnwick

We are so happy to hear that you found Sasha helpful and friendly. We appreciate your positive feedback. - I will let her know :)

Rebecca

Beoordeeld met 5 van de 5 sterren

Sasha couldnt have been more helpful…

Sasha couldnt have been more helpful and so pleasant.

18 december 2025
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Antwoord van Hays Travel - Alnwick

We are so happy to hear that you had such a wonderful and pleasant experience. Thank you for your positive feedback; we appreciate it, I will let Sasha know :)

-Rebecca x

Beoordeeld met 1 van de 5 sterren

Hayes Money Card-Never again

I got a Hayes Money card
Was told it was really easy to use! I Kept getting an error message security details incorrect. Then the card was locked! No way to contact anyone! Absolutely dreadful! If I could give no stars I would!! I will not be using a Hayes travel card again. I am waiting for someone to get in touch! Not holding my breath! I am in Poland and having to use my own visa card!

15 december 2025
Review zonder uitnodiging
Logo Hays Travel - Alnwick

Antwoord van Hays Travel - Alnwick

Thank you for taking the time to leave us some feedback. I am sorry to hear that your card is not as easy to use as you thought. I have tried to give you a call this morning, if you could get in contact, we can help you through this.
Hope you are having an amazing time in Poland.
Thank you, Rebecca.

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