I book a lot of holidays through Hays Travel,as always it was a plesent experience,carried out by lovely friendly staff ,who would bend over backwards to help you,this time it was Chelsey who always g... Toon meer
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Georgia was really lovely and helpful, making sure we received the best value and booked the right hotel for our needs. Service at Crook is always of a high standard, well done.
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Excellent service went there looking for a certain holiday found it was a bit more expensive than originally thought. The gentleman helped with finding another that was more to our budget. Could not... Toon meer
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Lorraine was brilliant.we had been let down badly by love holidays and she saved the day So understanding ,knowledgeable and helpful. We cannot sing her praises enough We will most certainly only... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
10 Hope Street, DL15 9HS, Crook, Verenigd Koninkrijk
- 01388 766166
5,0
Uitstekend
862 reviews
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Antwoord van Hays Travel - Crook
Thank you so much for your lovely comments. It was a pleasure helping you book your amazing holiday.
Thanks,
Callum :)
Booking holidays
From entering the shop to leaving you get well looked after and always find you a great deal
18 december 2025
Antwoord van Hays Travel - Crook
We appreciate your positive feedback and are happy to hear that you feel well-cared for and get a great deal with us.
Thanks,
Georgia :)
Antwoord van Hays Travel - Crook
Thank you so much for your lovely feedback, it was a pleasure helping you book your lovely holiday. We hope you have an amazing time and hope to see you again soon!
Thanks,
Declan :)
Excellent service as normal
Excellent service as normal. Chelsey was very thorough in researching our requirements in a very professional and friendly manner. Use Crook branch for any holiday we are considering and all staff are very knowledgable and friendly with any questions given to them.
11 december 2025
Antwoord van Hays Travel - Crook
Thank you for taking time to leave such lovely feedback for chelsey, we hope you are looking forward to your trip to Dubai and I will pass these comments over to chelsey :)
Always try to use hays at crook Always…
Always try to use hays at crook Always friendly and helpful
26 november 2025
Antwoord van Hays Travel - Crook
Thank you so much for your lovely comments, it's always a pleasure helping you book your holidays!
Thanks,
Chelsey :)
Antwoord van Hays Travel - Crook
Thank you for taking the time to leave some kind feedback. We will pass this on to Chelsey for you :)
Thanks
Lorraine
Had a great experience
Had a great experience sorting out a holiday for where we wanted to go, the agent was thorough and answered all our queries.
26 november 2025
Antwoord van Hays Travel - Crook
Thank you for taking the time to leave some lovely feedback for Chelsey. I will pass this onto her when she is back in the office :)
Thanks
Lorraine
Nothing but praise for the staff at…
Nothing but praise for the staff at hays at crook thanks again
13 november 2025
Antwoord van Hays Travel - Crook
Thank you for taking the time to leave lovely feedback. I will pass this onto Lorraine when shes next in the office :)
Thanks Chelsey x
Antwoord van Hays Travel - Crook
Thank you so much for your lovely comments, it was a pleasure helping you book your amazing holiday. I hope you have a fantastic time and hope to see you again soon.
Thanks,
Declan :)
Friendly professional staff
Friendly, professional advice - dealt with my booking efficiently.
16 november 2025
Antwoord van Hays Travel - Crook
Thank you for your kind feedback, it was a pleasure helping you book your holiday.
Thanks,
Callum :)
Lorraine and trainee Lilly
Lorraine and trainee Lilly, Very friendly helpful professional advice making sure we understood everything as we should definitely use Hays again
15 november 2025
Antwoord van Hays Travel - Crook
Thank you so much for your lovely feedback. I will pass your comments onto the girls for you.
Im sure your going to have an amazing holiday and we look forward to seeing you in the office again :)
Thanks Chelsey
Antwoord van Hays Travel - Crook
Thank you for taking the time to leave lovely feedback. I will pass this onto Lorraine when shes next in the office.
Thanks Chelsey x
Hays Crook Branch Review…
We book all our holidays now through the Crook branch and always get fantastic service. All the staff are very friendly, informative and helpful. They make all arrangements for us from parking to insurance. We wouldn’t go anywhere else and can’t recommend them highly enough.
9 november 2025
Antwoord van Hays Travel - Crook
Thank you for your lovely feedback Joanne. It's always a pleasure to book your holidays! I will pass your comments onto Lorraine :)
Thanks
Declan
Great Help !
Lorraine was great with helping me book holiday .Couldnt ask for a better sales woman advised me with everything i needed to no.even helped me look for a holiday with an earlier flight back found me 2 options Fantastic! Thanks Lorraine will be back
6 november 2025
Antwoord van Hays Travel - Crook
Thank you so much for taking the time to leave me some lovely feedback. It was a pleasure to book your holiday :)
Thanks
Lorraine
Chelsy was very helpful found what I…
Chelsy was very helpful found what I wanted in a holiday so I went ahead and booked my holiday for next April..
7 november 2025
Antwoord van Hays Travel - Crook
Thank you so much for your lovely review. It was a pleasure helping you organise your holiday! We hope you have an incredible time and hope to see you again soon!
Thanks,
Chelsey :)
Really friendly staff
Really friendly staff, we were looked after by Georgia who did a great job, everything explained well and we felt under no pressure to book.
26 oktober 2025
Antwoord van Hays Travel - Crook
Thank you so much for your lovely comments, it was a pleasure helping you book your lovely holiday. We hope you have the most incredible time and hope to see you again soon!
Thank you,
Georgia :)
extremely good service
Very good service, travel agent who booked our holiday was very professional and friendly will recommend A+
19 oktober 2025
Antwoord van Hays Travel - Crook
Thank you for taking the time to leave such lovely feedback.
Its lovely to see you in the office and Im sure your going to have a fab time :)
Thanks Chelsey x
HAYS TRAVEL (CROOK)
Hays Travel staff are wonderful very helpful always find us a great hotel & deal they book everything so we don't need to worry makes it less stressful for us, already been back yesterday see Georgia & Chelsey outstanding service all booked for next year thankyou so much I highly recommend booking through Hays xx
24 oktober 2025
Antwoord van Hays Travel - Crook
Thank you so much for your lovely comments. It was a pleasure helping you book your amazing holiday. We hope you have the most incredible time!
Thanks,
Georgia :)
Fabulous Chelsey Fletcher - Crook Durham
Chelsey Fletcher @ Crook Hayes was the most pleasant, polite, PATIENT, person dealing with 2 demanding customers.
We had a lot of variables and questions and Chelsey was wonderful. Fabulous member of your staff!
One slight downside was that the experience of booking our holiday was prolonged due to Chelsey having to phone someone else to enquire about the booking. We were in the shop a long time.
23 oktober 2025
Antwoord van Hays Travel - Crook
Thank you so much for your 5 star review, I'm so pleased we managed to get the perfect package booked for you and I'm sure you'll have the most incredible time.
Thanks,
Chelsey :)
Callum is so professional and very…
Callum is so professional and very helpful, I’m confident the holiday I’ve booked will be wonderful.
20 oktober 2025
Antwoord van Hays Travel - Crook
Thank you for taking the time to leave such lovely comments.
I will pass your comments onto Callum for you :)
Thanks Chelsey x
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