Hays Travel - Carlisle Reviews 

The carlisle staff are very friendly and strive to give Linda and I the holidays we are looking for they find out for us the ideal holidays and are a pleasure to deal with martin and his staff are a very valuable asset to your company Linda and I would never book with any other agency and we always recommend them to friends and colleagues. Take a bow hays of carlisle your the best

Always very friendly and helpful and manage to find the perfect Holiday, usually somewhere we’ve not thought of visiting.

Lucy was fantastic. I went in looking to book a solo holiday, my first holiday since the passing of my husband. I gave a few things i liked/didn’t like, and Lucy brought up some great holidays for me to choose from. After having a look at quite a few, I decided on the very first one, and booked it there and then.

Exceptional service from the staff at the Carlisle branch nothing is ever a problem, can't do enough to help you. We don't go anywhere else for this reason

Clarewas wonderful ,she knows what our requirements and can help us get the perfect holiday

Claire was very helpful and knowledgable.She explained the whole booking process thoroughly and made it all a pleasant experience.

Excellent service from Rachel, very quick and efficient

Lucy in the Carlisle
Was very welcoming when first stepping into their store.
Helping to find the best flights to Australia in a short time.
We have 3 flights as 1 is an internal one and she linked them up very professionaly for us.
Thank you

Amazing from start to finish booking my holiday everything was clearly explain over the phone very happy as we booked a group holiday which we got a total price also broken down for each family's couldn't ask for more also received email with everything on it explaining it all again thank you so much I will certainly use your company again

We always book our holidays with Hays Travel Carlisle especially with Lucy.
We receive excellent service which is friendly and very helpful nothing is any trouble. Thank you Hays Travel for making our holidays stress free.

Pleasant, efficient girl (Jess) booked our holiday at a good price for us.

We were impressed by Martin at Carlisle, friendly but professional.

We called into the Carlisle office to enquire about a Norwegian cruise. We were acknowledged immediately and sat down with Bethan. She was very knowledgeable about the cruise and was a great help. We are now looking forward to February 2027!

Great experience

Fantastic service yet again from Martin Brown sorted a family holiday for all ten of us nothing was to much trouble for him first class service would not go past Martin or hays travel.

I was made welcome very quickly and my specific request was dealt with quickly and efficiently. Rachel was attentive and helped me feel happy and secure with what was arranged.

I always get first class service from Hayley, she is very professional and knows her stuff… I will only book my holidays with Hayley.

Friendly, professional service and personal touch. It costs the same as booking online, but the personal touch really helps navigate the booking process. Extra benefits include help with the online check-in, explanations of everything that will happen and a free 100 Euros when you change money with them. Takes all of the stress out of booking and keeps Carlisle's city centre alive.

Oustanding (as always).
Friendly, knowledgeable, and very efficient staff.
I'd not think of looking anywhere else for travel advice and support.

Liv is as very helpful and patient and after a little while we narrowed down the hotels we liked before actually booking. The process was simple and would recommend Hays Travel