Visited this store a couple of weeks ago and, despite it being extremely busy with only two staff working on a Saturday morning, the team handled everything brilliantly. Charlotte, who assisted... Toon meer
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First impression was a great smile and welcome by Ceri @ Broughton. Ceri was very knowledgeable and explained the holiday options clearly and was not pushy, the booking process was quick and ea... Toon meer
Fantastic helpful friendly staff. Was seen within minutes of entering the store and Dyane was really helpful and sorted my holiday really quickly. Got me a great deal on the exact date and hotel I wan... Toon meer
Bedrijf heeft geantwoord
Fantastic place to book a holiday. Lovely friendly staff and plenty of holidays to choose from. Good rates on Travel money too when you've booked. Highly recommended, Broughton Park store
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Unit 6 Broughton Shopping Park, CH4 0DP, Broughton, Verenigd Koninkrijk
- 01244455791
4,9
Uitstekend
2K reviews
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Antwoord van Hays Travel - Broughton
Mrs Julie
We are so pleased to hear about your positive experience. We appreciate your kind words about our staff member.
Kind Regards
Hays Travel
We enquired about our holiday…
We enquired about our holiday originally through messenger and even though the lady was busy in-store she was very responsive with replies
We then went to Hays and were attended to by Dan and from the off he was friendly, engaging, extremely helpful and knowledgeable of the area as he had been before, overall very pleasant booking experience as always
1 juni 2026
Antwoord van Hays Travel - Broughton
Vicky Pearson,
We are so pleased to hear you had such a positive booking experience with us. It's wonderful to know our team was helpful and knowledgeable. Thank you for your kind words!
Kind Regards
Hays Travel
Antwoord van Hays Travel - Broughton
Thank you for the wonderful feedback Glad we were able to assist
Hays Travel
Antwoord van Hays Travel - Broughton
Thanks for the wonderful feed back we are glad we could assist
Hays Travel
Family friendly staff
30 mei 2026
Antwoord van Hays Travel - Broughton
Thank you for your feedback
Kind regards Hays Travel
Got what we wanted.Excellent!
22 mei 2026
Antwoord van Hays Travel - Broughton
Stuart
We are so pleased you found what you needed. Your positive feedback is greatly appreciated.
Kind Regards
Hays Travel
Great holiday service from ruby
Ruby is a game changer. Straight talker good service gets job done can’t say enough brilliant
24 mei 2026
Antwoord van Hays Travel - Broughton
MrWebby1968,
We are so happy to hear such wonderful feedback about our service. Thank you for sharing your experience!
Kind Regards
Hays Travel
Aleah was great
Aleah was great, she looked after us very well, looking through locations and many hotels etc until we found ones that we were happy with. The booking process was easy, deposit paid. Service was great and Aleah was a star for the way she searched for suitable hotels that suited our requirements.
24 mei 2026
Antwoord van Hays Travel - Broughton
Thank you so much for your feeback, im so happy that i got this all sorted for you :)
Booked Florida for 2028
We have booked a few holidays now with Hays Travel Broughton Park Chester & the staff have always been very helpful & they are always happy & polite. Nothing is too much trouble for them. They always email you back when they say they will & they always call you back when they say they will. Charlotte is amazing & Emillie also. We will be booking other holidays with Hays in the future.
23 mei 2026
Antwoord van Hays Travel - Broughton
Kerry
We are so pleased to hear about your positive experiences with our team. We truly appreciate your kind words and look forward to helping you with many more holidays!
Kind Regards
Hays Travel
Exceptional Service
Where relative novices on the travel front , but this branch is first class . We've been in about 6 times in the last year , and every time we go in we are treated like royalty. We booked again yesterday with Aleah , and nothing was too much trouble for her , but to be fair every time we go in we get exceptional service . Keep up the great work gang
22 mei 2026
Antwoord van Hays Travel - Broughton
Thank you so much for the feedback, im so glad that i could get something booked for you :)
The lady who looked after us was very…
The lady who looked after us was very helpful. Explained everything we needed to know went out of her way to find us the holiday that suited us best. Will certainly use Hayes travel again.
23 mei 2026
Antwoord van Hays Travel - Broughton
Thank you so much for the feedback i will pass this on to Natalie:)
The whole process was easy from start…
The whole process was easy from start to finish. Our needs were listened to and we got the holiday we wanted. The staff were very friendly and helpful
23 mei 2026
Antwoord van Hays Travel - Broughton
Thank you so much for the review, i will pass this on to Dyane :)
Great Service Dyane
My wife and I came in to book a holiday for 2027, we have a young family and probably weren’t a straight forward customer in terms of needs. My wife was breastfeeding our 2 month old and she was made to feel very welcome, staff offered tea and coffee to make us feel more comfortable. Aside from making us feel welcome. Our needs were totally met by Dyane who went the extra mile to ensure we got the holiday we had been searching for. Fantastic service throughout.
23 mei 2026
Antwoord van Hays Travel - Broughton
thank you so much for your feed back i will be sure to pass this of to Dyane :)
Satisfied customer.
We went in with our own idea of a holiday and your assistant did her very best to accommodate.
10 mei 2026
Antwoord van Hays Travel - Broughton
Thank you for your kind words! :)
Antwoord van Hays Travel - Broughton
Thank you for your kind words! :)
Excellent communication
Excellent communication, quick response to emails from Ruby Edwards who offered great recommendations.
16 mei 2026
Antwoord van Hays Travel - Broughton
Thank you so much for your lovely review :)
Antwoord van Hays Travel - Broughton
Thank you so much for your lovely review :)
Seamless service with a smile.
We were made to feel very welcome. The booking was made very easily. We came away very happy.
14 mei 2026
Antwoord van Hays Travel - Broughton
Thank you so much for your lovely review :)
Friendly yet professional staff
13 mei 2026
Antwoord van Hays Travel - Broughton
Thank you so much for your lovely review :)
Dan was so helpful
Dan was so helpful, full of suggestions and very knowledgeable. It was a pleasure to have him help choose our holiday destination and then get is a really good price too.
13 mei 2026
Antwoord van Hays Travel - Broughton
Thank you so much for your lovely review :)
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