Visited this store a couple of weeks ago and, despite it being extremely busy with only two staff working on a Saturday morning, the team handled everything brilliantly. Charlotte, who assisted... Toon meer
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First impression was a great smile and welcome by Ceri @ Broughton. Ceri was very knowledgeable and explained the holiday options clearly and was not pushy, the booking process was quick and ea... Toon meer
Fantastic place to book a holiday. Lovely friendly staff and plenty of holidays to choose from. Good rates on Travel money too when you've booked. Highly recommended, Broughton Park store
Fantastic helpful friendly staff. Was seen within minutes of entering the store and Dyane was really helpful and sorted my holiday really quickly. Got me a great deal on the exact date and hotel I wan... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Unit 6 Broughton Shopping Park, CH4 0DP, Broughton, Verenigd Koninkrijk
- 01244455791
4,9
Uitstekend
2K reviews
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Always a pleasure to deal with Natalie…
Always a pleasure to deal with Natalie at Broughton branch. Nothing is too much trouble and always gives advise on the best options, would never book with another travel agent, and we always recommend this branch to our friends and family
29 juni 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Really helpful
Really helpful , got us exactly what we asked for x friendly and really good experience
29 juni 2026
Antwoord van Hays Travel - Broughton
Hi Helen ,
We are so pleased to hear you had such a good experience with us and that we could help you find exactly what you were looking for! Thank you for your kind words.
Kind Regards
Hays Travel
We had an issue with our booking and…
We had an issue with our booking and when we went back the staff quickly resolved this for us and was no trouble at all (Natalie and Iona) I think their names were staff very friendly lovely atmosphere in there also
23 juni 2026
Antwoord van Hays Travel - Broughton
Emma,
Thank you for your kind words. We are so pleased to hear that our team was able to quickly resolve your booking issue and provide a friendly experience.
Kind Regards
Hays Travel
Very Good helpful.
9 juni 2026
Antwoord van Hays Travel - Broughton
Thank you for the wonderful feedback. Hope you have an amazing holiday
Hays travel
I am very delighted with the customer…
I am very delighted with the customer service I received from Mr. Kemal.
I first went to the Broughton TUI branch to book our holiday, and they told me they would get back to me by email. In the meantime, I visited Hays Travel, where Kemal assisted me with great professionalism and genuine interest. He kept me informed throughout the process and managed to find me a great holiday deal while I was still in the branch.
To be honest, if I hadn’t received such a quick response and excellent service, I probably wouldn’t have booked with Hays Travel. Kemal was amazing, and from now on, I will always contact him first when planning our future holidays. He was kind, friendly, and, most importantly, dedicated to helping me find the right holiday. He is a great asset to Hays Travel, and I am very grateful that I had the opportunity to meet him.
I would also like to thank Emilia, who helped me with processing the tickets. She was very helpful, and I really appreciate her assistance as well.
Thank you both for providing such outstanding customer service.
26 juni 2026
Antwoord van Hays Travel - Broughton
Birgul,
Thank you for your wonderful review! We are so pleased to hear about the excellent service you received. We are delighted to know you had such a positive experience.
Kind Regards
Hays Travel
So knowledgeable
So knowledgeable, and a credit to you. Booked exactly what we wanted and more
This our first holiday with Hays, and so far it's excellent.
Clare and Andy.
2 maart 2026
Antwoord van Hays Travel - Broughton
Andy,
Thank you for your wonderful feedback! We are so pleased to hear that we could book exactly what you wanted and more for your first holiday with us. We hope you have an excellent trip!
Kind Regards
Hays Travel
They were very helpful in accommodating…
They were very helpful in accommodating my holiday request, friendly staff, and Dan was professional and I have booked a number of cruises with them as nothing was too much trouble for all the staff.
25 juni 2026
Antwoord van Hays Travel - Broughton
Andrea,
We're so pleased to hear our team provided such excellent service and that you had a positive experience booking your cruises with us. We appreciate your kind words!
Kind Regards
Hays Travel
First time booking with Hays Travel in…
First time booking with Hays Travel in Broughton. We were looking to book two last minute holidays with awkward dates and Ruby was fantastic at sorting this all out for us. We were very happy with the service and will be using them again for future holidays.
24 juni 2026
Antwoord van Hays Travel - Broughton
Lynsey,
We are so pleased to hear you had such a positive first-time booking experience with us, especially with your last-minute holiday plans. We look forward to assisting you with future holidays!
Kind Regards
Hays Travel
Excellent friendly service from Dan who…
Excellent friendly service from Dan who even patiently rescheduled our dates to get us a better deal!
22 juni 2026
Antwoord van Hays Travel - Broughton
Garry Millar,
We are so pleased to hear you received excellent service and that we could help you find a better deal for your holiday! Thank you for your kind words.
Kind Regards
Hays Travel
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff that made the whole process fun, exciting.
We will definitely use them again.
16 juni 2026
Antwoord van Hays Travel - Broughton
John Stubbs,
Thank you for your wonderful feedback! We are so pleased to hear that our team made your experience fun and exciting. We look forward to assisting you again in the future.
Kind Regards
Hays Travel
Natalie in Broughton was excellent
Natalie in Broughton was excellent - very knowledgeable and so helpful. Nothing was too much trouble.
23 juni 2026
Antwoord van Hays Travel - Broughton
Archie,
We're so happy to hear that our team member provided such excellent and helpful service. Thank you for your kind words!
Kind Regards
Hays Travel
Antwoord van Hays Travel - Broughton
Anonymous,
We appreciate your kind words.
Kind Regards
Hays Travel
really friendly
really friendly , welcoming and relaxed
full of information and advice will be using them again
12 juni 2026
Antwoord van Hays Travel - Broughton
Sian Owens-Jones,
We are so pleased you found us friendly and helpful. We look forward to assisting you again!
Kind Regards
Hays Travel
Lovely service
Lovely service, didn’t feel pressured. Went away to discuss our holiday of a lifetime. Rang back a little later to confirm our booking.
18 juni 2026
Antwoord van Hays Travel - Broughton
sarah gill,
We're so happy we could help you plan your special trip without pressure. We hope you have a wonderful holiday!
Kind Regards
Hays Travel
Antwoord van Hays Travel - Broughton
Alan,
Thank you for your feedback. We appreciate it.
Kind Regards
Hays Travel
Very accommodating
The staff at Broughton were so accommodating for me and my 1 year old daughter, very friendly! Thank you so much!
17 juni 2026
Antwoord van Hays Travel - Broughton
customer,
We're so glad our team provided excellent service to you and your daughter. Thank you for your kind words!
Kind Regards
Hays Travel
She was very helpful ,and give us all…
She was very helpful ,and give us all information we ask for,
16 juni 2026
Antwoord van Hays Travel - Broughton
Keith Worthing,
We are so pleased we could assist you with all your questions. Thank you!
Kind Regards
Hays Travel
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