Hays Travel - Birtley Reviews 

Imogen was fantastic sorted exactly what we wanted from the Birtley branch

Friendly staff, very professional. I have recommended Hay's in Birtley to all our friends. The staff go above and beyond.

All the team at Hays travel Birtley went above and beyond to help us. They Tailor make our holiday to Japan taking in all our requirements and made us feel at ease as they were all very polite and friendly whilst remaining professional at all times

We were greeted by Molly who was very helpful and once we decided on a destination she looked at all different ways to help keep to our budget. Ended up booking the holiday we wanted there and then so good.

Hays Birtley are always excellent at helping us book our holiday and are very friendly

The service we received at the Birtley branch was excellent.
Imogen was very friendly polite and professional.
Well done Hays Travel

Lovely helpful staff and no questions are to silly for them prompt replies

A very friendly service, great knowledge about the break i was thinking about. Booking was easy, and all options were discussed. Would definitely use this branch again

All staff members were excellent giving both time and information to allow us to make an informed decision on our holiday destination.

The service I received from entering and leaving was first class. Felt comfortable and not stressed, no pressure to by buy anything extra ( insurance, currency, seats).

The agent was professional in the way the booking was dealt with, explaining everything, answering any questions I asked, ie airport parking and it was cheaper than the ones I had checked.

It is good way to start our holiday, hassle free, all within the budget,flights and seats,hotel and car parking.

The Service was very good

We love using the Birtley shop as Molly is always attentive, taking down our holiday requirements and then a few days later giving us some options so that we can choose which option works for us. We did all the staff in Birtley to be friendly , helpful and they always return our calls .

Very good experience,so easy from beginning to end.
Imogen was so nice.
We always booked with hays travel but recently been
Booking on line,found it very stressful,so thankyou hays travel for still being there

Staff very pleasant and welcoming.Although we had been to the resort before we were given new info.All together a pleasant and professional experience.

As always, Imogen and the team at Birtley managed to secure another long haul reservation for me and this time at very short notice!

Imogen is so patient and I’m sure goes above and beyond to be so helpful in meeting the holiday spec I’d like.

The Birtley store team is always friendly and welcoming; and as a customer I’ve always felt comfortable in visiting the store.

Many thanks once again to Imogen in putting together another exceptional long haul holiday for me.

Great staff, matched online price, quick and efficient

Always a pleasure to go into my local branch and book holidays. Staff are so helpful and knowledgeable, customer service is always impeccable. Thank you girls in Birtley Branch.

Excellent one on one service

Fantastic as always. Welcoming and professional staff for booking holidays, flights or sorting currency. Can’t single out member of staff - they are all amazing, know their customers and provide amazing in store and after care experience, taking all the stress out of planning.