Rebecca was very pleasant and helpful who has helped find many lovely holidays for us.she makes your visit to Hays feel like day one of your holiday. Everything is arranged for us so no more stress.... Toon meer
Bedrijf heeft geantwoord
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I went to book flights to Canada, a flight from Calgary to Ottawa and then home to Edinburgh from Ottawa via Toronto. The flights were with WestJet and at the time of booking nobody was aware of loo... Toon meer
Bedrijf heeft geantwoord
Summer took everything that I asked for into account and always got back to me quickly in a kind and friendly manner.
Bedrijf heeft geantwoord
The fact that because the Hays girls are local to Berwick upon Tweed, I was able to talk about what I was looking for for a short break whilst one of the girls dropped her child off for the school... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
31 Marygate, TD15 1AT, Berwick, Verenigd Koninkrijk
- 01289318078
5,0
Uitstekend
1K reviews
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danielle was what made it great she was…
danielle was what made it great she was brilliant and organised everything professionaly and with a welcoming character and smile she is a credit to this company
8 augustus 2026
Antwoord van Hays Travel - Berwick
Thank you for the lovely review :)
1st class service from the girls at…
1st class service from the girls at Berwick the listened to what we were looking for and met our expectations. Credit to your company
6 augustus 2026
Antwoord van Hays Travel - Berwick
John Patterson,
Thank you for your wonderful feedback! We are so pleased to hear that our team in Berwick listened to your needs and met your expectations. We appreciate your kind words.
Kind Regards
Hays Travel Berwick
Antwoord van Hays Travel - Berwick
Thank you Susan for your kind comments.
Hays Travel Berwick
I went to book flights to Canada - WestJet
I went to book flights to Canada, a flight from Calgary to Ottawa and then home to Edinburgh from Ottawa via Toronto. The flights were with WestJet and at the time of booking nobody was aware of looming strike action by WestJet staff. My flight was cancelled and this impacted on the other flights
The staff at Hays Travel kept me informed all the way and will do so until I receive a full refund from the airline.
Thank you Hays Travel staff Berwick upon Tweed
29 juli 2026
Antwoord van Hays Travel - Berwick
IAIN TURNBULL,
We're so glad to hear our team provided excellent support during such an unexpected and challenging situation with your flight cancellation. We understand how disruptive these events can be, and we appreciate you acknowledging our efforts to keep you informed and assist with your refund. Thank you for your kind words.
Kind Regards
Hays Travel Berwick
Antwoord van Hays Travel - Berwick
Thank you so much for such a lovely review
Was in your Berwick branch
Was in your Berwick branch , booking a city break , girl was super friendly and professional sorted everything out , transfers , airport parking. Would definitely come in again
3 augustus 2026
Antwoord van Hays Travel - Berwick
Thanks for your review Neil, happy to get you all booked :)
Antwoord van Hays Travel - Berwick
Ahh our pleasure Bev :)
Antwoord van Hays Travel - Berwick
Thank you for your review :)
Shawni was pleasant welcoming and…
Shawni was pleasant welcoming and friendly
She was helpful and guided us through the booking with patience and professionalism
2 augustus 2026
Antwoord van Hays Travel - Berwick
Thanks for your review Brian!
As always holiday all sorted no hassle
As always holiday all sorted no hassle. Staff amazing x
1 augustus 2026
Antwoord van Hays Travel - Berwick
Always a pleasure Zoe :)
Always a happy atmosphere
Always a happy atmosphere with girls who know their product and only too happy to help
24 juli 2026
Antwoord van Hays Travel - Berwick
Thank you for the lovely review :)
Friendly and professional
Friendly, helpful staff, willing to do extra to support the customer
30 juli 2026
Antwoord van Hays Travel - Berwick
Thank you for your lovely review :)
Great service over the phone Danielle…
Great service over the phone Danielle was so helpful in organising my flights and overnight hotel. This was done swiftly and everything booked with ease
30 juli 2026
Antwoord van Hays Travel - Berwick
Ian Drummond,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was helpful in organizing your flights and hotel swiftly and with ease.
Kind Regards
Hays Travel Berwick
No matter when I call the girls there…
No matter when I call the girls there always happy to help even with my demanding brother haha they are used to him now so welcoming and friendly and give a few options of what looking for
1 juli 2026
Antwoord van Hays Travel - Berwick
Thank you for the lovely review Carol :)
Superb service
Superb service. Shauni ( apologies if I’ve spelled that incorrectly) was wonderful.
27 juli 2026
Antwoord van Hays Travel - Berwick
Thank you for the lovely review Carolyn, pleasure getting you booked :)
Tamara was very helpful and explained…
Tamara was very helpful and explained everything about the holiday to a tea and I highly recommend hays travel and thank U for your service on the holiday surprise for my wife.
16 juli 2026
Antwoord van Hays Travel - Berwick
Thank you for the lovely review :)
Sophie was very helpful and helped me so much a asset to your company
The staff member was very helpful and helped me so much as asset to the company
23 juli 2026
Antwoord van Hays Travel - Berwick
Tracey Fuller,
Thank you so much for your wonderful feedback! We are so pleased to hear that our staff member was very helpful and provided excellent assistance.
Kind Regards
Hays Travel Berwick
Staff remember your name from previous…
Staff remember your name from previous bookings and are really helpful to what your needs are can’t thank them enough for the service they provide
23 juli 2026
Antwoord van Hays Travel - Berwick
Mr William Hutchison,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that our team consistently provides such helpful and personalized service. We truly appreciate your kind words.
Kind Regards
Hays Travel Berwick
Amazing as always
22 juli 2026
Antwoord van Hays Travel - Berwick
Thank you so much for your kind feedback a pleasure as always.
Hays Travel Berwick
Friendly staff make booking a holiday…holiday haven
Friendly staff make booking a holiday so easy.
14 juli 2026
Antwoord van Hays Travel - Berwick
Angela,
Thank you for your wonderful feedback! We are so pleased to hear that our team made booking your holiday a smooth and easy experience.
Kind Regards
Hays Travel Berwick
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