I decided to book a cruise holiday at short notice, Zahra, who was an apprentice, was very patient and after much searching found a cruise that that I thought would be ok. She was very helpful and exp... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
A lovely visit as always. Sat with Mel and got checked in for my upcoming holiday to Menorca, also got boarding passes and some euros. Then booked a ten day break to S'algar in Menorca for September n... Toon meer
Bedrijf heeft geantwoord
Warm friendly welcome. The holiday that we wanted was quickly found and Eloise discussed all the options and answered all of our queries. All our particulars were taken down and our booking was made... Toon meer
Bedrijf heeft geantwoord
Always use Hays now as they are so helpful and friendly. They take time exploring various options and we always end up pleased with what we eventually settle on.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
18 The Orchards, RH16 3TH, Haywards Heath, Verenigd Koninkrijk
- 01444645041
4,9
Uitstekend
664 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Jane was very help and South Africa trippatient with our…
Jane was very help and patient with our requests and listening to our needs and after a few tweaks we are super excited for our trip to South Africa
8 mei 2026
Antwoord van Hays Travel - Haywards Heath
Lisa Mckill,
We're so glad we could assist with your travel plans! We hope you have an amazing trip to South Africa.
Kind Regards
Jane
I wanted a Voucher as a Wedding Gift
I wanted a Voucher as a Wedding Gift. The young lady was kind, helpful and I came away with the voucher.
14 mei 2026
Antwoord van Hays Travel - Haywards Heath
Wendy Page-Mitchell,
We are so glad we could help with your wedding gift. We appreciate your kind words!
Kind Regards
Hays Travel
Very helpful very good customer service
13 mei 2026
Antwoord van Hays Travel - Haywards Heath
Peter,
We appreciate your kind words.
Kind Regards
Hays Travel
Antwoord van Hays Travel - Haywards Heath
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you found our service so helpful and detailed.
Kind Regards
Jane
Jane & the rest of the team are as…
Jane & the rest of the team are as always very knowledgeable, nothing is too much trouble to make sure I got what I was looking for & at a reasonable price.
8 mei 2026
Antwoord van Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Jane
Excellent service as always.
Discussed cruise we would like to book and pre-registered for our preferences. Once bookings opened Mel was able to secure booking for us based upon our preferences. Many thanks to Mel for excellent service, always with a smile.
29 april 2026
Antwoord van Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
Seen quickly
Seen quickly. Assistant remembered me from previous booking. Completed in less than half an hour.
2 mei 2026
Antwoord van Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Eloise
Lovely to book holiday in travel agent…
Lovely to book holiday in travel agent rather than online hotel,flights.transfer all in one visit young lady very helpful.
26 april 2026
Antwoord van Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Jane
Patience coupled with attention to…
Patience coupled with attention to detail and a calm friendly service.
23 april 2026
Antwoord van Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Zahra
What can I say
What can I say. Always helpful, always a friendly service, we always use the Haywards Heath branch and can’t thank Mel and Louise enough for two holidays we have just booked. Thank you.
15 april 2026
Antwoord van Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
Antwoord van Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Jane
Such knowledge staff x
Such knowledge staff x
Guiding 3 older ladies book a city break in Athens x
18 april 2026
Antwoord van Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mia
Hays in Haywards Heath
Friendly bunch in Hays, Haywards Heath, and Mel, as usual, was polite, cheerful and efficient when booking our flights to the Mediterranean. Thank you Mel!
15 april 2026
Antwoord van Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
Antwoord van Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
Eloise found everything I needed and…
Eloise found everything I needed and was polite and knowledgeable.
5 april 2026
Antwoord van Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Eloise
outstanding help from Jane at HH
outstanding help from Jane at HH. Hays always very helpful.
4 april 2026
Antwoord van Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Jane
The experience was great from start to…
The experience was great from start to finish -- we wanted a holiday and popped in to the store. We were given different options with everything explained clearly.
Eloise the customer service representative was friendly, knowledgable and very helpful and talked us through the options. Eloise created our package and we now have an amazing holiday planned!!! -- Thank you Eloise and Hays Travel.
1 april 2026
Antwoord van Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Eloise
It’s great to have a travel agency on…
It’s great to have a travel agency on the high street - where you can walk in and talk to staff who are knowledgeable and friendly.
26 maart 2026
Antwoord van Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Eloise
Holiday booked to Croatia !
Mel talked us through various options.
She is very experienced and patient.
We ended up booking a holiday to Croatia.
Very excited and looking forward to September !
1 april 2026
Antwoord van Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
Mel is always incredibly helpful and…
Mel is always incredibly helpful and nothing is too much trouble. Which is why we always ask her to book holidays for us.
Invariably she does research and often comes up with suggestions we hadn’t thought of.
13 maart 2026
Antwoord van Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.