All the team at Hays travel Birtley went above and beyond to help us. They Tailor make our holiday to Japan taking in all our requirements and made us feel at ease as they were all very polite and fri... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The service I received from entering and leaving was first class. Felt comfortable and not stressed, no pressure to by buy anything extra ( insurance, currency, seats). The agent was professio... Toon meer
Bedrijf heeft geantwoord
We use Hays Travel Birtley at least twice a year to book holidays the staff are always brilliant. Molly who helped arrange our latest holiday, also arranged our last trip and remembered where we wen... Toon meer
Bedrijf heeft geantwoord
We love using the Birtley shop as Molly is always attentive, taking down our holiday requirements and then a few days later giving us some options so that we can choose which option works for us. We... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
4 Arndale House Durham Road, DH3 2PG, Birtley, Verenigd Koninkrijk
- 0191 4106677
4,9
Uitstekend
542 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Jill was excellent i knew where we…
Jill was excellent i knew where we wanted to go and she got us the best price
28 april 2026
Antwoord van Hays Travel - Birtley
Thank you for the lovely review, it was my absolute pleasure to get you booked up !! Thanks Jill and the team
Very pleasant staff and holiday sorted…
Very pleasant staff and holiday sorted very professionally and quickly by lovely young lady Molly. Thank you.
23 april 2026
Antwoord van Hays Travel - Birtley
Thank you for your lovely review! It was a pleasure to book your holiday, I hope you have a lovely time away :) Thanks, Molly
Very helpful staff
Very helpful staff, dedicated to find the best price and the best route for our needs. Always nice to talk with. Definitely recommend a visit for booking any holidays.
20 april 2026
Antwoord van Hays Travel - Birtley
We're happy to hear that our staff were helpful in finding the best price and route for you. We appreciate your recommendation and are always here to help you book your holidays.
Kind Regards
Jill
What can I say
What can I say, the staff team are second to none, they are an asset to Hays travel. Soon as you walk through the door the atmosphere is very welcoming, and the staff have been trained to be very high standard and always go the extra mile. Imogen booked my Holiday she was fantastic.
14 april 2026
Antwoord van Hays Travel - Birtley
We appreciate your wonderful feedback! We're happy to hear that you found our team welcoming and helpful when booking your holiday. It's great to know our team's efforts made your experience fantastic.
Kind Regards,
Imogen
Molly was so helpful when we first book…
Molly was so helpful when we first book our holiday this year and when we went back this week to hopefully add another family member on absolutely 5 stars for her patience sorting it for us . Thank you molly
13 april 2026
Review zonder uitnodiging
Antwoord van Hays Travel - Birtley
Thank you so much for the lovely review! Was a pleasure to get you all booked up and I hope you have a great time away :)
Thanks, Molly :)
All the staff are very friendly
All the staff are very friendly, helpful, knowledgeable and never rush you.
3 april 2026
Antwoord van Hays Travel - Birtley
Thank you for your lovely review Irene, it was lovely to have a chat and pleased we managed to get you and Brian booked up on your next holiday, Jill and the team
Holiday was booked in no time
Holiday was booked in no time, excellent service once again
3 april 2026
Antwoord van Hays Travel - Birtley
Thank you for your lovely review Norman, was a pleasure as always!! Thank you for booking with us once again, thanks Jill and the team
Holiday
Found flights and holiday we were looking for. Excellent customer service. Would recommend
19 maart 2026
Antwoord van Hays Travel - Birtley
Thank you for your lovely review!! I am very jealous and i hope your looking forward to your holiday !! thank you again Jill
Staff member very helpfully
Staff member very helpfully. She made the booking very clear and easy to follow.
18 maart 2026
Antwoord van Hays Travel - Birtley
Thank you for your review, i am pleased we managed to get you booked up !! Have a lovely holiday, Jill and Team Birtley
The Girls in Birtley go above and…
The Girls in Birtley go above and beyond for there Customers Molly Imagin thank you for your help I think was her name Viki who spoke to us about the money thank you aswell .. sorry if it wasn't Viki but all in all 3 lovely lasses .a credit to your Company.
Mrs Angela Wilkinson
15 maart 2026
Antwoord van Hays Travel - Birtley
Thank you for your lovely review Angela, i am pleased the team managed to get you booked up again and we all hope you both have a fabulous holiday, Thanks again Jill and team Birtley
Very friendly
Very friendly, courteous staff who handle any query with knowledge and professionalism.
Our second time of booking a cruise with Imogen at Birtley Hayes travel and every stage is handled efficiently and promptly,including the coach transfer down to Southampton, I would recommend Hayes to future travellers.
1 maart 2026
Antwoord van Hays Travel - Birtley
Thank you so much for leaving such a lovely review!
It was a pleasure to book you both again and I hope you have a lovely time on your cruise!
Many thanks,
Imogen :)
Amazing
Amazing, helpful staff. Nothing is too much trouble, answered all of our questions. Highly recommended
28 februari 2026
Antwoord van Hays Travel - Birtley
Thank you so much for taking the time to leave a lovely review!
It was a pleasure to book you both again and I hope you have a fab time away!
Many thanks,
Imogen :)
I knew where i wanted to go the dates…
I knew where i wanted to go the dates and apartments.Having said that Molly gave me very good service explained everything fully
Very happy to deal with Hays Birtley
26 februari 2026
Antwoord van Hays Travel - Birtley
Thank you for your lovely review!
I'm glad we managed to get you booked up and I hope you have a fab time away!
Thanks, Molly :)
Staff member we dealt with was very…
Staff member we dealt with was very helpful when trying to sort out a 19 day cruise. She answered our questions and went through the paperwork. She was friendly and professional.
25 februari 2026
Antwoord van Hays Travel - Birtley
We appreciate you taking the time to share your experience. I am happy to hear that I was helpful, friendly, and professional while assisting with your cruise booking. It was my pleasure booking your amazing trip and I hope to see you again soon. Thanks, Lauren
Well organised and helpful team
Quick response from Shaun. All of the documents were printed for us so we didn’t need to do it ourselves. Good communication.
15 februari 2026
Antwoord van Hays Travel - Birtley
We're happy to hear that you had a positive experience! It's great that the communication was good and that we could assist with the documents. Thanks for your feedback. Shaun
Fantasise Customer Services young lady was so helpful and any…
The young lady was so helpful and any questions we asked she answered very quick and very positive gave us a lot of choice to choose from and knew what all the resorts had to offer and when I enquired about a Hays Travel card another young girl was excellent and even installed the app for me you could not ask for better service
23 februari 2026
Antwoord van Hays Travel - Birtley
We're so happy to hear that you found our team helpful and informative! It's great to know that they provided you with excellent service and plenty of options. Thank you for your positive feedback! :-) Lauren
Antwoord van Hays Travel - Birtley
Thanks Kevin, always a pleasure to get you booked on your next cruise :) Thanks again Jill and the team
Excellent service
Your agent Molly went above and beyond to help us book our holiday excellent service and a credit to your team !!!!
16 februari 2026
Antwoord van Hays Travel - Birtley
Hi Tina thank you for the review, can't believe I missed you guys but I'm pleased Molly was able to help you get booked up for the next holiday and i'll see you when you pop in next!! Jill (and the team)
Jill was very helpful and looked at my…
Jill was very helpful and looked at my holiday choices in line with my budget.
5 februari 2026
Antwoord van Hays Travel - Birtley
Thank you for the lovely review Colin, pleased we managed to get you sorted !! Thanks Jilll
Helpful and friendly and confident staff
12 februari 2026
Antwoord van Hays Travel - Birtley
Thank you so much for leaving such a lovely review!
I'm glad we managed to get you booked up and I hope you all have a lovely time away!
Thanks,
Imogen :)
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.