Hays Travel - Carlisle Reviews 

Claire was the agent I went to after being greeted by a warm and welcoming smile.
She took time to ask questions about what location and type of holiday I wanted and my budget.
This was very important to me as then she had scaffolding to build on and I could be honest and trust her to find appropriate places to go and stay.
She also used her personal experience to give me a real flavour of Guernsey.
The booking process was smooth and transparent throught and Claire even phoned the Holiday company to ask about details not on their website.
Another lady went to get a brochure and that was excellent as remembering the details becomes onerous as one gets older.
Claire also gave me links for the appropriate web sites to visit and research the things to do and see.
The holiday was booked and all the financial details discussed ,all in all an excellent experience .
Thanks to everyone.

Jessica found us a great holiday at a great price, and also took into consideration flight times etc. Pleasant and helpful. Thanks again.

Quick, effective and courteous.

Went in to collect my tickets for mexico ended up booking a cruise for 2028 fantastic service from jess

Hayes Travel are fantastic. The service is second to none. After 8 years of trying to get away for our honeymoon and 3 cancellations due to the Thomas Cook collapse and covid, we were devastated to get ‘the call’ again to say our dream honeymoon was cancelled due to ongoing issues in the Middle East.
Huge shout out to Jess at the Carlisle branch though, she’s been absolutely amazing and turned it around for us into a really positive experience. Jess has been nothing but professional but made sure we left the branch happy, reassured and she lightened the whole situation. Thanks Jess, you’re a star! 🩷

Knew what we wanted and took the time to get what seems right for us

We always use Hays for booking holidays. Staff are friendly and most helpful. And as always Hayley sorts our holidays. She is a credit to Hays, wouldn't go anywhere else.
Thankyou once again.

Always get a good experience each time we bisit

Martin in Carlisle was very helpful and informative. Very efficient too.

Friendly staff, good advice, efficient booking.

95% of our holidays get booked through our choice to get to see Jess who is absolutely fantastic and goes above and beyond to make sure the booking is as seamless as possible! We then tell other people to go and see her which come back with the same positive feedback!

Jessica at the Carlisle branch was so friendly, helpful & efficient. She gave us full information to enable us to chose the best options for our flights and holiday break.

Fantastic and friendly customer service by Rachel. It’s always a pleasure booking with her as she knows exactly what we like and always goes above and beyond to get what’s right for us.
100% customer service.
Keep up the fantastic work and that brilliant smile.👍😊

Extremely helpful staff who know their business,booking straightforward.

We booked a holiday to Benidorm in March with Hayley. She was fantastic then, so we wanted to speak to her again to book a holiday to Lake Garda in June. Again, Hayley was brilliant. She was so friendly and helpful, and put a nervous flyer at ease. She was so easy to talk to with any concerns i had. Thank you Hayley.

Excellent service

Martin was very helpful in finding us the right holiday for the price we wanted to pay

Quick, efficient service.
Martin always offers excellent customer service and is extremely knowledgeable,

We always book with Hays excellent service Hayley especially enjoy the booking experience with her