Hays Travel - Chelmsford Reviews 

We booked a city break at our local branch where we found the staff very helpful, friendly and gave us some good advice about our location and recommendations on hotels.
My only advice would be to order your currency online because we feel ripped off after being told as we booked our trip with hays we would get a better rate through them in store. After getting home I checked the exchange rates elsewhere and found out we paid £40 more and when I called the store I was told that the online rate is different to the store rate and after complaining I was told I would be met in the middle and get £21 refunded but still done for £20😡

Very helpful and patient

The young lady I dealt with in the office who was booking my holiday was very knowledgeable very kind and very down to earth she knew exactly what she was doing excellent work

Fantastic service, able to book the holiday we wanted with ease and best service. Payment easy and straightforward and all documents received as promised. Thank you so much for this. Plus am already popping spending money onto my Hays card to have my spending money reqdy for ease of payment when I get there.

We always use Hays in Chelmsford
Helpful knowledgeable friendly staff

The Asian lady in High Chelmer shopping centre Chelmsford selling the euro currency, really had me over charging me £3.99 for buy back which was not offered and not needed, and gave me yhe worst rate of 1. 05, also not explained at time of purchase. It wasnt till i left the shop i looked at the reciept to see what awful rate and deal i had been given without explaining to me. How many others are being conned like this. She must be on a great commission bonus in that shop. Its a shame as the holiday sales girls are first class, but now we are put off using this shop again due to the currency lady. I fid email and complain but heard nothing back at all which was dissapointing

Jo was very helpful when booking our holiday, she was very friendly and we felt very relaxed as she was not pushy either.

Every time I book at Hays Travel in Chelmsford I get excellent service. The staff are always friendly and explain things well. Thank you from a very nervous traveller.

Very good experience specially the lady who helped me .

Julia was super helpful and made the whole process really easy. She made great suggestions and was very professional

Very professional young lady we have booked with Hayes before and are always pleased with the service they provide.

Victoria was very helpful explained everything and was so informative. All staff at the Chelmsford branch are a great bunch of people.
Such a great experience.

Friendly ,helpful ,experienced staff.
Access to multiple companies and offers.

Extremely helpful with a hotel in Copenhagen . Thank you.

Julia was very helpful and made the booking process easy for us

Michelle was very friendly and straight forward to deal with.

Listened and taylored our holiday exactly to our request,

I had to visit twice over the weekend to arrange my trip later this year, with my friend from New Zealand. As I had asked for a few different options on flights, hotels and excursions. This took over 5hrs of Debbie's time. A big thank you to Debbie for her patience, Reece's recommendations on Hotels and excursions. Both of them were very helpful and informative, with suggestions and recommendations. Even though this took a very long time, to plan and execute. I never once felt rushed, or pressured into making a booking. Looking forward to our trip later this year. Thank you again Debbie and Reece for all your help.

Evita was a very welcoming and helpful young lady, would definitely book with her again