It is lovely to have the reassurance of Hays booking our travel then we know it is done correctly. The consultants in the Berwick branch are so helpful and caring with our arrangements, it is a pleasu... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Spoke to Becky who was so polite and knowledgeable and handled our cruise booking with aplomb.The staff at Berwick branch are all excellent and make the customers life so easy
Rebecca was very pleasant and helpful who has helped find many lovely holidays for us.she makes your visit to Hays feel like day one of your holiday. Everything is arranged for us so no more stress.... Toon meer
Bedrijf heeft geantwoord
I went to book flights to Canada, a flight from Calgary to Ottawa and then home to Edinburgh from Ottawa via Toronto. The flights were with WestJet and at the time of booking nobody was aware of loo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
31 Marygate, TD15 1AT, Berwick, Verenigd Koninkrijk
- 01289318078
5,0
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Sophie was very helpful and helped me so much a asset to your company
The staff member was very helpful and helped me so much as asset to the company
23 juli 2026
Antwoord van Hays Travel - Berwick
Tracey Fuller,
Thank you so much for your wonderful feedback! We are so pleased to hear that our staff member was very helpful and provided excellent assistance.
Kind Regards
Hays Travel Berwick
Staff remember your name from previous…
Staff remember your name from previous bookings and are really helpful to what your needs are can’t thank them enough for the service they provide
23 juli 2026
Antwoord van Hays Travel - Berwick
Mr William Hutchison,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that our team consistently provides such helpful and personalized service. We truly appreciate your kind words.
Kind Regards
Hays Travel Berwick
Amazing as always
22 juli 2026
Antwoord van Hays Travel - Berwick
Thank you so much for your kind feedback a pleasure as always.
Hays Travel Berwick
Friendly staff make booking a holiday…holiday haven
Friendly staff make booking a holiday so easy.
14 juli 2026
Antwoord van Hays Travel - Berwick
Angela,
Thank you for your wonderful feedback! We are so pleased to hear that our team made booking your holiday a smooth and easy experience.
Kind Regards
Hays Travel Berwick
Always great as usual.
21 juli 2026
Antwoord van Hays Travel - Berwick
Thanks for the lovely review Fred :)
Excellent professional service
The staff member who dealt with my bookings; Summer was excellent. Her professional experience made the booking process as smooth as it could be.
19 juli 2026
Antwoord van Hays Travel - Berwick
Thank you for your fab review Kim :)
Girls are always super friendly and so…
Girls are always super friendly and so helpful wouldn’t book a holiday anywhere else!
19 juli 2026
Antwoord van Hays Travel - Berwick
Thank you for the lovely review :)
Very helpful and didnt feel pressured
12 juli 2026
Antwoord van Hays Travel - Berwick
Thank you for the lovely review :)
Came in later on a Friday and we…
Came in later on a Friday and we weren't sure where we wanted to go. Your rep was very patient with us and we ended up booking somewhere. She didn't push the budget or something we didn't want. Great experience!
11 juli 2026
Antwoord van Hays Travel - Berwick
Thank you so much for your lovely review. We are so pleased you had such a lovely experience.
All the staff were very helpful in…
All the staff were very helpful in keeping us updated while we considered our holiday options.
15 juli 2026
Antwoord van Hays Travel - Berwick
Thank you for the lovely review :)
Antwoord van Hays Travel - Berwick
Thank you for the lovely review :)
Spur of the moment holiday
We phoned in with details of what we wanted for our holiday. Sophie sorted everything out for us and suggested better flights to lengthen our holiday experience.
Popped into the shop to pay...all sorted.
15 juli 2026
Antwoord van Hays Travel - Berwick
Aw thankyou for your review Lorna, It was lovely to get you booked on your magical holiday :)
Helpful, friendly service
We booked a family holiday through the Hays Travel branch in Berwick. Due to unforeseen circumstances, 3 people could not attend. The staff in Berwick were brilliant at explaining our options and ultimately co-ordinating with Easyjet holidays to obtain proof of no show for our travel insurance. Really, really helpful in a difficult situation.
29 juni 2026
Review zonder uitnodiging
Antwoord van Hays Travel - Berwick
Viv C,
Thank you for sharing your positive experience. We are so pleased to hear that our team provided excellent support and coordination during a difficult situation. We appreciate your kind words.
Kind Regards
Hays Travel Berwick
The Berwick staff are friendly
The Berwick staff are friendly, helpful and professional and nothing is to much trouble to them.
12 juli 2026
Antwoord van Hays Travel - Berwick
Duncan,
Thank you for your wonderful review! We are so pleased to hear that our team was friendly, helpful, and professional. We always strive to provide excellent service.
Kind Regards
Staff were very helpful and friendly
Staff were very helpful and friendly. You are greeted by name on entering and they remember your preferences regarding mobility.
11 juli 2026
Antwoord van Hays Travel - Berwick
Irene,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such a helpful and friendly experience, remembering your preferences.
Kind Regards
Hays Travel Berwick
Holiday 27
Just returned from another great holiday and went into my local hays travel to let the girls know what we thought of the new hotel and ended up booking for next year with Danielle who was so helpful and knew what I wanted and even booked my airport parking £35 cheaper than I had saw online. Very pleased with the service I received.
3 juli 2026
Antwoord van Hays Travel - Berwick
Thank you for leaving your review :)
Great experience
It's always a pleasure going into Hays in Berwick, the girls are always very helpful and pleasant
10 juli 2026
Antwoord van Hays Travel - Berwick
Ah its so nice to get such a lovely review, thank you so much
Antwoord van Hays Travel - Berwick
Thank you so much for your lovely review, we really appreciate it
Brilliant service and completion in a…
Brilliant service and completion in a very short timeframe. Thank you Sophie
10 juli 2026
Antwoord van Hays Travel - Berwick
Thank you for leaving such a lovely review we really appreciate it
This is the first time we have used a…
This is the first time we have used a travel agent for 20 years, and Rebecca was so helpful answering all our questions.We were so pleased we actually bought 2 holidays.
7 juli 2026
Antwoord van Hays Travel - Berwick
Thanks for your review :)
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.