All the team at Hays travel Birtley went above and beyond to help us. They Tailor make our holiday to Japan taking in all our requirements and made us feel at ease as they were all very polite and fri... Toon meer
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The service I received from entering and leaving was first class. Felt comfortable and not stressed, no pressure to by buy anything extra ( insurance, currency, seats). The agent was professio... Toon meer
Bedrijf heeft geantwoord
We use Hays Travel Birtley at least twice a year to book holidays the staff are always brilliant. Molly who helped arrange our latest holiday, also arranged our last trip and remembered where we wen... Toon meer
Bedrijf heeft geantwoord
We love using the Birtley shop as Molly is always attentive, taking down our holiday requirements and then a few days later giving us some options so that we can choose which option works for us. We... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
4 Arndale House Durham Road, DH3 2PG, Birtley, Verenigd Koninkrijk
- 0191 4106677
4,9
Uitstekend
542 reviews
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Everything went smoothly
Everything went smoothly, the travels assistant was friendly, helpful and got everything sorted really quickly
7 juni 2026
Antwoord van Hays Travel - Birtley
Thank you for your review Julie, i hope you both have a lovely holiday away !! Thanks again Jill and the team
As always the ladies at hays birtley…
As always the ladies at hays birtley are knowledgeable helpful and friendly and make the booking process easy and good
3 juni 2026
Antwoord van Hays Travel - Birtley
Thank you for the lovely review Carol, it was my pleasure getting you both sorted !! Have the most fantastic holiday and we will see you soon - Jill and the team
Fantastic experience
We popped in to the Birtley branch to see what our options were for a last minute deal, we were attended too by Molly, who despite the apprentice label on her tag handled us like an experienced agent.
She chatted with us about all our requirements taking her notes, then spent time pulling together some options, she knew getting us a good selection may take time so offered we could leave and return. We stayed and enjoyed chatting with Molly and Alex while we waited.
And bless them they endured our cheesy jokes with aplomb!
Molly found us some great options. And offered to save them in our profile so we could head home and discuss.
We returned the next day to pull the trigger. Where another member of staff ( who's name we didn't catch unfortunately) was able to pull up our options and managed to complete the booking immediately.
We had confirmations for fast I didn't even notice them arrive on my phone. With support laid out ahead to ensure we knew of our currency options.
A brilliant store, lovely staff and somewhere we'll certainly try again
29 mei 2026
Antwoord van Hays Travel - Birtley
Thank you for your lovely review! I hope you have a great time away and hope to book you again in the future! :)
Thanks, Molly :)
Molly was great
Molly was great , listening to what we wanted from our holiday and finding us a great deal
31 mei 2026
Antwoord van Hays Travel - Birtley
Thank you for your lovely review! I hope you have a great time away :)
Thanks, Molly :)
Antwoord van Hays Travel - Birtley
Thank you for the review Irene, pleased we got you sorted once again !! Jill and the team
Antwoord van Hays Travel - Birtley
Brilliant !! pleased the team got you booked again, thank you for leaving the review Jill
We use Hays Travel Birtley at least…
We use Hays Travel Birtley at least twice a year to book holidays the staff are always brilliant. Molly who helped arrange our latest holiday, also arranged our last trip and remembered where we went and our preferences. She is a shining example of a knowledgeable and professional travel agent.She is also very pleasant and a overall nice person
29 mei 2026
Antwoord van Hays Travel - Birtley
Thank you for your lovely review :) It was lovely to see you both again and to book your holiday!
I hope you have a great time.
Thanks, Molly :)
The staff in the Birtley branch ate…
The staff in the Birtley branch are always lovely and friendly. Molly was very patient with us and found us a good deal for our holiday later this year.
24 mei 2026
Antwoord van Hays Travel - Birtley
Thank you so much for your lovely review!
We hope you have a fab time away and hope to book you again in the future!
Kind Regards
Hays Travel Birtley :)
Staff are always friendly and helpful
Staff are always friendly and helpful. Excellent service. Found us a holiday at a reasonable price. I can’t praise them enough
24 mei 2026
Antwoord van Hays Travel - Birtley
Thank you for taking the time to leave a lovely review!
We hope you have a fab trip away and hope to book you both again soon!
Thanks,
Team Birtley :)
Great experience Molly was so helpful
Great experience Molly was so helpful
Researched what we needed
20 mei 2026
Antwoord van Hays Travel - Birtley
Thank you for your lovely review! I'm so pleased I managed to get you booked up and I hope you have a great time away :)
Thanks, Molly :)
Very helpful and explained everything I…
Very helpful and explained everything I need to know to book a holiday.
20 mei 2026
Antwoord van Hays Travel - Birtley
Thanks for the lovely review Debbie, it was a pleasure to assist you with booking your holiday! Claire @ Hays Birtley
Amazing once again!
Amazing once again!! I won't go anywhere else!! Claire and the team do a fantastic job and I feel like I definitely came away with the best deals :) thanks again!!
16 mei 2026
Antwoord van Hays Travel - Birtley
Thank you for the lovely review Zoe! So pleased we managed to find you the best holiday :-) Claire @Hays Birtley
The whole team at Birtley have been…
The whole team at Birtley have been exceptional.
Tremendous service and attention to detail.
2 mei 2026
Antwoord van Hays Travel - Birtley
Thank you for your lovely review! We hope you have a great time on holiday :)
Thanks, Molly :)
Amazing service!
A lovely lady named Jill was an amazing help with booking my family holiday. Very polite and explained everything to me. More than happy with the service Jill provided and now have our dream holiday booked!
12 mei 2026
Antwoord van Hays Travel - Birtley
Thanks for such a lovely review! Jill was so pleased to help you with your dream holiday, we hope you have an amazing time!
Claire @Hays Birtley
Antwoord van Hays Travel - Birtley
We appreciate you taking the time to share your experience! We are so glad our staff was helpful and provided great service.
Kind Regards
Claire
Antwoord van Hays Travel - Birtley
Thanks for the lovely review! We were so pleased to help you get your holiday sorted! Many thanks, Hays Birtley
Antwoord van Hays Travel - Birtley
Thanks for leaving us such a great review! Claire @ Hays Birtley
As usual aii the staff at BIRTLEY…
As usual aii the staff at BIRTLEY branch were excellent. Nothing was a problem. Keep up the good work.
30 april 2026
Antwoord van Hays Travel - Birtley
We appreciate your kind words and are so happy to hear that you consistently have excellent experiences with our team. Thank you for your review!
Kind Regards
Claire
Antwoord van Hays Travel - Birtley
Thank you for your review !! Always a pleasure to see you in branch !! Jill and the team
We had Jill helping us out and booking…
We had Jill helping us out and booking our holiday. She was very helpful and made the whole experience brilliant. I will definitely be using them again to book more holidays
29 april 2026
Antwoord van Hays Travel - Birtley
Thank you for your lovely review David it will be an amazing holiday and you will all have the best time !! Thank you for booking, Jill and the team
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